You're a customer service manager. What are the most important qualities you need to possess?
As a customer service manager, you are responsible for leading a team of agents who interact with customers on a daily basis. You need to ensure that your team provides high-quality service, resolves issues effectively, and meets customer expectations. To do this, you need to possess some key qualities that will help you manage your team and your customers. Here are some of the most important ones.
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Dr. Helton C. BarbosaGerente Operacional | Doutor e Mestre em Ciências da Segurança | Instrutor de Segurança Privada | Community Top Voice |…
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Swarnabha DassBFSI Payments Expert | Key Account Management