SHIPPING & DELIVERY
SHIPPING & DELIVERY
Where’s my order?
Can i choose a specific delivery date/time?
I haven’t received my order. What should i do?
Returns & refunds
Returns & refunds
How to return an item to us
Refunds
Exchanges
Payment & promotions
Payment & promotions
Payment methods
When will i be charged for my order?
How do promo codes work?
Product & Website
Product & Website
Size guide
Newsletter
Karl Lagerfeld statement against counterfeit goods
Technical help
Technical help
Troubleshoot
I can’t log in to my account. Can you help?
The items in my shopping bag have disappeared. What happened?
SHOPPING & ORDERS
SHOPPING & ORDERS
Shopping
Order status
It’s been 24 hours and i haven’t received a confirmation email. What should i do?
CONTACT US
For queries regarding Karl Lagerfeld Paris and where your order number is formatted with '400XXX' - please call 888-209-5120 or follow the contact procedure via the Karl Lagerfeld Paris website.
For all other queries or where your order number is formatted with 'GEXXX' you can call us at 929-252-0133 - from Monday to Friday between 10 am and 6 pm EDT, excluding bank holidays.
We aim to respond to every email within 24 hours.
Alternatively, you may find answers to your questions in our FAQ section.