Story of the Day
News
‘New breed’ of MGAs spearheading sector growth – Xceedance
A hybrid fronting model for MGA capacity is gaining more traction, says head of commercial insurance and distribution
News
Broker ‘winners’ are those that embed ‘intelligent automation into workflows’ – Applied Systems
Artificial intelligence can support brokers in being more ‘efficient, effective and responsive’, says chief product officer
News Analysis
Ukraine’s resilience poses questions for insurers for when the war ends
Contributor Jon Guy shares his perspective on how rebuilding Ukraine post-war could impact the UK insurance market, with finances, supply chains and resourcing likely to be in scope
News
AI will enhance, not replace, human interactions in Lloyd’s market
’The key message is that digital is not going to replace humans’, says deputy chief underwriting officer, but will ’improve productivity in the market’
IT Interview
Insurers will need to take the pain if they are to make the most of AI – Esure
Having the right underlying systems in place to support AI functionality is crucial, according to insurer’s chief customer officer
IT Interview
Chris Rolland: ‘Doing the right thing’ as a competitive advantage
’That flight to quality that we’ve seen across the insurance industry in the past few years has become more important, especially in travel insurance,’ says chief executive
IT Interview
Chris Newton: Send Technology is focused on ‘solving real world problems for underwriters’
Chief technology officer believes the commercial insurance sector is ’ripe for disruption’
News Analysis
In Focus: Are cyber insurers prepared for BI claims after July’s global outage incident?
Head of claims reports that cyber is an ‘ever-changing’ risk and that there is more variety in how BI claims can now present themselves
News
Fraud in H1 2024 being driven by casualty and ‘large increase’ in commercial claims – Allianz
’There’s a dire need for us to keep raising awareness, because brokers are almost crying out for support [from insurers],’ says head of counter fraud
IT Interview
Markel’s success relies on ‘having the right people’ to pick up broker calls
A business can have the ’best trained staff, but if employees are not willing to pick up the phone, no amount of technology will make a difference,’ says underwriting director
IT Interview
Simon Lancaster: SJL Insurance seeks ‘to provide that link between broker and underwriter’
Chief executive outlines ‘fiercely independent’ wholesale broker’s organic growth trajectory, emphasising that the firm is ‘still very much a relationship business’
IT Interview
Theo Duchen: ‘More work to do’ around eTrading complex insurance products
’Complex [risks are] not that easy to compare. [They often have] terms and conditions which need quite a lot of interpretation,’ says co-chief executive
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