10 Best Applicant Tracking Systems Of 2024

Features

Finding and hiring new employees can take up valuable hours that would be better spent running your business. iCIMS wins points for the various features it uses to speed up applicant tracking and management, making it a great pick for time-pressed business owners.

The email templates in iCIMS’ ATS save effort on communication, while interview scheduling tools allow candidates to self-schedule a time slot, minimizing back-and-forth correspondence. Another efficiency booster is the AI feature that helps identify promising candidates in your talent pool.

Finally, you can optimize recruitment overall using iCIMS reporting and analytics. Identify the metrics that matter most to your team and then determine the return on investment (ROI) by automatically compiling and summarizing relevant data. Integrating iCIMS ATS with the iCIMS Talent Cloud’s other functions, such as HR and payroll, can also streamline onboarding. In general, having these processes under one umbrella simplifies operations.

Pricing

iCIMS does not post pricing on its website and instead asks consumers to contact the sales team for a custom price quote. We were also unable to find a free trial advertised. However, you can request a free demo, which we’d certainly recommend taking advantage of.

Customer Service

The iCIMS Community is a good starting point for support and provides resources addressing a variety of frequently asked questions. Once logged into your user account, you can also submit a support ticket. Alternatively, you can chat with a support agent or submit a case over the phone.

Reputation

Reviews for the iCIMS Talent Cloud are mixed. We did see quite a few complaints regarding the lack of user friendliness and the steep learning curve required. On the positive side, users like how comprehensive and data-driven the system is. iCIMS earns at least four out of five stars on both G2 and Capterra but gets less than four stars on Trustpilot.

Learn more: Read our full iCIMS review.

Features

Workable is a user-friendly tool with great customer service that will serve you well if you’re not a tech genius. This ATS partners with external data providers, so you can access publicly available information to compile comprehensive candidate lists, which is a great way to speed up sourcing.

We also like the detailed careers pages you can create with Workable. You can customize the page to your brand, for example with your own logo, and make it SEO friendly, so it’s easy for candidates to find. There are even features to make it mobile friendly. The e-signature function is another convenient feature, allowing you to send paperwork, from NDAs to contracts, for fast signing.

Pricing

Workable’s pricing is available online, with the most affordable paid plan costing $189 per user per month. If you want to give it a try, there is a 15-day free trial available. You can also request a live demo, which is a great way to see the system in action.

Customer Service

If you are not tech-savvy, the thought of implementing an ATS can be intimidating. Workable has you covered with its comprehensive customer support. Possible support methods include live chat, phone and email. There is also a well-populated online knowledge hub.

This company is dedicated to offering stellar support that it holds itself accountable to quality using a real-time customer satisfaction rating. This pulls data from the Workable help desk software to see how satisfied consumers are with the support they’re getting. When we checked, satisfaction was at a 96.7% average. Additionally, live chat answer time was 24 seconds, on average, and phone answer time was 35 seconds.

Reputation

Workable’s reviews on Capterra and G2 are strong, averaging more than four out of five stars on both platforms. However, the Trustpilot reviews are less favorable, barely averaging two stars. In general, reviewers praise Workable for its ease of use but aren’t happy with the limited customizations. We also saw reports of integration issues.

Learn more: Read our full Workable review.

Features

Teamtailor’s features cover the essentials of what we’d expect to see in a solid ATS. A successful hire starts with a well-crafted job post, which Teamtailor can help you create. With this tool, you can also post jobs, evaluate candidates using objective scorecards and customize hiring flows with preset automations.

Teamtailor stands out for its robust analytics and reporting functions. Recruitment reports provide insights into relevant information surrounding hiring such as conversions of job ads and the speed of your recruitment pipeline. You can also get audience reports, to see where applicants are coming from, and create custom “snapshot” reports, pulling only data you want.

Teamtailor is experimenting with generative AI, offering new features like AI-written job ads and candidate interview questions. The AI tool can also summarize résumés and video meetings, which can be a good way to refresh your memory about key candidates when you have a lot of interviews to do.

Pricing

Teamtailor doesn’t advertise its prices online and asks consumers to submit a price request. In general, we dislike this approach, which leaves you to blindly enter a company’s sales funnel with zero pricing information up front. However, Teamtailor offers a 14-day free trial.

Customer Service

Teamtailor has email and chat customer support. Notably, the customer support chat is available 24 hours per day from Monday to Friday (some competitors offer live chat only during restricted hours, even during the week). There is also an online knowledge hub that includes how-to videos and other tutorials.

Reputation

Teamtailor has a solid online reputation, with online reviewers giving it more than four out of five stars on both Capterra and G2. As seems to be the norm, the Trustpilot reviews are a bit harsher, averaging less than four of five stars. Reviewers complain about the lack of user-friendly design and poor customer support. As for positive feedback, they praise Teamtailor’s automations, customization and features.

Features

Your ATS isn’t going to be the only tech tool you integrate into your small to midsized business. Breezy makes it easy to streamline processes by integrating with plenty of other popular tools, from Slack to Zoom, Outlook and Gmail. There are also integrations to support hiring, for example with background check tools like uCheck and Checkr.

Breezy’s ATS checks all the boxes, from automating candidate pre-screening to scheduling interviews. The HRIS integrations also help simplify onboarding once you’ve found a candidate you want to hire.

The Breezy mobile app is another valuable asset, allowing you to make hiring decisions on the go. We noticed the app was relatively well-rated in the Apple App and Google Play stores, especially compared to some less favorably rated competitors.

Pricing

Breezy’s pricing is publicly available, with the most affordable paid plan starting at $189 per month for unlimited users. You’ll save quite a bit with an annual plan, which starts at $157 (in general, annual plans tend to be cheaper across the providers we surveyed). You can get a 14-day free trial to see if the product is right for you.

Customer Service

Breezy’s online help database covers essentials, from account setup to best practices, when communicating with candidates. For customer support, live chat is available, though the hours are limited. Availability seems to center around U.S, business hours, so users abroad beware; we did see complaints regarding the U.S.-centric support times.

Reputation

Breezy has more than four out of five stars on Capterra and G2, with a slightly lower Trustpilot rating of less than four stars. Users seem to love the customizable templates in particular. We also saw praise for the customer support responsiveness. On the downside, we saw some negative comments regarding slow loading times.

Learn more: Read our full Breezy HR review.

Features

If you’re looking for an ATS and CRM (customer relationship management) tool in one, Recruit CRM has you covered. Its combination of ATS and CRM features makes it ideal for running a staffing or recruitment agency, for instance, because the CRM tool handles things on the client side, such as visualizing sales flow and managing invoices. You can also improve your client communications by scheduling and tracking personalized emails.

This powerhouse tool is especially handy if you have large amounts of data to deal with. The résumé parser can sift through hundreds of résumés, for instance, while the Kanban view lets you visualize data like candidate pipelines in a simplified overview.

One stand-out perk we noticed is the Google Chrome extension for Xing and LinkedIn. You can source candidates more quickly this way, adding their records to your database with just a few clicks.

Pricing

Recruit CRM publishes its pricing publicly, with the lowest paid plan starting at $100 per user per month. That price drops to $85 per user per month if you sign up for an annual plan. We did find an advertisement for a free trial for Recruit CRM but no specifications regarding how long the trial lasts.

Customer Service

Of all the providers we surveyed on this list, Recruit CRM is the only one to offer 24-hour chat support seven days per week. This can bring peace of mind if you need technical help at any time. The provider also promises unlimited training sessions and a dedicated account manager for all paid plans.

Reputation

Recruit CRM has an impressive near-perfect score on Capterra—although it’s worth noting that the total number of reviews is less than 500. The situation is similar on G2. On Trustpilot, the provider earns less than four out of five stars. One downside we saw mentioned more than once was the reporting function, which seems to be not user friendly or simply insufficient.

Learn more: Read our full Recruit CRM review.

Features

Hiring for one location is tricky enough. Hiring for multiple locations adds even more complexity to the task. HiringThing makes it easier with centralized hiring across all locations. This can be especially useful if you run a franchise business and need to maintain consistency across locations while still enabling unique hiring. The provider even has franchise-specific packages.

This ATS advertises itself as a “white label software.” That means it embeds with existing solutions for recruiting and onboarding. In short, it’s not a stand-alone tool. On the plus side, that means it’s fast and easy to get set up.

However, HiringThing also relies heavily on integrations, which isn’t necessarily a bad thing, since integrations are needed for tasks such as reference checks and job board distributions. However, if you prefer to have functionality consolidated in a single tool, it can be annoying to navigate between different systems.

Pricing

HiringThing is one of the more affordable names on our list, with packages starting at $73 per month for unlimited users. However, keep in mind this isn’t a stand-alone tool and you’ll likely have to pay for other technologies and integrations to get the most out of its functionality. You can try it for 14 days for free to see if it’s right for you.

Customer Service

HiringThing’s premium support includes email, phone, chat and online ticket system support. You can also access the online knowledge base at any time. The knowledge base covers a variety of topics, from security features to integrations and video conferencing.

Reputation

If you’re looking for feedback from real-world business owners who have tried HiringThing, you won’t find much online. Although there is a Trustpilot profile, it had no comments of any kind at the time that we checked it. The number of reviews on G2 and Capterra are similarly scant, with less than 100 reviews on each platform. It’s not necessarily a deal-breaker, but we personally prefer providers with more reviews to refer to.

Learn more: Read our full HiringThing review.

Features

Unless a business is very small, hiring decisions tend to involve more than one person. From team leads to HR pros, various people may have a say. If this applies to your organization, Recruitee’s emphasis on collaborative hiring will undoubtedly appeal to you. It specifically accommodates multi-stage interviewing, allowing you to introduce team members from different departments when necessary.

You can also centralize communications through the tool, for instance, by leaving notes for other team members to provide their feedback about a candidate. The referrals feature is another way to tap into the power of teamwork, giving you the chance to find candidates through existing employees.

Pricing

Recruitee is on the pricier side of the providers we surveyed, with the most affordable paid plan starting at $249 per month (however, that includes unlimited users). The 18-day free trial is also slightly more generous than others we found. The majority of providers we surveyed offered a 14- or 15-day trial, with some not advertising a free trial at all.

Customer Service

To get started, the customer success team will create a tailored onboarding strategy for you. A customer success manager will then keep you up to date about the latest best practices. All Recruitee paid plans come with live chat support. To access support, you must log into the Recruitee web app and then click the question mark icon at the top right of the screen.

Reputation

Recruitee has solid reviews on Capterra, G2 and Trustpilot, earning at least four stars on all three platforms. The Trustpilot rating is particularly noteworthy, as few of the providers we surveyed had more than four stars on the platform. While users like Recruitee’s automations, there are also complaints regarding integration limitations.

Learn more: Read our full Recruitee review.

Features

While 100Hires isn’t the only name on this list to harness the power of AI, it impresses with the breadth and depth of application possibilities. You can use the cutting-edge tech to generate job descriptions, interview questions and application forms. Plus, AI can automatically rank candidate résumés, saving you time on screening.

AI tools are just one way 100Hires tries to save busy entrepreneurs time. You can also reduce manual effort with automations, for example with automated candidate follow-ups and updates. Third-party integration with tools like Zapier make those automations even easier.

Pricing

The cheapest paid plan we found for 100Hires starts at $149 per month for one user. This provider is a prime example of how investing in an annual plan can save you money. For that same plan, if you sign up for one year, the cost is almost halved to $75 per month for one user. A free 15-day trial is also available.

Customer Service

Similar to most of the providers on our list, 100Hires has an online knowledge base with basic how-to information. However, the knowledge base is available via Notion—which can be annoying if you aren’t a fan of the tool—and it’s on the lighter side in terms of content. If you need hands-on help, chat support is available for all paid plans.

Reputation

100Hires is another one of the few names on our list that scored more than four out of five stars on Trustpilot. That being said, the ranking was based on only nine reviews at the time we checked. There is more feedback to be found on G2 and Capterra. On both platforms, 100Hires has more than four out of five stars.

Users praise 100Hires’ easy integration with multiple job boards, which allows employers to cast a wide net when hiring. One complaint we saw come up more than once was the lack of a comprehensive search or filter function.

Features

Greenhouse advertises itself as a fair and equitable hiring platform. Any business owner who wants to address unconscious bias and promote inclusion would do well to check this one out. It starts with a self-assessment that companies can use to identify areas in need of improvement in terms of DEI.

The DEI features are extensive. For example, there are tools that record how you pronounce a candidate’s name, as well as integrations to help you write inclusive job descriptions. Greenhouse also removes biographical details, such as names and educational backgrounds, from skills assessments.

There is additionally a personal pronouns feature that allows you to invite candidates to share their personal pronouns. In addition to providing tech features to promote inclusivity, Greenhouse also has a lot of educational resources on the topic, including webinars.

Pricing

Greenhouse’s pricing is not publicly available, but the provider claims to offer accessible pricing tiers for all sizes of companies. We did not see a free trial advertised, though the website mentions a free demo.

Customer Service

Greenhouse’s customer service is available via live chat. Hours are limited, but this was the norm among the providers we surveyed. There is also a searchable online knowledge hub covering an array of topics, from account setup to recruiting analytics.

Reputation

Greenhouse doesn’t have a Trustpilot page that we could find. However, the ATS does have G2 and Capterra pages, both with solid reviews (more than four of five stars). Users commonly favor Greenhouse’s integrations and interview management features, while they’re not as happy with its limited customizations and lack of clarity.

It’s also worth noting that the Greenhouse mobile app has poor ratings in the Apple App store (less than two stars). The Google Play store has similarly subpar outcomes for the Greenhouse app.

Learn more: Read our full Greenhouse review.

Features

As remote work becomes more normalized, business owners may find the need to hire people from afar. Zoho Recruit takes this into account, as various features cater to this need, from online job ads and digital offer letter acceptance to the video interviewing add-on. Higher-tier plans also have SMS and Phonebridge, a tool to help manage outbound and inbound calls.

Zoho Recruit further places a heavy emphasis on social recruiting, which is becoming increasingly important. In addition to helping business owners build a robust career site, Zoho Recruit lets you list jobs on Google, LinkedIn Easy Apply and Twitter. Plus, you can capture data about where your candidates are coming from.

Pricing

Zoho Recruit’s pricing is reasonable at $30 per user per month for the cheapest paid plan. As usual, you can save some money by paying for an annual plan, which costs $25 per user per month. There is also a 15-day free trial, which is in line with the industry average we found.

In addition to offering various package tiers, Zoho Recruit also has some add-ons you can pay for to customize your tool. For example, the video interview add-on costs $12 per license per month and lets you conduct live or one-way video interviews.

Customer Service

Zoho Recruit’s customer service team is available on live chat. The exact availability depends on the tier of plan. The Classic support plan offers assistance eight hours a day, five days a week. The Premium support plan offers assistance 24 hours a day, five days a week. Finally, the Enterprise plans have 24/7 service.

Reputation

Zoho Recruit performs well across all of the review platforms we surveyed, with more than four out of five stars on Trustpilot, Capterra and G2. Users praise the tool’s user friendliness and ability to automate repetitive tasks. Of course, it’s not all positive feedback. We did find quite a few reviews complaining about the customer service.

Learn more: Read our full Zoho Recruit review.