You're overwhelmed by technical issues and a high call volume. How do you handle it efficiently?

During the time frame I'd managed room service at The Delbourogh Lagos, a major part of my job was handling switchboard operations. There will be times when little to no calls will come through, and there are times when the calls would flood the line. An effective tool for me was a note and pen. This way, I noticed down every detail of every call, from the conversation, to the time, and caller. If another call came in that might make me forget my past call, having it noted down recalls it to memory.

When the calls keep coming, stay calm and prioritize! Tackle the critical ones first, like security risks or widespread issues. For the rest, consider a ticketing system to manage expectations and resolve issues one by one. Remember, focus on one call at a time, and you'll be the master of your communication domain!

A positive attitude only depends on you, but don't make it depend on external factors. Focus on offering the best possible and desirable level of service for your company. Stress, fear, or a bad attitude only depend on oneself. Don't take work personally. It's just work; let's not give it too much importance. Treat your profession as something fun. Try to enjoy it; don't be so serious. Smile. Your job is the most beautiful in the world. You help your clients, support them, and help them improve. And when you finish your day, enjoy time with your loved ones, or give yourself a small treat. You deserve it.

Tackle urgent technical issues first, using available resources or escalating them if needed. Communicate transparently with customers about delays, setting realistic expectations.

An effective tool that I appreciate The Delbourogh Lagos for, is the availability of walkie talkie to all staffs. This made the work effortless. Calls can be really stressful, especially when you have to give another department direct others on handling customer affairs. In the unavailability of talkies, cug phones are life savers, so also departmental landline phones. With this in place, one should be effectively trained on call transference.

In customer-centric roles and businesses, clear communication is the cornerstone of success. When technical issues arise, take the time to explain situations in simple, jargon-free language. This builds trust and prevents frustration. Keep your customers updated on their issue's status to reduce follow-up calls and emails. Here’s how to enhance your communication: 1. Use plain language. 2. Provide regular updates. 3. Listen actively and empathetically. 4. Be transparent about timelines. Prioritize clear, concise, and honest communication to build lasting relationships and elevate your service.

Teamwork, truly makes the Dream Work. Having a team spirited relationship with your colleagues makes the work stress-free.

Hello Team As simple as that I just recorded a audio MSG for all its a technical issue between am to pm and so on. After that, take on one by one. Stay calm and with a cool mind politely because the customer is in I don't know how to react. Thankyou 👍