Your client's demands clash with your cybersecurity policies. How do you navigate this delicate situation?

Imagine you're a babysitter (cybersecurity expert) and the parents (clients) ask you to leave the front door unlocked (weaken security). Before you agree, you need to understand why. Maybe they're expecting a grocery delivery (business need). By talking it through, you can find a safe solution, like leaving a spare key with a trusted neighbor (alternative security measure). This way, you keep the house safe (maintain cybersecurity) while still meeting their needs (fulfilling business objectives).

It’s important to assess needs of the clients, all the communication should happen clearly and a deep understanding of client’s needs is required. Once that is done and requirements are frozen, cyber security policies need to be looked at making sure security is not compromised.

Imagine you're a babysitter (cybersecurity expert) explaining to the parents (clients) why you can't leave the front door unlocked (weaken security). You tell them in a friendly way (clear and accessible manner) that someone bad might sneak in (security breach) and take their valuables (financial loss) or even mess things up (operational disruption). You understand they might need someone to come in while they're gone (business need), but leaving the door open is too risky. By talking it through calmly (empathy), you can find a safe solution together (shared concern).

It’s important to acknowledge the needs of the clients but it is also important to explain them the risks involved. The better we explain them, the better will they be able to absorb it and understand!

While it is important to explain the security issues to the clients, it is also important that we keep the alternative solutions ready so that the needs are met right on time!

Imagine you're a babysitter (cybersecurity expert) who explained why leaving the front door unlocked is risky (explained risks). But you also know they have a delivery coming (client's need). So, you offer solutions! Maybe they can leave a key with a trusted neighbor (alternative security measure) for the delivery person. Or, they could ask the delivery service to leave the package at the back door (alternative approach). By thinking creatively (creative problem-solving), you find a way to keep the house safe (maintain cybersecurity) and still get their groceries (meet their needs)! This shows you're a great babysitter (cybersecurity expert) who cares about both safety and their needs.

Explain the issues: Clearly communicate the reasons why certain cyber security policies are in place and the potential risks if they are not followed. Discuss options: Propose alternatives or adjustments that can meet customer requirements while maintaining an acceptable level of security. Adaptation and flexibility Adaptable policies: Wherever possible, adapt cybersecurity policies to meet specific needs without compromising security. Tailor-made solutions: Offer customised solutions that meet customer requirements while complying with cybersecurity principles.

When a client's demands conflict with security measures, it's imperative to maintain an open dialogue. Navigate the situation by emphasizing the importance of security. Educate clients about potential risks, offering solutions that balance their needs with robust security protocols. Often, prioritizing security is a matter of finding a middle ground, tailoring strategies to suit both parties and ensuring that the client understands the significance of protecting sensitive data. Collaboration fosters an understanding of the complexities involved and helps reach a compromise that maintains trust on both sides.

Imagine you're a gardener (cybersecurity expert) taking care of a garden (client's business). Even though you suggest adding more plants (like using extra security tools), you stress that the garden's health (overall security) is most important. You explain that a strong fence (cybersecurity policy) protects the garden from pests (hackers). You remind them that a healthy garden (secure system) makes everyone happy, including their visitors (customers) who enjoy the beauty (trust their business). By prioritizing the garden's health (security), you ensure it thrives for everyone!

Make it Work! Imagine you and the parents (client) agreed on a safe way for the delivery (solution). You carefully leave a spare key (implement solution) with a trusted neighbor (responsible party) and explain how it works (clear documentation). You check in later (monitor closely) to make sure the delivery went smoothly and the neighbor has the key back safe (ensure success). This careful approach builds trust and keeps everyone happy!