Welcome to the Office of the State Long-Term Care Ombudsman

Ombudsmen advocate for older persons receiving long term care services, whether the care is provided in a nursing home or assisted living facility, or through community-based services to assist persons still living at home. We provide older Virginians, their families and the public with information, advocacy, and assistance to help resolve care problems.

We work to resolve problems of individual residents and groups of residents to bring about changes at the local, state and national levels to improve care and quality of life. The cornerstone of this work is Residents' Rights. While many people receive good long term care services, others encounter problems and neglect.

Ombudsmen, both paid staff and volunteers, provide help and a voice for those that are not heard or unable to speak for themselves.

The Ombudsman Program also has Advocates that assist individuals who are participants in theCardinal Care Medicaid Managed Care. Medicaid Managed Care Advocates help to resolve problems with plan coverage, assessing plan benefits, health care, behavioral health care and long-term care services and supports.