You're juggling multiple incoming calls. How do you ensure a high first call resolution rate?
Handling multiple incoming calls can be a daunting task, especially when aiming for a high first call resolution (FCR) rate. FCR refers to solving a customer's issue during their initial call, preventing the need for follow-ups. To achieve this, you must be efficient, knowledgeable, and prepared to multitask without compromising service quality. As you navigate this challenging aspect of customer service, remember that each call is an opportunity to excel in problem-solving and customer satisfaction.
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Jaimiii PanchalCEO| Digital Marketing Expert | Business & Personal Brand Strategist | Content Marketing | SEO Specialist & Content…
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