Here's how you can showcase your upselling and cross-selling skills in performance evaluations.
In the customer service field, your ability to enhance sales through upselling and cross-selling is a valuable skill that can significantly impact your performance evaluations. Upselling involves encouraging customers to purchase a higher-end product than the one they are considering, while cross-selling invites them to buy related or complementary items. Showcasing these skills effectively can highlight your contribution to your company's growth and your proficiency in customer interaction.