Your client is worried about confidentiality breaches. How can you reassure them and gain their trust?

Clients are the biggest asset and so is their confidential information. Whenever they approach to do business with your organization the first query will be, “Will their personal details be secured & kept confidential?”. There are organizations who retain customers data while some don’t so actions and responses should be accordingly. Hence, it’s crucial to assure your clients about data protection and if possible, briefly go through the process and let them know what information will be retained and what will be discarded. Once you have reassured the customer surely you will gain their trust.

All case managers must be well-versed in the privacy policies of any reputable organization they engage with, as they serve to safeguard personal information and avoid legal ramifications. These policies detail the procedures for collecting, using, and storing data and the specific situations where disclosure might occur. A thorough understanding of these protocols reassures the client of the confidentiality measures in place and empowers them to make informed decisions about their data. It's crucial that the case manager explains these policies clearly in their intake and allows the client to ask any questions they may have, ensuring the client is comfortable with them and trusts how their information is managed.

The SEC, FTC, DOJ, and the plaintiffs bar are all scrutinizing any and all statements made by firms about their security programs and controls maturity, especially in the wake of a breach. Make sure whatever statements you make to your clients, prospects, regulators, and the public reflect an accurate picture of your security posture. The only way to know where you stand is to practice constant vigilance and continuous control monitoring using compliance automation.

There are always two sides of coin, if there is security there will be breach. Preparing ahead for these unforeseen circumstances brings in Secure cyber defense. Here cyber analysts, developers etc. comes in, to guard information, systems and network from cyber attacks by implementing protective procedures. Therefore, when new products & services are developed, organizations need to ensure from the start that a solid and secure supply chain is in place and parallelly they are promoting cyber security and safety.

Customer trust is earned by providing full transparency on how and why the organization collects customer data, and how that data is shared within the organization and third party. Data breaches corrode customer trust and with that, the company’s brand reputation. Customer data should be properly encrypted to prevent hackers gaining access. Also, this data must be regularly backed up and secured to protect against ransomware attacks. Likewise, customers should be educated on cyber threats, and ensure they follow procedures correctly and strictly.

Many training materials focus on regulations and rights in detail yet fail to bring true context to the specific data each department is controlling on processing. This is a failing of just rolling out off the shelf videos. By delivering department by department training or workshops that look at the specific data a team is the steward of, there is a greater probability those teams will be more aware of the risks and in turn more responsible in their management of confidential data.

Protecting customers’ data requires a change in business culture to ensure all employees treat data securely. This can be done by arranging security awareness training to become better informed of potential threats to data and the business as a whole, and instilling security parameters within internal tools and processes that handle customer data. Use multiple communication channels to deliver cyber security messages. Similarly send notification of privacy incidents to your clients to share awareness.

To successfully evaluate and protect vulnerabilities, companies need to utilize applications or software that prioritizes security such as Adobe documents, Business what’s app groups/ communities or Survey software, capturing customers data. In addition, giving access to customers to see who has previewed or downloaded a file, and even unshare a file if required. Introducing two factor verification where user has to submit two authentications that prove they are who they say they are.