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Case Studies

AI redefines customer centricity, beyond language, region for IndiaMART: Nikhil Prabhakar

By Qiraat Attar

Jan 07, 20255 mins

Artificial IntelligenceE-commerce Services

How AerCap’s CIO has been a catalyst for a robust M&A strategy

In a 25-year career as a CIO, Jörg Koletzki learned hard lessons about supporting business growth through M&A, and gained vital experience to merge two market leaders in the aircraft leasing industry.

By Ian Campbell

Jan 01, 2025 8 mins

Artificial IntelligenceCIOIT Strategy

What fuels Soltour’s strategy of digitalization and innovation

With an eye on the year ahead, CIO Miguel Abril outlines the Spanish tour operator's digital transformation strategy, and delves into key priorities to remain competitive.

By Irene Iglesias Álvarez

Jan 01, 2025 5 mins

CIOData QualityTravel and Hospitality Industry

30,000 examples of how Ikea works with AI

In addition to broad efforts in data strategy, a large cross section of employees has attended full-time AI training to build a more vigorous workforce.

By Karin Lindström

Dec 31, 2024 6 mins

CIOEmployee ExperienceGenerative AI

Corporate One enables immediate payments with Data Orchestration Hub

By giving access to the industry’s new payment rails, Corporate One members can make immediate payments easier and faster.

By Joanne Carew

Dec 30, 2024 5 mins

BankingCIOPayment Systems

Ally Financial finds gen AI success with 3 guiding principles

Operating in a highly regulated industry, bank holding company Ally Financial has developed a platform to leverage gen AI while maintaining strict security and governance of its data.

By Thor Olavsrud

Dec 06, 2024 7 mins

CIOFinancial Services IndustryGenerative AI

How Mitsui & Co. cultivates a digital-first culture to transform

A transformation model is a refection of an organization’s data-driven management. But for complex multinationals, it’s not easy for talent to implement new technologies, nor data scientists to grasp the big business picture. So Mitsui & Co., one of Japan's leading general trading, investment, and service companies, is focused on growing the company-wide knowledge base to strengthen its digital ambitions.

By Takashi Matsuzaki

Nov 08, 2024 6 mins

Digital TransformationHuman ResourcesIT Skills

With the right data plan, Australian Red Cross builds a digital spine

Years ago, when the community services charity began to digitally transform, it saw many disparate systems weren’t working cohesively. Now with its data organized and properly functioning, it can stand up to changing demands.

By Joanne Carew

Nov 01, 2024 5 mins

CIOData QualityDigital Transformation

How Norma Group standardizes its global IT

With 300 servers, 700TB of data, and 8,000 employees worldwide, the engineered joining tech manufacturer has to bring all of this under one roof, requiring an open ear and a sharp mind.

By Tristan Fincken

Oct 31, 2024 4 mins

BPM SystemsCIOManufacturing Industry

Guidelines not policies: The University of Texas at San Antonio’s approach to gen AI

When OpenAI debuted ChatGPT, there was fear it would disrupt higher education. Some have responded by restricting it, while others are embracing it. Here, The University of Texas at San Antonio’s Melissa Vito and Kendra Ketchum explain their approach.

By Joanne Carew

Oct 25, 2024 5 mins

CIOGenerative AIMicrosoft

Bodega Matarromera blends tradition and tech in search of winemaking excellence

The family-owned company in Spain strengthens its leap into the cloud, and embraces AI to improve its operational and business processes.

By Mario Moreno

Oct 18, 2024 4 mins

Artificial IntelligenceCloud ManagementDigital Transformation

Getting the timing right at Setterwalls to invest in AI support

After a period of close examination, the Swedish law firm saw the benefits of investing in AI support.

By Karin Lindström

Oct 11, 2024 5 mins

CIOGenerative AILegal

Tubos Reunidos commits to total digital production

To adapt to market demands, the Spanish steel tube and pipe manufacturer is streamlining tech support systems — from quality processes and plant automation, to employee safety and production control — so its people can focus on adding value. Director of digital transformation Sergio Sáenz Solano details efforts so far.

By Nuria Cordón

Sep 20, 2024 4 mins

Artificial IntelligenceCIODigital Transformation