How can you create a diverse and inclusive tenant screening process?

1 Review your screening criteria

Before you advertise your vacancy, review your screening criteria and make sure they are relevant, objective, and consistent. For example, you may want to check the credit history, income, rental references, and criminal background of your applicants. However, you should avoid using arbitrary or outdated standards, such as requiring a minimum credit score or income that is not proportional to the rent, or rejecting applicants based on minor or old offenses. You should also apply the same criteria to all applicants, regardless of their protected characteristics, and document your reasons for accepting or rejecting them.

2 Use a standardized application form

To ensure fairness and accuracy, use a standardized application form that asks for the same information from all applicants. You can use a template from a reputable source, such as a local landlord association or a legal service provider, or create your own based on the best practices. The application form should include the necessary disclosures and authorizations, such as the Fair Credit Reporting Act notice and the consent to perform a background check. It should also avoid asking for personal or sensitive information that is not relevant to the screening process, such as marital status, sexual orientation, or medical history.

3 Communicate clearly and respectfully

Communication is key to building trust and rapport with your potential tenants. You should communicate clearly and respectfully throughout the screening process, from the initial inquiry to the final decision. You should provide accurate and complete information about the property, the rent, the fees, the deposit, and the lease terms. You should also respond promptly and politely to any questions or concerns that the applicants may have. You should avoid making any comments or gestures that could be perceived as discriminatory, offensive, or intrusive. You should also respect the privacy and confidentiality of the applicants and their personal information.

4 Educate yourself and your staff

As a real estate professional, you have a responsibility to educate yourself and your staff about the fair housing laws and the best practices for tenant screening. You should familiarize yourself with the federal, state, and local regulations that apply to your area and your property type. You should also keep up with the latest trends and developments in the industry, such as the use of alternative data sources or automated screening tools. You should also train your staff on how to conduct the screening process in a professional and ethical manner, and monitor their performance and feedback.