Two peer support team members clash over client approaches. How will you navigate their conflicting methods?

1 Assess Conflict

When peer support team members clash, your first step is to assess the nature of the conflict. It's important to understand the underlying reasons for the disagreement. Is it a matter of personal style, or do the differences reflect a deeper philosophical divide? Engage with each team member to hear their perspectives and identify the core issues at play. This initial assessment is critical in determining the next steps and finding a resolution that respects both viewpoints while prioritizing client care.

3 Evaluate Methods

After fostering an open dialogue, it's time to evaluate the conflicting methods objectively. Consider the strengths and weaknesses of each approach and how they align with best practices in peer support. This evaluation should be done collaboratively with the team members involved, allowing them to see the value in each other's techniques and how they might complement rather than compete with one another.

5 Mediate Solutions

Mediation is often necessary to resolve conflicts between peer support team members. As a mediator, you must remain neutral and help each party understand the other's viewpoint. Work together to develop solutions that integrate aspects of both methods, ensuring that the final approach is cohesive and effective. This collaborative problem-solving can lead to innovative practices that enhance the team's overall performance.

6 Implement Changes

Once a solution has been reached, it's time to implement the changes in client approaches. This requires clear communication and agreement on how the new methods will be integrated into practice. Monitor the situation closely to ensure that the agreed-upon strategies are being followed and to evaluate their effectiveness. Adjustments may be needed as you go along, but with commitment and cooperation, your team can overcome their differences and continue providing exceptional peer support.