How would you manage your emotions when dealing with a customer who blames you for a product malfunction?
When you're on the front lines of customer service, it's inevitable that you'll encounter a situation where a customer blames you for a product malfunction. It's a tough spot to be in, but managing your emotions is key to turning the situation around. Not only does it help maintain professionalism, but it also allows you to think clearly and provide the best possible solution for the customer. In the following sections, you'll discover strategies for keeping your cool and delivering exceptional customer service, even when faced with blame for something beyond your control.
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Idongesit SamuelVirtual Assistant Extraordinaire | Airbnb Arbitrage Finder/ Cohost | Real Estate VA
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Vanessa GiardiniCOO Operations | Real Estate | Maintenance | Malls | Expansion | Loss Prevention | Customer Experience | Customer…
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Hareeram ShanmuganatharCustomer Support Executive I Social Media Community Specialist I Retail I Social Media I Crypto I Blockchain