Facebook

This agreement is between you and Facebook Payments International Limited (“we/us”). Under this agreement we’ll give you a Facebook e-money account, which you can use to receive donations via Facebook and Instagram.

In certain circumstances, we may need to carry out checks in relation to you, such as checking your identity, in order to help us meet our legal obligations. We may need to do those checks before or after we can send you a redemption of your e-money balance. We may require you to provide us with information if we reasonably need it in order to complete our checks.

Please print or save a copy of this agreement for your records.

You must follow the steps outlined in Section 3(1) of the Facebook Terms of Service to prevent unauthorised use of your e-money account. If you think someone else knows your password, you must change it as soon as you reasonably can.

You must tell us as soon as you can (see section on ‘How should we communicate with each other?’ below) if you think someone may be using your password without your permission.

We may suspend use of your Facebook e-money account if we reasonably believe that someone else may be trying to use it without your permission or we have to by law. We’ll tell you before the suspension (along with our reasons for doing so); otherwise we’ll tell you immediately after. However, we won’t tell you if doing so would break the law or compromise our reasonable security measures. We’ll stop any suspension as soon as we can after the reason for the suspension has ended.

If you wish to contact us, you can do so through the general Facebook Payments Support Centre or the Facebook Payments Support Centre for Nonprofits Enrolled with Facebook. You can also contact us through your ‘support inbox’ directly from your charity page. Alternatively, you can contact us via Facebook Donation Support or Instagram Donation Support.

We will communicate with you in English, and we may contact you via Facebook or at the email address associated with your Facebook account. We may impose additional security checks before giving you access to your transaction information if we suspect or are aware of fraud or security threats.

We do not currently charge you any fees or other charges under this agreement.

We can make a change to this agreement for any of the following reasons: (i) because of a change in legal or regulatory requirements, for example we may have to change our requirements for keeping your Facebook e-money account safe to meet new, higher standards set by law; (ii) if the change benefits you, for example when introducing new products or services or improving existing ones; (iii) to reflect a change in our costs of running our service, for example by introducing an account or transaction fee; (iv) in response to possible risks to the security of your Facebook account, for example by changing the security steps you need to follow to redeem your e-money balance; or (v) to respond to any other change that affects us, if it’s fair to pass on the effects of the change to you, for example to reflect developments in digital payments.

We may make changes for any other reason we cannot foresee, for example to respond to changes in our industry that affect how we wish to deliver our services to you.

We’ll tell you about a change to this agreement at least two months before it takes effect. If a change is required by law or relates to the addition of a new service, extra functionality to an existing service or any other change that neither reduces your rights nor increases your responsibilities, the change will be made without prior notice to you and shall be effective immediately.

You can object to the change before it takes effect, but we will then end the agreement before the date when the changes would have applied. No change will be imposed on you in such circumstances. If you do not object to the change before the change takes effect, we will take that as your acceptance of the change.

This agreement will continue until you or we end it. You can end this agreement at any time (see section on ‘How should we communicate with each other?’ above).

We can end this agreement, including closing your e-money account, at any time by telling you at least two months before doing so. We can also end this agreement and close your Facebook e-money account more quickly if we reasonably believe you are using your e-money account fraudulently or illegally or if we have to do so by law. We will tell you that we're doing this as soon as we can if the law allows us to.

We will redeem the e-money balance in your e-money account and release the funds every two weeks.

You can also ask us to redeem any e-money in your e-money account at any time (see section on ‘How should we communicate with each other?’ above). We can redeem any e-money in your e-money account and release the funds on the same business day if the request is made before 5pm (Irish Standard Time) (or the subsequent business day in Ireland, if the request is made after 5pm or not on a business day). It may then take a day or two before you receive the money into the bank account linked to your e-money account.

We will not be responsible to you for any loss or damage that you may incur as a result of us breaking this agreement due to (i) abnormal and unforeseeable circumstances outside our reasonable control, that would have been unavoidable despite all efforts to the contrary, which may for example include delays or failures caused by problems with another system or network, mechanical breakdown or data processing failures; or (ii) us meeting our obligations under applicable European Union or Irish law.

You can download a statement of your charitable donations via your nonprofit Page’s settings.

You can ask us to send you a copy of this agreement, the Charitable Donation Terms and the Terms of Service as they apply from time to time or you can get a copy of them from https://www.facebook.com/payments_terms/emoney, www.facebook.com/legal/donation_button_terms, and www.facebook.com/legal/terms, respectively.

Sections 4(3) and 4(4) of the Terms of Service, including the section limiting our liability to you under this agreement, apply to the fullest extent permitted by applicable law. However, if the charity is a consumer, the laws of the Member State of the European Union where the charity is registered will apply to any claim, cause of action, or dispute you have against us that arises out of or relates to this agreement ("claim"), and you may resolve your claim in any competent court in that Member State that has jurisdiction over the claim. In all other cases, you agree that the claim must be resolved in a competent court in the Republic of Ireland and that Irish law will govern this agreement and any claim, without regard to conflict of law provisions.

In the event of any conflict between this agreement and the Charitable Donation Terms or the Terms of Service, this agreement shall apply to the extent of the conflict. If any part of this agreement is disallowed or found not to be effective by a court or regulator, the rest of it shall continue to apply.

We may choose not to enforce our rights against you and make this contractually binding against us by giving you a notice that expressly states that we have chosen to do so under this term of the agreement. In all other cases, if we choose not to exercise rights against you, we can still do so later.

You may not transfer any of your rights or obligations under this agreement. This agreement shall be concluded and interpreted in the English language. If this agreement is translated into another language, it is for reference purposes only.

If you have a complaint relating to your e-money account, please contact us at the Facebook Payments Support Centre

You may be entitled to refer the complaint to the ombudsman. Please note: the ombudsman may not consider a complaint if you have not provided us with the opportunity to resolve it previously.

In Ireland, the ombudsman’s contact details are:

Financial Services and Pensions Ombudsman

Lincoln House, Lincoln Place, Dublin 2, D02 VH29, Ireland

Tel: +353 1 567 7000

Email: info@fspo.ie

Alternatively, you may be able to submit your complaint via the European Commission's Online Dispute Resolution platform, which can be found at http://ec.europa.eu/consumers/odr.

The Irish Investor Compensation Scheme does not apply to your Facebook e-money account. No other compensation scheme exists to cover losses connected to the e-money account.

Facebook Payments International Limited is a company incorporated in the Republic of Ireland (Company No. 496091), whose registered and head office is at Merrion Road, Dublin 4, D04 X2K5, Ireland.

Facebook Payments International Limited is regulated as an electronic money institution by the Central Bank of Ireland (the “CBI”) under registration number C148215. For further information, please see the CBI register at http://registers.centralbank.ie/ or contact the CBI using the following details:

Address: Central Bank of Ireland, PO Box 559, Dublin 1, Ireland

Tel: +353 1 224 6000

Email: enquiries@centralbank.ie