How can active listening be used in crisis or emergency conflict resolution?
Conflict resolution is a vital skill for anyone who works in a high-pressure, high-stakes, or high-emotion environment. Whether you are a negotiator, a mediator, a counselor, a first responder, or a leader, you need to be able to communicate effectively and empathetically with people who are in crisis or emergency situations. One of the most powerful tools you can use to achieve this is active listening. In this article, you will learn what active listening is, why it is important for crisis or emergency conflict resolution, and how you can practice and improve your active listening skills.
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Ketheyna Spencer-FerrigonSenior HR Business Partner | Strategic HR Leader | Trusted Advisor | Change Management Expert | CPHR, SHRM-SCP, PHR…
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Natasha MaGeeStrategic Leader in Conflict Resolution, Learning & Development, DEI, & Project Management: Turning Workplace…
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Paula Rauenbuehler, PCC, EQiCEO @ Leading UP| Professional Certified Coach