How can you make your restaurant more accessible to people with mobility issues?

The GBTA (Global Business Travel Association) includes aspects of accessibility in their hotel RFPs. Here's what they typically ask for: Assess your hotel visa vis this list ADA Compliance: Hotels are asked to confirm whether they are compliant with the Americans with Disabilities Act (ADA) standards. This is a baseline requirement. Specific Room Features: The RFP may inquire about: The number of accessible rooms available Types of accessible rooms (e.g., roll-in showers, hearing-impaired features) Availability of assistive devices (e.g., shower chairs, TTY devices) Facility Accessibility: Accessible entrances and exits Ramps or elevators Accessible parking spaces Accessibility of common areas (e.g., restaurants, pools, fitness centers

Implement wheelchair ramps, widen aisles, provide accessible seating options, offer menus in braille or large print, and train staff to assist guests with mobility issues courteously.

Improving accessibility for people with mobility issues in a restaurant involves several considerations. First, it's important to assess the current state of accessibility in the restaurant. Physical Accessibility Assessment Communication and Information Accessibility Team Training and Awareness Parking and Transportation Assistive Devices and Services Feedback Mechanisms Legal Compliance By conducting a thorough assessment and implementing measures to address any identified shortcomings, you can make your restaurant more welcoming and inclusive for people with mobility issues. Regular reviews and updates to your accessibility policies and practices will help ensure that all customers feel valued and accommodated.

To make your restaurant more accessible to people with mobility issues, here are specific changes you can implement based on the assessment: Physical Accessibility Communication and Information Accessibility Team Training and Awareness Parking and Transportation Assistive Devices and Services Feedback Mechanisms Legal Compliance By making these changes, you can significantly improve the accessibility of your restaurant, creating a more inclusive and welcoming environment for customers with mobility issues. Regularly review and update your accessibility policies to ensure ongoing compliance and effectiveness.

Check Physical Accessibility: Ramps & Entrances: Provide smooth wheelchair access and wide enough doorways. Designated Parking: Offer accessible parking spaces close to the restaurant. Spacious Floorplan: Ensure easy navigation for wheelchairs and walkers. Accessible Restrooms: Include grab bars, adequate space, and appropriate fixtures.

Training your Team to effectively assist customers with mobility issues is crucial for ensuring a positive dining experience. Here's a comprehensive training plan: Understanding Accessibility Communication Skills Assistance Techniques Accessibility Features and Facilities Problem-Solving and Conflict Resolution Customer Service Etiquette Regular Training and Feedback By implementing a comprehensive training program, you can equip your Team with the knowledge, skills, and empathy needed to ensure that all customers, including those with mobility issues, feel welcome and well-cared for in your restaurant.

LIA - To attract guests with mobility issues, focus on both your space and how you promote it: Location Extensions: Include your address, maps, distance, and a call button within ads. Emphasize Accessibility: Highlight ramps, parking, and restroom features in your extensions. Local Inventory Ads : Promote your accessibility for nearby searches. Consistency: Keep accessibility info updated on your Business Profile, Merchant Center, and ads.