1
6
2
For those who have concerns about ExpoID registration
About logging in with multiple devices
For those who have changed smartphone models
Purchasing Commemorative Tickets
Your Ticket ID (Additional ticket registration)
About the Free Ticket for 0-3 Year Olds
Admission Tickets Sellers
Consultation for companies or other organizations for the purchase and use of admission tickets as prizes
Please be assured that the information you enter during registration for an ExpoID will be handled appropriately in accordance with our Association’s Privacy Policy.
Even if you do not register for an ExpoID, you can visit the Expo site by purchasing an admission ticket from a travel agent.
If you register your ExpoID, you will be able to change the date and time of your visit or apply for a pavilion booking by yourself.
We also plan to offer various services that you can use at the Expo site when you visit, so please consider registering for an ExpoID.
If you wish to log in with multiple devices, follow the procedure below. There are two different ways to log in.
(1) Select “One-Time Passwor Authentication (App)” in “Settings for Identity Verification Methods” in the ExpoID menu.
(2) Download the authentication application on your smartphone.
(3) Launch the authentication application and scan the QR code displayed on the settings page.
(4) Remember the six-digit number displayed in the authentication application and enter it on the one-time password settings page.
(5) After logging in to your ExpoID on the new device, verify your identity with the “One-Time Password Authentication (App)”.
(6) If you set up biometric and passcode authentication on the new device, you can log in smoothly on the new device.
(1) Select “One-Time Password Authentication (email)” in “Settings for Identity Verification Methods” in the ExpoID menu.
(2) Enter the one-time password sent to the email.
(3) After logging in to your ExpoID on the new device, select “One-Time Password Authentication (email)”.
(4) If you set up biometric and passcode authentication on the new device, you can log in smoothly on the new device.
For further details on how to set up each method of one-time password authentication, please refer to the “ExpoID Registration Manual“.
The procedure you need to carry out depends on the identity verification method you set up on your previous smartphone.
This method uses the authentication set on the device. If you changed smartphone model, you need to set up biometric and passcode verification again on your new device. Please reset your identity verification and set it up again.
If the account linked to your ExpoID has disappeared due to changing your smartphone model, please set up the identity verification method again on your new device.
If the email address registered to your ExpoID is still available after changing your smartphone model, there is no need to reset the identity verification method.*If you can no longer use the email address registered to your ExpoID after changing your smartphone model, please contact us:”Inquiries about admission tickets and ExpoID“.
(1) After logging in with your ID and password, select “Reset my identity verification” on the identity verification screen.
(2) Enter your first and last name and other profile information, and select “Reset” to clear the identity verification settings.
(3) After logging in with your ID and password again, you can reset the identity verification.
*If you set up one-time password authentication for logging in with multiple devices in advance, you do not need to reset the identity verification.
Commemorative tickets can be made that you can keep as a memento of your visit.
The acceptance of pre-orders is scheduled to begin on sales websites around spring 2024.
Website name: Expo 2025 Osaka, Kansai, Japan Commemorative Ticket Online Store
URL：https://expo2025kinen.pia.jp
*The purchase of an admission ticket (electronic ticket) is required to purchase a commemorative ticket.
If you are considering purchasing for a company or organization, we also offer tickets made of paper material about the size of a card, so please contact the office below for details.
2025 EXPO Commemorative Ticket Office for Corporations and Organizations (within JTB Communication Design, Inc.)
Email：[email protected]
*Applications for companies and organizations will be open from Thursday, November 30, 2023.
If you have obtained your ticket ID from a site other than the official ticket sales website, you can book your own admission date and time and apply for the pavilion booking lottery by doing “Additional Ticket Registration”.
Children aged 3 and under are admitted free of charge, but you can obtain a “Free Ticket for 0-3 Year Olds” to allow them to enter pavilions or events that require seating.
This ticket alone cannot be used to make bookings or apply for lotteries. Please make sure to apply together with an adult or junior ticket.
*This information is current as of the date of publication and will be updated from time to time.
Those who have obtained a ticket ID from a site other than the official ticket sales website can also book their admission date and time in addition to applying for the pavilion booking lottery by themselves by doing “Additional Ticket Registration”.
Companies interested in purchasing more than 100 tickets should contact us at the following address:
When doing so, please write “[Purchase] Admission Tickets: XXX” (* enter the company name in place of the XXX) as the subject line.
We will send a reply to your email address within 3 business days to confirm receipt of your email.
(ex: If it is sent on Friday, December 1, 2023, we will reply by Wednesday, December 6.)
Sales Promotion Division, Admission Tickets Department, Public Relations and Promotion Bureau, Japan Association for the 2025 World Exposition
Contact: [email protected]
The application for “Use of Admission Tickets as Prizes” was posted on the official website “What’s New” section on August 31, 2023, so please check for details at the link below.
*You can hold up to three tickets for children aged 3 and under for each adult or junior ticket you have.
*If the parent/guardian’s ticket is a Season Pass, the parent/guardian can hold up to 9 Free Tickets for 0-3 Year Olds. If it is a Summer Pass, they can hold up to 6 Free Tickets for 0-3 Year Olds.