Frequently asked questions
How can I get started with Fospha?
We know long lock-in periods can be scary, especially when you haven't had a chance to test that a platform is right for you. That's why at Fospha, all our customers start with rolling monthly terms - that means everyone gets the chance to try us without taking a big leap of faith. If you're not happy for any reason about the service we're providing, you can just walk away!
How are we able to be so confident? It's simple: we know from years of working with the best eCommerce brands in the world that we offer the best & fastest onboarding in the industry. That means that the average customer gets live dashboards within one to two weeks. We also know that our modelling is the best in the market, so we're confident that once you get into the platform and see how well channels like Meta and TikTok are really working, you won't want to turn it off.
Aren't attribution tools difficult to set up?
Traditionally, yes! That's one of the reasons we built Fospha - so that brands without the time or budget to take on Enterprise-level data projects could still have access to gold standard measurement.
Fospha is quick and easy to go live, and in most cases doesn't even require input from your tech team!
Do I need technical support to go live with Fospha?
Fospha is designed to make set up and integration quick and easy.
Especially if you're using out of the box platforms like Shopify, Magento or WooCommerce, the only setup that is required is granting Fospha access to your systems so we can pull the data we need to run our models. For most people this takes 15 minutes of non-technical setup time.
Even if you're using a custom setup or headless eCommerce system, we make it quick and easy to get started - you will just need to schedule a daily report from your backend system to be delivered via S3.
All the rest of the magic happens on the back end - Fospha automatically cleans, reconciles and models your data to present a single, simple view of performance that you can trust.
How do I know your model is accurate?
Fospha's model incorporates a rigorous QA process every day, selecting a best-fit set of model parameters for each client and then precisely testing them until it produces an outcome which exceeds our high accuracy threshold.
We also have QA checks to make sure that the data we are being passed from your systems is flowing smoothly, and alert customers in case a change you've made has caused an issue with your Google Analytics or Ads Manager setup.
Lastly, there is a human layer to our QA - by surfacing multiple attribution models in the dashboards, we can make sure that the data our model produces passes an eye test.
Which channels does Fospha measure?
Put simply: if it's digital, we measure it.
We integrate visit and conversion data from all your sources as standard, and add it to our model. We think this is essential - if your attribution platform will only integrate some of your digital marketing data, it only has a partial view of performance.
That means we measure your click-based channels like Paid Search, Shopping, Pmax and Affiliate. It also means we measure channels that deliver their value through impressions, like Meta, TikTok, Pinterest and Youtube.
How long does it take to go live?
Fospha is super easy to get live - the average customer spends just 15 minutes setting the platform up. That time goes on getting Fospha the Account and API access we need to connect to your key systems to our platform.
Once that is done, the Fospha team get busy getting your data cleaned and integrated into the platform, and running our modelling. That process takes about a week on average, so it's not long from when you sign up to when you can first start using the platform.
Fospha remodel 12 months of historic data for our clients too, so you can immediately see how your spend has really been performing - no need to wait while the platform gathers data!
How long does it take to start getting value from Fospha?
The average Fospha customer is using live dashboards within a week of signing up.
When you get your dashboards, our team will highlight the things we think you should be doing differently this month using Fospha's modelling of your last 12 months' data. From here, all you need to do pick one thing to do differently that month - we know from experience that customers who do this every month find it easy to justify the investment in the platform.
Of course, in the first 6 months of working together most of our customers go far beyond this, using Fospha to power their strategy, internal reporting and all their tactical optimizations too. But that's just upside. For us, it comes back to deciding to do just one thing differently in your first month of using Fospha.
Is Fospha privacy safe?
Absolutely - Fospha is built privacy-first, and doesn't rely on invasive user-level tracking to feed our models. That's why our impressions measurement wasn't affected by iOS 14, and it's why brands using Fospha will always have the edge on those that rely on pixels to track their customers.
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