You're faced with technical issues on calls. How do you ensure professionalism and efficiency?
Dealing with technical issues during calls can be a daunting task, but maintaining professionalism and efficiency is crucial in customer service. It's important to handle these challenges with grace and ensure that your client or customer feels supported throughout the process. By staying calm, communicating clearly, and having a plan in place, you can navigate through technical difficulties without compromising the quality of your service.