You're overwhelmed by technical issues and a high call volume. How do you handle it efficiently?
Handling high call volumes coupled with technical issues can be a daunting task in customer service, but with the right strategies, you can manage efficiently. When you're faced with a sea of incoming calls and technical difficulties, it's essential to maintain composure and systematically address the situation. This article will guide you through practical steps to navigate these challenges effectively, ensuring that you provide the best possible service to your customers even under pressure.
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Bhairavi NimbalkarCurrently at TCS | Freelance Lifestyle Writer | B2B & B2C Sales & Customer Service | Documenting Self-Growth Journey
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Henrietta FadareCustomer Service Specialist | ADR | ISO 45001 & 9001| BA (hons) | M.Sc.
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Hassan GrewalTop-Rated eBay Seller | eCommerce Consultant | Product Developer | Helps to Boost Ecommerce Sales Up To 5X | Founder…