New users may find VPN apps with cluttered interfaces confusing. ExpressVPN’s straightforward dashboard and quick setup process won us over when selecting the best VPN for beginners. It has essential features plus a few perks backed by responsive customer service.
The password manager is one way that ExpressVPN differentiates its services. ExpressVPN Keys comes with all VPN subscriptions, and no one, not even ExpressVPN, can see your stored information. Although we tend to avoid bundling too many security services, we like how ExpressVPN built the convenient and user-friendly password manager functionality into its iOS and Android VPN apps.
Still, ExpressVPN’s ownership and lack of transparency concern fans of IVPN and Mullvad. It was founded in the British Virgin Islands in 2009 and acquired by Kape Technologies in 2021. Kape has a checkered past and owns several companies, including Private Internet Access and CyberGhost VPN.
Nothing leads us to believe ExpressVPN is anything less than secure. Therefore, newbies needing a simple fix, whether app or router-based, can check out the services and request a refund, if needed, within 30 days.
Features
Every ExpressVPN subscription provides fundamental security tools, including a kill switch (Network Lock), split tunneling and private DNS. In addition, you can block ads with one tap, and the Threat Manager protects devices from trackers and malicious sites.
You can also store your logins in the password manager to get more value from your VPN plan. The VPN app will automatically select the best protocol for your network, but you can switch this off and choose Lightway, OpenVPN or IKEv2.
ExpressVPN simplifies usage with routers for home and travel. These devices let users protect all hardware, even smart doorbells or pet cameras. You can set parental controls and sort home devices into groups with distinct settings and locations. Amazon and ExpressVPN sell the two Aircove routers.
Pricing
ExpressVPN offers one VPN subscription for $12.95 monthly. The included password manager makes this a decent value, and the vendor has promotional rates for six- and 12-month terms. Upon renewal, the six-month plan totals $11.66 monthly, whereas the one-year package is $9.75. The 30-day refund policy doesn’t apply to Apple App Store sales.
Customer Service
The startup guides and troubleshooting tutorials include screenshots and videos, which are helpful to first-time VPN users. ExpressVPN also offers 24/7 live chat and email support, with many users commending the company’s quick responses and supportive services.
Reputation
Along with many VPN companies, ExpressVPN leverages influencers, advertising and marketing campaigns to increase brand awareness. Most reviews seem credible, and users appear satisfied with the company’s services. When an issue occurs, ExpressVPN responds, and customers return to revise their ratings upward.
While we commend the strides toward a privacy-first approach and the public disclosure of recent audits, ExpressVPN fails to share corporate leadership structure and server network details. Without this information, overcoming its parent company’s past reputation is challenging.
Learn more:Read our full ExpressVPN review.