Frequently Asked Questions
SIZE GUIDE - FIND YOUR PERFECT FIT
Our Size Guides have been designed to help you find your perfect fit. On the product page you’ll find SIZE GUIDE with details of your country’s equivalent sizing in a quick view chart.
PACKAGING
Every KARL LAGERFELD product is accompanied by packaging, like hangtags, instruction cards, collection details and keepsake boxes. To ensure a lower footprint, all of these items are made from 100% paper certified by the Forest Stewardship Council (FSC), though specifics may vary from product to product:
- All polybags that are used for protection during transport are made from 100% recycled plastic.
- Certain underwear products are sold in boxes that are crafted from FSC certified paper.
- All dustbags are made from 100% organic cotton.
- Fragile items, such as Jewellery or Home goods, are packed in boxes crafted from FSC certified paper and include a velvet cushion to protect the product. The cushion is made from polyester. Karl Lagerfeld aims to replace the polyester to a recycled material alternative in the future. Swimwear is packaged in recycled plastic zip bags which can be re-used to store your swimwear items.
- We encourage all customers to store precious KARL LAGERFELD items in their original packaging, reusing it every time.
All KARL LAGERFELD packaging items meet EU requirements in regard to hazardous chemicals. KARL LAGERFELD has implemented the AFIRM Packaging Restricted Substances list. If you’re curious to know more about your specific item or purchase, you can check the product packaging which always includes further information.
Please recycle your packaging following the rules of your municipality.
NEWSLETTER
Subscribe to our Newsletter today for exclusive promotions, new-collection reveals and top styling tips. Plus, if you provide your date of birth when registering, you’ll also receive a special surprise from KARL on your birthday.
It couldn’t be simpler to receive the latest news from KARL.COM. Simply click here to enter your email address and subscribe.
KARL LAGERFELD STATEMENT AGAINST COUNTERFEIT GOODS
WE STAND AGAINST COUNTERFEIT FASHION
Counterfeit fashion causes a significant negative impact to not only the global fashion industry and to the KARL LAGERFELD brand, but to the environment, to society and to you, the customer.
In addition to being illegal, counterfeit goods are not made with the same safety and quality standards as regulated manufacturing, which means the materials used are often faulty, potentially dangerous to people and polluting to the environment.
At KARL LAGERFELD, we are committed to reducing the environmental footprint of our brand and our customers. Counterfeiting undermines the sustainability of the fashion industry by contributing to the overproduction of textiles and through environmentally damaging production processes.
Manufacturers and suppliers of counterfeit products generally do not hold valid business licenses or pay taxes, operating from facilities that are unsafe or not fit for purpose. This illicit activity is also likely to engage in exploitative child or forced labor.
We are proud of the premium quality of our products and this can only be guaranteed by purchasing KARL products through our official brand channels, including our website KARL.COM or from a KARL LAGERFELD store, outlet or retail partner. You can find your nearest store here.
Unfortunately, there are companies that sell counterfeit KARL LAGERFELD products online, so be suspicious of “lookalike” websites that may appear similar to KARL.COM but are not the genuine KARL LAGERFELD site.
Here are some tips to spot a counterfeit website:
- Our official brand website is KARL.COM – a counterfeit website address may include the name “karl” but will have a different or questionable URL.
- Be wary of products sold through auction websites – there is no guarantee the items are genuine.
- If the price seems “too good to be true,” it probably is.
- Question why there is no legitimate contact information available – there is a reason they don’t want to be contacted.
- Look out for misspelled words, grammatical errors or poor-quality imagery.
- Be suspicious of offers for bulk orders.
If you think you have discovered a counterfeit website selling alleged KARL LAGERFELD goods, please contact us.
If you are concerned about whether a product is genuine KARL LAGERFELD, we advise that you do not make the purchase until we have verified its authenticity. We are also able to help you determine the authenticity of any product you have already purchased.
For access to exclusive online areas and services, we recommend creating an account. As a registered customer, you’ll be able to add items to your Wish List, easily track My Orders at any time, and benefit from Express Checkout.
Also, for registered users, KARL.COM will recognize the country from which you’re shopping, converting sizes and currencies accordingly.
Moreover, when you register with us, you’ll receive our newsletter, brimming with new-collection inspiration and exclusive promo codes. Plus, if you provide your date of birth when registering, you’ll receive a special surprise from KARL on your birthday.
We’re sorry to hear you no longer wish to receive news from KARL, but unsubscribing is quick and easy to do. Simply click the Unsubscribe link at the bottom of any Newsletter email. You’ll then be redirected to confirm that you want to unsubscribe.
It may take a while for your unsubscribe request to be processed, so there is a possibility you will continue to receive communications from us during this time. Please bear with us while we complete your unsubscribe request and we apologize in advance for any inconvenience.
Changed your mind? No problem. You are more than welcome to resubscribe to our Newsletter at any time - just click here. We’d also love to hear your thoughts about our communications to make sure we give you the news you want from KARL, so please get in touch with your feedback.
We’d love to see you in-store. Head to the Our Stores page to find your nearest KARL LAGERFELD store, outlet or retailer. We look forward to welcoming you.
The best way to guarantee you make a genuine KARL LAGERFELD purchase is to buy from our official website or from one of our official stores, outlets or retail partners. You can find your nearest store here.
You can identify a counterfeit product through flaws, faults or defects in the construction, poor quality materials used, and unofficial labels or branding.
If you’ve made a purchase that wasn’t through one of the channels above and suspect the item may be counterfeit, you can contact our Customer Care team who will be able to help you to determine its authenticity.
Unfortunately, there are companies that sell counterfeit Karl Lagerfeld products online, so be suspicious of “lookalike” websites that may appear similar to KARL.COM but are not the genuine KARL LAGERFELD site.
Here are some tips to spot a counterfeit website:
- Our official brand website is KARL.COM – a counterfeit website address may include the name “karl” but will have a different or questionable URL.
- Be wary of products sold through auction websites – there is no guarantee the items are genuine.
- If the price seems “too good to be true,” it probably is.
- Question why there is no legitimate contact information available – there is a reason they don’t want to be contacted.
- Look out for misspelled words, grammatical errors or poor-quality imagery.
- Be suspicious of offers for bulk orders.
If you think you have discovered a counterfeit website selling alleged KARL LAGERFELD goods, please contact us.
If you are concerned about whether a product is genuine KARL LAGERFELD, we advise that you do not make the purchase until we have verified its authenticity. We are also able to help you to identify the authenticity of any product you have already purchased.