Where’s my order?
Can i choose a specific delivery date/time?
I haven’t received my order. What should i do?
How to return an item to us
Refunds
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When will i be charged for my order?
How do promo codes work?
Size guide
Newsletter
Karl Lagerfeld statement against counterfeit goods
Troubleshoot
I can’t log in to my account. Can you help?
The items in my shopping bag have disappeared. What happened?
Shopping
Order status
It’s been 24 hours and i haven’t received a confirmation email. What should i do?
CONTACT US
To contact us you can call us at +55(21)35008875 - from Monday to Friday between 8 am and 2 pm, excluding bank holidays. You can also email us, we aim to respond to every email within 24 hours.
Welcome to a new generation of KARL.COM – an enhanced shopping experience offering elevated functionality, intuitive navigation and personalized service. Here we invite you to discover the World of KARL through immersive look books, new collection editorials and exclusive shopping services – all while enjoying exceptional customer care.