We help you get your message across.

Dealing with a language barrier can be hard.
CyraCom’s language services make it easy.

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Break spoken and written communication barriers with CyraCom's professional language services

CyraCom is your one-stop shop for all your communication needs. We provide professional interpretation and translation solutions in hundreds of languages.

New to language services? Start here!

A full range of language services to help you connect

CyraCom’s services include qualified linguists, dedicated support staff, 24/7 client services, and secure access portals. Our over-the-phone and video remote interpretation services give you access to qualified interpreters in seconds, and our expert translators deliver quick, professional translations with our ISO-accredited quality assurance process.

Click on the service below to learn more:  

Phone Interpretation

250+ languages

Video Interpretation

35+ languages

Translation and Localization

300+ languages

Choose your industry to learn how we can help:

Healthcare

We have over 5,000 clients – here is what just a few of them have to say:
Quote-Marks

“With CyraCom, we’ve absolutely improved access and increased compliance, and that translates to patient safety.”

– Penn Medicine – LGH

Quote-Marks
“My interpreter was very careful to interpret exactly what I said, clarifying the meaning whenever he wasn’t 100% sure. He did a great job interpreting even though the topics covered were challenging.”

– Johns Hopkins 

Quote-Marks
“The interpreter was fantastic! The connection was amazing, and there was no background noise. She promptly interpreted for both sides and there was no difficulty understanding her.”

– University of Utah School of Dentistry

Quote-Marks
“With CyraCom, we have better language access when in-person interpreting is unavailable, especially for languages of lesser diffusion or last-minute appointments. CyraCom provides reliable service, good customer relations, a wide range of languages, and excellent ongoing professional development opportunities.”

– Lahey Hospital and Medical Center

“With CyraCom, we’ve absolutely improved access and increased compliance, and that translates to patient safety.”
– Penn Medicine – LGH
– Penn Medicine – LGH
“My interpreter was very careful to interpret exactly what I said, clarifying the meaning whenever he wasn’t 100% sure. He did a great job interpreting even though the topics covered were challenging.”
– John Hopkins
– John Hopkins
“The interpreter was fantastic! The connection was amazing, and there was no background noise. She promptly interpreted for both sides and there was no difficulty understanding her."
– University of Utah School of Dentistry
– University of Utah School of Dentistry
"With CyraCom, we have better language access when in-person interpreting is unavailable, especially for languages of lesser diffusion or last-minute appointments. CyraCom provides reliable service, good customer relations, a wide range of languages, and excellent ongoing professional development opportunities."
– Lahey Hospital and Medical Center
– Lahey Hospital and Medical Center
Previous
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How can we help your organization improve patient safety and satisfaction?

Sign up for a free consultation

Why partner with CyraCom?

  • Leading the industry for nearly 30 years
  • Over a quarter-billion minutes interpreted every year
  • 99% on-time delivery rate for all T&L projects
  • Always ready to take your call 24/7/365
  • 99.985% client call satisfaction rate
  • Over 80% of top health systems choose CyraCom

Comply with Section 1557, Joint Commission Standards, and more

Jesus

Learning and Development Manager

15 years of service
Feel confident that your healthcare facilities are compliant with Section 1557, Joint Commission, and other requirements by using qualified and vetted linguists.
“Our learning and development team constantly reviews protocols, researches helpful content, and creates training resources to help our interpreters have the most up-to-date information.”
Feel confident that your healthcare facilities are compliant with Section 1557, Joint Commission, and other requirements by using qualified and vetted human linguists.
“Our learning and development team constantly reviews protocols, researches helpful content, and creates training resources to help our interpreters have the most up-to-date information.”

-Jesus, Learning and Development Manager

15 years of service

Deya

Senior Training Manager

13 years of service
Quality interpreters
During our extensive interpreter training course, experienced trainers teach our employee interpreters the national standards of professional interpreting competencies and best practices, such as:
  • Interpreter roles
  • Ethics, including HIPAA compliance
  • Session management
  • How to handle a variety of call scenarios, such as emergencies or special patients
  • Medical terminology and common procedures
  • Customer service techniques
“We work closely with vetted bilingual employees throughout their training to become professional interpreters. Our experienced trainers have honed their teaching techniques and stay current on interpreter best practices and other training material updates.”
Quality Interpreters
During our extensive interpreter training course, experienced trainers teach our employee interpreters the national standards of professional interpreting competencies and best practices, such as:
  • Interpreter roles
  • Ethics
  • Session management
  • How to handle a variety of call scenarios, such as emergencies or special patients
  • Medical terminology and common procedures
  • Customer service techniques
“We work closely with vetted bilingual employees throughout their training to become professional interpreters. Our experienced trainers have honed their teaching techniques and stay current on interpreter best practices and other training material updates.”

-Deya, Senior Training Manager

13 years of service
Quality translators

Our qualified translators are evaluated by long-term, trusted, and experienced linguists and also undergo regular monitoring for quality. We require translators:

  • Be native speakers of the target language with translation experience and/or a recognized graduate qualification
  • Pass linguistic initial and periodic evaluation assessments
What are the Joint Commission Standards for Language Access? Read our detailed breakdown here to help prepare your facility or health system for a Joint Commission survey.
What are the language access requirements for Section 1557 of the Affordable Care Act? Read our analysis of how Section 1557 has changed over the years and our summary of what your organization needs to remain compliant.

Increase patient satisfaction with quality language services

LEP patients tend to rate hospitals worse than English-speaking patients. Adverse experiences during treatment may contribute to LEP patients’ poor evaluations. Quality language services can help your staff provide better patient understanding, cultural competence, and increased patient satisfaction.

Xavier

Information Security
GRC Program Manager

11 years of service
But you shouldn’t just take our—or any company’s—word that we provide quality services. That’s why we have Orion Registrar Inc., an ANAB-accredited auditing company, audit our operations and processes. It’s external confirmation that the services you receive meet or exceed quality, privacy, and efficiency standards.
“We assess our internal processes and ensure that they meet our clients’ expectations, as well as align with government regulations, contracts with our clients, and other legal requirements.”
The International Organization for Standardization (ISO) is a non-governmental organization that provides universal quality, safety, and efficiency standards for products, services, and systems worldwide. Earning an ISO accreditation is more than just following guidelines; there’s an in-depth process involved to be worthy of receiving one.
LEP patients tend to rate hospitals worse than English-speaking patients. Adverse experiences during treatment may contribute to LEP patients’ poor evaluations. Quality language services can help your staff provide better patient understanding, cultural competence, and increased patient satisfaction.
“My team has worked hard over the years to build a large pool of reliable, experienced, and qualified translators for over 400 languages.”

– Xavier, Information Security GRC Program Manager

11 years of service
Want more information regarding how language services can affect your CMS Star Ratings? Read our detailed analysis here.
Click on each ISO to learn more:
To receive this ISO, CyraCom developed a quality management system that meets customer and regulatory requirements, enhances customer satisfaction, and mitigates risks. CyraCom was the first major phone interpretation provider to earn the ISO 9001 certification.
CyraCom proved via a third-party audit that we preserve information privacy and security through a risk management process. CyraCom was the first US-based language services provider to obtain a 27001 certification.
CyraCom developed a quality assurance process for providing accurate written translations to our clients in any industry, and a third party reviewed and certified this process.
To earn this certification, CyraCom developed a quality management system that meets customer and regulatory requirements to translate any materials throughout the medical device process, from development to distribution.
CyraCom follows the ISO standards for quality professional interpreting services and built these guidelines into our extensive training course for employee interpreters.
Learn more about our ISOs here: ISO Accreditations – What are they and why are they important?
Want more information regarding how language services can affect your CMS Star Ratings? Read our detailed analysis here.

Keep your patients’ data secure

As your trusted vendor, we follow rigorous data security and HIPAA compliance standards to keep your facility’s data and your patients’ PHI secure. Every year, our interpreters and employees review and acknowledge lessons on:
  • HIPAA
  • Combating Medicare Fraud, Waste, and Abuse
  • Confidentiality and ethics
  • Information security awareness
  • Unfair, Deceptive, or Abusive Acts and Practices (UDAAP)
  • CyraCom’s Clean Desk Policy (including no cell phones or written notes)

Scott

Information Security Manager

8 years of service
Did you know most translation providers email client files to translators? If you don’t want your files on external, potentially unsecured systems, you’ll need a partner who protects confidential data. CyraCom keeps your data secure by translating, editing, and reviewing content within our password-protected Translation Portal.
“Our dedication to privacy and security goes deep, using industry-leading technologies and best practice measures to safeguard against cyber threats.”
For overall data protection, we were awarded an ISO 27001:2013 Certification – Information Security Management in 2019. We were the first US-based language services provider to be awarded this certification, proving that our information security management systems uphold the highest standards.
As your trusted vendor, we follow rigorous data security and HIPAA compliance standards to keep your facility’s data and your patients’ PHI secure. Every year, our interpreters and employees review and acknowledge lessons on:
  • HIPAA
  • Combating Fraud, Waste and Abuse
  • Confidentiality and Ethics
  • Information Security Awareness
  • Unfair, Deceptive, or Abusive Acts and Practices
  • CyraCom’s Clean Desk Policy (including no cell phones or written notes)
“Our dedication to privacy and security goes deep, using industry-leading technologies and best practice measures to safeguard against cyber threats.”

– Scott, Information Security Manager

8 years of service
Did you know most translation providers email client files to translators? If you don’t want your files on external, potentially unsecured systems, you’ll need a partner who protects confidential data. CyraCom keeps your data secure by translating, editing, and reviewing content within our password-protected Translation Portal. For overall data protection, we were awarded an ISO 27001:2013 Certification – Information Security Management in 2019. We were the first US-based language services provider to be awarded this certification, proving that our information security management systems uphold the highest standards.
Wondering about why professional translation is so important? Check out our recent research where we compared the benefits and challenges of machine translation and found that data security is one of the biggest issues with using free translation platforms.

Get the support you need when you need it

One of the most significant benefits of choosing CyraCom is our award-winning client services department. CyraCom’s Account Managers, Client Services Reps, Project Managers, and Implementation Specialists all work together to deliver a positive, seamless language services experience.

Debra

Director of Account Management

14 years of service
CyraCom’s experienced, tenured Account Managers know the ins and outs of the business. Your dedicated AM will develop a close relationship with you, listen to your feedback, and offer a variety of solutions.
“As our clients’ primary point of contact, Account Managers focus on providing outstanding service and support. Your dedicated Account Manager will also work with you to help enhance your language service program, share best practices, and update you on CyraCom’s service offerings.”
CyraCom’s experienced, tenured Account Managers know the ins and outs of the business. Your dedicated AM will develop a close relationship with you, listen to your feedback, and offer a variety of solutions.
“As our clients’ primary point of contact, Account Managers focus on providing outstanding service and support. Your dedicated Account Manager will also work with you to help enhance your language service program, share best practices, and update you on CyraCom’s service offerings.”

– Debra, Director of Account Management

14 years of service

Gabriela

Senior Director of Client Services

14 years of service
Available 24/7/365, CyraCom’s Client Services Representatives (CSRs) help you resolve any challenges while providing exceptional customer service. The CSRs help connect you to language services when a live operator is needed, schedule interpreters, route questions to the correct departments, and respond to requests for help.
“The Client Services team is your first stop for technical support, feedback, and questions. We work hard to answer questions and resolve issues quickly so our clients receive efficient service.”
Available 24/7/365, CyraCom’s Client Services Representatives (CSRs) help you resolve any challenges while providing exceptional customer service. The CSRs help connect you to language services when a live operator is needed, schedule interpreters, route questions to the correct departments, and respond to requests for help.
“The Client Services team is your first stop for technical support, feedback, and questions. We work hard to answer questions and resolve issues quickly so our clients receive efficient service.”

– Gabriela, Senior Director of Client Services

14 years of service

Yoshie

Senior Translation Project Manager

6 years of service
Our Project Managers oversee the entire translation process, from reviewing the submitted documents and providing quotes all the way to the invoice. They help you receive the most accurate translation possible by the agreed deadline.
“CyraCom Project Managers answer questions, keep projects on track, and help our clients receive the most accurate translation possible.”
Our Project Managers oversee the entire translation process, from reviewing the submitted documents and providing quotes all the way to the invoice. They answer questions, keep projects on track, and help you receive the most accurate translation possible by the agreed deadline.
“CyraCom Project Managers oversee the entire translation process. We answer questions, keep projects on track, and help our clients receive the most accurate translation possible.”

– Yoshie, Senior Translation Project Manager

6 years of service

Bob

AVP of Project Management

18 years of service
Some language services arrive in a box, leaving staff to figure out setup, training, and rollout unaided. CyraCom’s Implementation Specialists take on the bulk of the responsibilities so you don’t have to, such as:
  • Scheduling remote or on-site onboarding
  • Consulting with your IT department
  • Providing training and demo sessions for your staff
“Our implementation specialists support our clients’ language access programs with technical support, equipment recommendations, and staff education for accessing our voice and video interpretation services.”
We also provide valuable resources that can be accessed at any time. Watch access videos, download instructions and language lists, and view other helpful content to get you and your staff supporting LEP patients right away.
“Our implementation specialists support our clients’ language access programs with technical support, equipment recommendations, and staff education for accessing our voice and video interpretation services.”

– Bob, AVP of Project Management

18 years of service
Some language services arrive in a box, leaving staff to figure out setup, training, and rollout unaided. CyraCom’s Implementation Specialists take on the bulk of the responsibilities so you don’t have to, such as:
  • Scheduling remote or on-site onboarding
  • Consulting with your IT department
  • Providing training and demo sessions for your staff
We also provide valuable resources that can be accessed at any time. Watch access videos, download instructions and language lists, and view other helpful content to get you and your staff supporting LEP patients right away.

Get more value for your money

Robyn

VP of Account Operations

18 years of service
There is a reason we are the preferred vendor to some of the best hospitals and health systems in the US. CyraCom offers video, telehealth, and phone spoken language interpreters at the same price per minute so you can choose the modality that fits your patients’ needs best. We also have one of the industry’s most competitive per-word translation rates, and we offer translation memory savings.
“My experienced team knows the healthcare industry and what matters to your organization. We’re not just a language services vendor; we’re your partner, and we’re here to help you build out your language access plan to the best it can be.”
There is a reason we are the preferred vendor to some of the best hospitals and health systems in the US. CyraCom offers video, telehealth, and phone spoken language interpreters at the same price per minute so you can choose the modality that fits your patients’ needs best. We also have one of the industry’s most competitive per-word translation rates, and we offer translation memory savings.
“My experienced team knows the healthcare industry and what matters to your organization. We’re not just a language services vendor; we’re your partner, and we’re here to help you build out your language access plan to the best it can be.”

– Robyn, VP of Account Operations

18 years of service
CyraCom also goes the extra mile with free, unlimited support and materials throughout our partnership, including:
  • Access to CyraCom’s award-winning customer service department: a hands-on implementation team, 24/7/365 client services, a dedicated account manager, and a dedicated project manager
  • Customized support materials free of charge that make the service easy to use (access badges, phone stickers, etc.)
  • No equipment purchase requirements (use the equipment you already have)
  • No licenses or device limits for our app, which is free to download
  • Unlimited, free access to our portals, including creating your own detailed reports
  • Resources, which include helpful guides, white papers, and case studies
  • Invitations to Roundtable and Summit events to network and learn from your fellow language access leaders

Featured resources
CyraCom’s Language Access 101 course can help you create a detailed plan to help limited-English proficient patients access your healthcare services.
Sign up for Language Access 101

Writing an RFP? Go here to access our RFP for language services guide and other helpful resources.

RFP resources for language services

Want to improve patient experiences? Learn about creative solutions in our most recent case study.

How UK HealthCare solved check-in confusion

Prepare for your next survey with our Joint Commission Standards for language access analysis.

Joint Commission Standards for language access

Learn how providing language services can positively impact your hospital’s CMS Star Ratings

Improve your CMS Quality Star Rating

Read our easy-to-understand breakdown of HHS’ final ruling on ACA Section 1557 requirements.

Language access for Section 1557

CyraCom’s Language Access 101 course can help you create a detailed plan to help LEP patients access your healthcare services.

Sign up for Language Access 101

Writing an RFP? Go here to access our RFP for language services guide and other helpful resources.

RFP resources for language services

Want to improve patient experiences? Learn about creative solutions in our most recent case study.

How UK HealthCare solved check-in confusion

Prepare for your next survey with our Joint Commission Standards for language access analysis.

Joint Commission Standards for language access

Learn how providing language services can positively impact your hospital’s CMS Star Ratings

Improve your CMS Quality Star Rating

Read our easy-to-understand breakdown of HHS’ final ruling on ACA Section 1557 requirements.

Language access for Section 1557

Business

We have over 5,000 clients – here is what just a few of them have to say:
Quote-Marks

“Excellent service. Thank you for helping us to help our members.”

– Humana

Quote-Marks
“My interpreter was beyond patient during our call. I had a customer who was very upset and did not understand our verification processes. The interpreter helped calm the customer down and relay both messages even when the customer wasn’t pausing to allow him to interpret. Thank you for keeping the conversation calm and helping my customer.”

– Capital One

Quote-Marks

“I gave CyraCom an extremely tight translation deadline and the team met it. I was happy with the quality of the final product and the communication from my project manager. Everything was top-notch on this last-minute request.”

– KeyBank

Quote-Marks

“Outstanding customer service. My interpreter was very patient and professional with the customer, who was older and hard of hearing. She was gentle and kept the member informed every step of the way. She was also very attentive so I didn’t have to repeat myself, making my job easier.”

– Anthem

“Excellent service. Thank you for helping us to help our members.”
– Humana
– Humana
“My interpreter was beyond patient during our call. I had a customer who was very upset and did not understand our verification processes. The interpreter helped calm the customer down and relay both messages even when the customer wasn’t pausing to allow him to interpret. Thank you for keeping the conversation calm and helping my customer.”
– Capital One
– Capital One
“I gave CyraCom an extremely tight translation deadline and the team met it. I was happy with the quality of the final product and the communication from my project manager. Everything was top-notch on this last-minute request.”
– KeyBank
– KeyBank
“Outstanding customer service. My interpreter was very patient and professional with the customer, who was older and hard of hearing. She was gentle and kept the member informed every step of the way. She was also very attentive so I didn’t have to repeat myself, making my job easier.”
– Anthem
– Anthem
Previous
Next

How can we help your organization improve customer satisfaction and efficiency?

Sign up for a free consultation

Why partner with CyraCom?

  • Leading the industry for nearly 30 years
  • Over a quarter-billion minutes interpreted every year
  • 99% on-time delivery rate for all T&L projects
  • Always ready to take your call 24/7/365
  • 99.985% client call satisfaction rate
  • Over 80% of top health systems choose CyraCom

Increase customer satisfaction

Communication in multiple languages helps you reach and serve the non-English-speaking community, boosting your ability to provide great customer service.
Check out stats and tips about using language services to support your business KPIs here.
This increased customer satisfaction only works if you work with a quality language service vendor that gets your message across accurately, securely, and quickly. That’s why we have Orion Registrar Inc., an ANAB-accredited auditing company, audit our operations and processes. It’s external confirmation that the services you receive meet or exceed quality, privacy, and efficiency standards.

Xavier

Information Security
GRC Program Manager

11 years of service
“We assess our internal processes and ensure that they meet our clients’ expectations, as well as align with government regulations, contracts with our clients, and other legal requirements.”
The International Organization for Standardization (ISO) is a non-governmental organization that provides universal quality, safety, and efficiency standards for products, services, and systems worldwide. Earning an ISO accreditation is more than just following guidelines; there’s an in-depth process involved to be worthy of receiving one.
Communication in multiple languages helps you reach and serve the non-English-speaking community, boosting your ability to provide great customer service.
Check out stats and tips about using language services to support your business KPIs here.
This increased customer satisfaction only works if you work with a quality language service vendor that gets your message across accurately, securely, and quickly. That’s why we have Orion Registrar Inc., an ANAB-accredited auditing company, audit our operations and processes. It’s external confirmation that the services you receive meet or exceed quality, privacy, and efficiency standards.
“We assess our internal processes and ensure that they meet our clients’ expectations, as well as align with government regulations, contracts with our clients, and other legal requirements.”

– Xavier, Information Security GRC Program Manager

11 years of service

Click on each ISO to learn more:

To receive this ISO, CyraCom developed a quality management system that meets customer and regulatory requirements, enhances customer satisfaction, and mitigates risks. CyraCom was the first major phone interpretation provider to earn the ISO 9001 certification.
CyraCom proved via a third-party audit that we preserve information privacy and security through a risk management process. CyraCom was the first US-based language services provider to obtain a 27001 certification.
CyraCom developed a quality assurance process for providing accurate written translations to our clients in any industry, and a third party reviewed and certified this process.
To earn this certification, CyraCom developed a quality management system that meets customer and regulatory requirements to translate any materials throughout the medical device process, from development to distribution.
CyraCom follows the ISO standards for quality professional interpreting services and built these guidelines into our extensive training course for employee interpreters.
Learn more about our ISOs here: ISOs – What are they and why are they important?

Keep your customers’ data secure

As your trusted vendor, we follow rigorous data security and PCI compliance standards to keep you and your customers’ data secure. Every year, our interpreters and employees review and acknowledge lessons on:
  • Confidentiality and Ethics
  • Information Security Awareness
  • Combating Fraud, Waste and Abuse
  • Unfair, Deceptive, or Abusive Acts and Practices (UDAAP)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • CyraCom’s Clean Desk Policy (including no cell phones or handwritten notes)

Scott

Information Security Manager

8 years of service
“Our dedication to privacy and security goes deep, using industry-leading technologies and best practice measures to safeguard against cyber threats.”
Did you know most translation providers email client files to translators? If you don’t want your files on external, potentially unsecured systems, you’ll need a partner who protects confidential data. CyraCom keeps your data secure by translating, editing, and reviewing content within our password-protected Translation Portal. For overall data protection, we were awarded an ISO 27001:2013 Certification – Information Security Management in 2019. We were the first US-based language services provider to be awarded this certification, proving that our information security management systems uphold the highest standards.
As your trusted vendor, we follow rigorous data security and PCI compliance standards to keep you and your customers’ data secure. Every year, our interpreters and employees review and acknowledge lessons on:
  • Confidentiality and Ethics
  • Information Security Awareness
  • Combating Fraud, Waste and Abuse
  • Unfair, Deceptive, or Abusive Acts and Practices (UDAAP)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • CyraCom’s Clean Desk Policy (including no cell phones or handwritten notes)
“Our dedication to privacy and security goes deep, using industry-leading technologies and best practice measures to safeguard against cyber threats.”

– Scott, Information Security Manager

8 years of service
Did you know most translation providers email client files to translators? If you don’t want your files on external, potentially unsecured systems, you’ll need a partner who protects confidential data. CyraCom keeps your data secure by translating, editing, and reviewing content within our password-protected Translation Portal. For overall data protection, we were awarded an ISO 27001:2013 Certification – Information Security Management in 2019. We were the first US-based language services provider to be awarded this certification, proving that our information security management systems uphold the highest standards.

Improve operational efficiencies

Jesus

Learning and Development Manager

15 years of service
Unclear communication can automatically reduce your employees’ ability to offer support and resolve customers’ issues. Implementing language services with interpreters trained to handle calls for a variety of industries can help you improve first-call resolution (FCR), average handling time (AHT), and customer satisfaction scores (CSAT).
“Our learning and development team constantly reviews protocols, researches helpful content, and creates training resources to help our interpreters have the most up-to-date information.”
Unclear communication can automatically reduce your employees’ ability to offer support and resolve customers’ issues. Implementing language services with interpreters trained to handle calls for a variety of industries can help you improve first-call resolution (FCR), average handling time (AHT), and customer satisfaction scores (CSAT).
“Our learning and development team constantly reviews protocols, researches helpful content, and creates training resources to help our interpreters have the most up-to-date information.”

-Jesus, Learning and Development Manager

15 years of service

Deya

Senior Training Manager

13 years of service
Quality Interpreters During our extensive interpreter training course, experienced trainers teach our employee interpreters the national standards of professional interpreting competencies and best practices, such as:
  • Interpreter roles
  • Ethics, including HIPAA compliance
  • Session management
  • How to handle a variety of call scenarios
  • Various industry terminology and common calls
  • Customer service techniques
“We work closely with vetted bilingual employees throughout their training to become professional interpreters. Our experienced trainers have honed their teaching techniques and stay current on interpreter best practices and other training material updates.”
Quality Interpreters During our extensive interpreter training course, experienced trainers teach our employee interpreters the national standards of professional interpreting competencies and best practices, such as:
  • Interpreter roles
  • Ethics
  • Session management
  • How to handle a variety of call scenarios
  • Various industry terminology and common calls
  • Customer service techniques
“We work closely with vetted bilingual employees throughout their training to become professional interpreters. Our experienced trainers have honed their teaching techniques and stay current on interpreter best practices and other training material updates.”

-Deya, Senior Training Manager

13 years of service

Quality Translators

Our qualified translators are evaluated by trusted linguists and undergo regular monitoring for quality. We require translators:

  • Be native speakers of target language with translation experience and/or a recognized graduate qualification
  • Hold subject matter expertise
  • Pass linguistic evaluation assessment based on the Localization Industry Standards Association (LISA) scoring formula

Get the support you need when you need it

One of the most significant benefits of choosing CyraCom is our award-winning client services department. CyraCom’s Account Managers, Client Services Reps, Project Managers, and Implementation Specialists all work together to deliver a positive, seamless language services experience.

Steven

Director of Enterprise Accounts

23 years of service
CyraCom’s experienced, tenured Account Managers know language services inside and out. Your dedicated AM will develop a close relationship with you, listen to your feedback, and offer a variety of solutions.
“Each client has a dedicated AM they can contact for help or to learn about the latest language services strategies. I like working with clients directly and developing that relationship.”
CyraCom’s experienced, tenured Account Managers know language services inside and out. Your dedicated AM will develop a close relationship with you, listen to your feedback, and offer a variety of solutions.
“Each client has a dedicated AM they can contact for help or to learn about the latest language services strategies. I like working with clients directly and developing that relationship.”

– Steven, Director of Enterprise Accounts

23 years of service

Gabriela

Senior Director of Client Services

14 years of service
Available 24/7/365, CyraCom’s Client Services Representatives (CSRs) help you resolve any challenges while providing exceptional customer service. The CSRs help connect you to language services when a live operator is needed, schedule interpreters, route questions to the correct departments, and respond to requests for help.
“The Client Services team is your first stop for technical support, feedback, and questions. We work hard to answer questions and resolve issues quickly so our clients receive efficient service.”
Available 24/7/365, CyraCom’s Client Services Representatives (CSRs) help you resolve any challenges while providing exceptional customer service. The CSRs help connect you to language services when a live operator is needed, schedule interpreters, route questions to the correct departments, and respond to requests for help.
“The Client Services team is your first stop for technical support, feedback, and questions. We work hard to answer questions and resolve issues quickly so our clients receive efficient service.”

– Gabriela, Senior Director of Client Services

14 years of service

Yoshie

Senior Translation Project Manager

6 years of service
Our Project Managers oversee the entire translation process, from reviewing the submitted documents and providing quotes all the way to the invoice. They help you receive the most accurate translation possible by the agreed deadline.
“CyraCom Project Managers answer questions, keep projects on track, and help our clients receive the most accurate translation possible.”
Our Project Managers oversee the entire translation process, from reviewing the submitted documents and providing quotes all the way to the invoice. They help you receive the most accurate translation possible by the agreed deadline.
“CyraCom Project Managers answer questions, keep projects on track, and help our clients receive the most accurate translation possible.”

– Yoshie, Senior Translation Project Manager

6 years of service

Bob

AVP of Project Management

18 years of service
Some language services arrive in a box, leaving staff to figure out setup, training, and rollout unaided. CyraCom’s Implementation Specialists take on the bulk of the responsibilities so you don’t have to, such as:
  • Scheduling remote or on-site onboarding
  • Consulting with your IT department
  • Providing training and demo sessions for your staff
“Our implementation specialists support our clients’ language access programs with technical support, equipment recommendations, and staff education for accessing our voice and video interpretation services.”
Some language services arrive in a box, leaving staff to figure out setup, training, and rollout unaided. CyraCom’s Implementation Specialists take on the bulk of the responsibilities so you don’t have to, such as:
  • Scheduling remote or on-site onboarding
  • Consulting with your IT department
  • Providing training and demo sessions for your staff
“Our implementation specialists support our clients’ language access programs with technical support, equipment recommendations, and staff education for accessing our voice and video interpretation services.”

– Bob, AVP of Project Management

18 years of service

We also provide valuable resources that can be accessed at any time. Watch access videos, download instructions and language lists, and view other helpful content to get you and your staff supporting LEP patients right away.

Get more value for your money

Stephen

VP of Enterprise Accounts

There is a reason we are the preferred vendor to some of the top businesses in the US. CyraCom offers video, teleconference, and phone spoken-language interpreters at the same price per minute so you can choose the modality that fits your needs best. We also have one of the industry’s most competitive per-word translation rates, and we offer Translation Memory savings.
“CyraCom helps companies reach their potential by bridging the language gap between them and their customers. We support their success with superior service, personalized attention from account management, and innovative solutions at the forefront of technology.”
There is a reason we are the preferred vendor to some of the top businesses in the US. CyraCom offers video, teleconference, and phone spoken-language interpreters at the same price per minute so you can choose the modality that fits your needs best. We also have one of the industry’s most competitive per-word translation rates, and we offer Translation Memory savings.
“CyraCom helps companies reach their potential by bridging the language gap between them and their customers. We support their success with superior service, personalized attention from account management, and innovative solutions at the forefront of technology.”

– Stephen, VP of Enterprise Accounts

CyraCom also goes the extra mile with free, unlimited support and materials throughout our partnership, including:

  • Access to CyraCom’s award-winning customer service department: a hands-on implementation team, 24/7/365 client services, a dedicated account manager, and a dedicated project manager
  • Customized support materials free of charge that make the service easy to use (access instructions, phone stickers, etc.)
  • No equipment purchase requirements (use the equipment you already have)
  • No licenses or device limits for our app, which is free to download
  • Unlimited, free access to our portals, including creating your own detailed reports
  • Resources, which include helpful guides, white papers, and case studies

Featured resources

Check out our detailed breakdown of language service solutions that businesses can use to provide better customer service.

How to Communicate with your LEP Customers

Learn the practices and features of the remote interpretation industry and understand what to look for and what to avoid.

Remote Interpretation Industry Standards

Read more about how the translation and localization industry works and about its standard offerings.

Translation and Localization Industry Standards

Read the latest MT developments to see how technology compares to human translation.

Can Machine Translation Replace Human Translators

Writing an RFP? Go here to access our RFP for language services guide and other helpful resources.

RFP resources for language services

CyraCom’s T&L 101 course helps you create a detailed plan to provide limited-English proficient customers information about your services and products.

Sign up for T&L 101

Check out our detailed breakdown of language service solutions that businesses can use to provide better customer service.

How to communicate with your LEP customers

Learn the practices and features of the remote interpretation industry and understand what to look for and what to avoid.

Remote Interpretation Industry Standards whitepaper

Read more about how the translation and localization industry works and about its standard offerings.

Translation and Localization Industry Standards whitepaper

Read the latest MT developments to see how technology compares to professional human translation.

Can Machine Translation Replace Human Translators?

Writing an RFP? Go here to access our RFP for language services guide and other helpful resources.

RFP resources for language services

CyraCom’s Translation & Localization 101 course helps you create a detailed plan to provide LEP customers information about your services and products.

Sign up for CyraCom's T&L 101 email course

Public Safety and 9-1-1

We have over 5,000 clients – here is what just a few of them have to say:
Quote-Marks

“Not only did the interpreter help me in dispatch, but also stayed on the phone to assist the paramedics and patient. She even got the family’s information so we could notify them. She was very patient, had good control of the call, and gathered all the information we were looking for.”

– California Governor’s Office of Emergency Services

Quote-Marks

“We had an irritated caller who didn’t want to answer questions. The interpreter kept pushing for clarification while being polite and professional, helping me get the job done. She was phenomenal,  and I wanted to say thank you to all interpreters who help us save lives.”

– Montgomery County 911

Quote-Marks

“The caller was rambling and incoherent – I couldn’t quite understand what she was saying even though I understand some Spanish. Despite the caller’s constant interruptions and confusion, the interpreter remained professional and focused. She even interpreted both ways while the caller and I spoke over each other. It was a breath of fresh air.”

– Orange County 911

Quote-Marks

“We noticed after we switched that the interpreters seemed to have better interpretation accuracy, and they seemed to understand our questions better without us needing to repeat a lot. This has made it quicker for our call takers to get to the source of the problem faster and get help right to where they need us to be.”

– Sarpy 9-1-1

“Not only did the interpreter help me in dispatch, but also stayed on the phone to assist the paramedics and patient. She even got the family’s information so we could notify them. She was very patient, had good control of the call, and gathered all the information we were looking for.”
– California Governor’s Office of Emergency Services
– California Governor’s Office of Emergency Services
“We had an irritated caller who didn’t want to answer questions. The interpreter kept pushing for clarification while being polite and professional, helping me get the job done. She was phenomenal, and I wanted to say thank you to all interpreters who help us save lives.”
– Montgomery County 911
– Montgomery County 911
“The caller was rambling and incoherent - I couldn’t quite understand what she was saying even though I understand some Spanish. Despite the caller’s constant interruptions and confusion, the interpreter remained professional and focused. She even interpreted both ways while the caller and I spoke over each other. It was a breath of fresh air.”
– Orange County 911
– Orange County 911
“We noticed after we switched that the interpreters seemed to have better interpretation accuracy, and they seemed to understand our questions better without us needing to repeat a lot. This has made it quicker for our call takers to get to the source of the problem faster and get help right to where they need us to be.”
– Sarpy 9-1-1
– Sarpy 9-1-1
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How can we help your organization improve emergency call efficiency?

Sign up for a free consultation

Why partner with CyraCom?

  • Leading the industry for nearly 30 years
  • Over a quarter-billion minutes interpreted every year
  • 99% on-time delivery rate for all T&L projects
  • Always ready to take your call 24/7/365
  • 99.985% client call satisfaction rate
  • Over 80% of top health systems choose CyraCom

Increase call-taker confidence and competency

Emergency calls from PSAPs are automatically authenticated and immediately enter CyraCom’s top priority queue to ensure they’re answered as fast as possible. Once connected, your interpreter will be ready to quickly gather the information you need.

Quality language services provide linguistical and cultural competence to help your call takers and other employees quickly gather information. CyraCom’s qualified employee interpreters are trained to stay calm and adapt their tone and speed to mirror your staff’s sense of urgency.

Support your call takers and first responders CyraCom’s remote interpretation services help your team understand and assist callers who speak other languages, giving them the confidence and tools they need to successfully help LEP community members. Our trained interpreters regularly work with 9-1-1 call takers, police, firefighters, and others who assist the public during emergencies. But you shouldn’t just take our—or any company’s—word that we provide quality services. That’s why we have Orion Registrar Inc., an ANAB-accredited auditing company, audit our operations and processes. It’s external confirmation that the services you receive meet or exceed quality, privacy, and efficiency standards.

Xavier

Information Security
GRC Program Manager

11 years of service
“We assess our internal processes and ensure that they meet our clients’ expectations, as well as align with government regulations, contracts with our clients, and other legal requirements.”
The International Organization for Standardization (ISO) is a non-governmental organization that provides universal quality, safety, and efficiency standards for products, services, and systems worldwide. Earning an ISO accreditation is more than just following guidelines; there’s an in-depth process involved to be worthy of receiving one.
Support your call takers and first responders CyraCom’s remote interpretation services help your team understand and assist callers who speak other languages, giving them the confidence and tools they need to successfully help LEP community members. Our trained interpreters regularly work with 9-1-1 call takers, police, firefighters, and others who assist the public during emergencies. But you shouldn’t just take our—or any company’s—word that we provide quality services. That’s why we have Orion Registrar Inc., an ANAB-accredited auditing company, audit our operations and processes. It’s external confirmation that the services you receive meet or exceed quality, privacy, and efficiency standards.
“We assess our internal processes and ensure that they meet our clients’ expectations, as well as align with government regulations, contracts with our clients, and other legal requirements.”

– Xavier, Information Security GRC Program Manager

11 years of service

Click on each ISO to learn more:

To receive this ISO, CyraCom developed a quality management system that meets customer and regulatory requirements, enhances customer satisfaction, and mitigates risks. CyraCom was the first major phone interpretation provider to earn the ISO 9001 certification.
CyraCom proved via a third-party audit that we preserve information privacy and security through a risk management process. CyraCom was the first US-based language services provider to obtain a 27001 certification.
CyraCom developed a quality assurance process for providing accurate written translations to our clients in any industry, and a third party reviewed and certified this process.
To earn this certification, CyraCom developed a quality management system that meets customer and regulatory requirements to translate any materials throughout the medical device process, from development to distribution.
CyraCom follows the ISO standards for quality professional interpreting services and built these guidelines into our extensive training course for employee interpreters.
Learn more about our ISOs here: ISOs – What are they and why are they important?

Keep your callers’ data secure

As your trusted vendor, we follow rigorous data security and PCI compliance standards to keep you and your callers’ data secure. Every year, our interpreters and employees review and acknowledge lessons on:
  • Confidentiality and Ethics
  • Information Security Awareness
  • Unfair, Deceptive, or Abusive Acts and Practices (UDAAP)
  • HIPAA
  • Combating Fraud, Waste and Abuse
  • CyraCom’s Clean Desk Policy (including no cell phones or written notes)

Scott

Information Security Manager

8 years of service
“Our dedication to privacy and security goes deep, using industry-leading technologies and best practice measures to safeguard against cyber threats.”
For overall data protection, we were awarded an ISO 27001:2013 Certification – Information Security Management in 2019. We were the first US-based language services provider to be awarded this certification, proving that our information security management systems uphold the highest standards.
As your trusted vendor, we follow rigorous data security and PCI compliance standards to keep you and your callers’ data secure. Every year, our interpreters and employees review and acknowledge lessons on:
  • Confidentiality and Ethics
  • Information Security Awareness
  • Unfair, Deceptive, or Abusive Acts and Practices
  • HIPAA
  • Combating Fraud, Waste and Abuse
  • CyraCom’s Clean Desk Policy (including no cell phones or written notes)
“Our dedication to privacy and security goes deep, using industry-leading technologies and best practice measures to safeguard against cyber threats.”

– Scott, Information Security Manager

8 years of service
For overall data protection, we were awarded an ISO 27001:2013 Certification – Information Security Management in 2019. We were the first US-based language services provider to be awarded this certification, proving that our information security management systems uphold the highest standards.

Improve operational efficiencies

Jesus

Learning and Development Manager

15 years of service
Feel confident that your public safety organization is retrieving the most accurate information quickly by using qualified and vetted linguists.
“Our learning and development team constantly reviews protocols, researches helpful content, and creates training resources to help our interpreters have the most up-to-date information.”
Feel confident that your public safety organization is retrieving the most accurate information quickly by using qualified and vetted human linguists.
“Our learning and development team constantly reviews protocols, researches helpful content, and creates training resources to help our interpreters have the most up-to-date information.”

-Jesus, Learning and Development Manager

15 years of service

Deya

Senior Training Manager

13 years of service
Quality Interpreters During our extensive interpreter training course, experienced trainers teach our employee interpreters the national standards of professional interpreting competencies and best practices, such as:
  • Interpreter roles
  • Ethics, including HIPAA compliance
  • Session management and 9-1-1 best practices
  • How to handle a variety of call scenarios, including callers with impaired mental states, domestic violence and other violent crimes, and speaking with children
  • Various emergency terminology and common calls
  • Medical emergencies and ambulatory situations
“We work closely with vetted bilingual employees throughout their training to become professional interpreters. Our experienced trainers have honed their teaching techniques and stay current on interpreter best practices and other training material updates.”
Quality Interpreters During our extensive interpreter training course, experienced trainers teach our employee interpreters the national standards of professional interpreting competencies and best practices, such as:
  • Interpreter roles
  • Ethics
  • Session management and 9-1-1 best practices
  • How to handle a variety of call scenarios, including callers with impaired mental states, domestic violence and other violent crimes, and speaking with children
  • Various emergency terminology and common calls
  • Medical emergencies and ambulatory situations
“We work closely with vetted bilingual employees throughout their training to become professional interpreters. Our experienced trainers have honed their teaching techniques and stay current on interpreter best practices and other training material updates.”

-Deya, Senior Training Manager

13 years of service

Get the support you need when you need it

Bill

Senior Strategic Account Manager

11 years of service
One of the most significant benefits of choosing CyraCom is our award-winning client services department. CyraCom’s Account Managers, Client Services Reps, and Implementation Specialists all work together to deliver a positive, seamless language services experience. CyraCom’s experienced, tenured Account Managers know the ins and outs of the business. Your dedicated AM will develop a close relationship with you, listen to your feedback, and offer a variety of solutions.
“Years of experience working with PSAPs and 9-1-1 communication centers have helped us know how to assist with their unique and diverse emergency communication needs.”
One of the most significant benefits of choosing CyraCom is our award-winning client services department. CyraCom’s Account Managers, Client Services Reps, and Implementation Specialists all work together to deliver a positive, seamless language services experience. CyraCom’s experienced, tenured Account Managers know the ins and outs of the business. Your dedicated AM will develop a close relationship with you, listen to your feedback, and offer a variety of solutions.
“Years of experience working with PSAPs and 9-1-1 communication centers have helped us know how to assist with their unique and diverse emergency communication needs.”

– Bill, Senior Strategic Account Manager

11 years of service

Gabriela

Senior Director of Client Services

14 years of service
Available 24/7/365, CyraCom’s Client Services Representatives (CSRs) help you resolve any challenges while providing exceptional customer service. The CSRs help connect you to language services when a live operator is needed, schedule interpreters, route questions to the correct departments, and respond to requests for help.
“The Client Services team is your first stop for technical support, feedback, and questions. We work hard to answer questions and resolve issues quickly so our clients receive efficient service.”
Available 24/7/365, CyraCom’s Client Services Representatives (CSRs) help you resolve any challenges while providing exceptional customer service. The CSRs help connect you to language services when a live operator is needed, schedule interpreters, route questions to the correct departments, and respond to requests for help.
“The Client Services team is your first stop for technical support, feedback, and questions. We work hard to answer questions and resolve issues quickly so our clients receive efficient service.”

– Gabriela, Senior Director of Client Services

14 years of service

Bob

AVP of Project Management

18 years of service
Some language services arrive in a box, leaving staff to figure out setup, training, and rollout unaided. CyraCom’s Implementation Specialists take on the bulk of the responsibilities so you don’t have to, such as:
  • Scheduling remote or on-site onboarding
  • Consulting with your IT department
  • Providing training and demo sessions for your staff
“Our implementation specialists support our clients’ language access programs with technical support, equipment recommendations, and staff education for accessing our voice and video interpretation services.”
Some language services arrive in a box, leaving staff to figure out setup, training, and rollout unaided. CyraCom’s Implementation Specialists take on the bulk of the responsibilities so you don’t have to, such as:
  • Scheduling remote or on-site onboarding
  • Consulting with your IT department
  • Providing training and demo sessions for your staff
“Our implementation specialists support our clients’ language access programs with technical support, equipment recommendations, and staff education for accessing our voice and video interpretation services.”

– Bob, AVP of Project Management

18 years of service

We also provide valuable resources that can be accessed at any time. Watch access videos, download instructions and language lists, and view other helpful content to get you and your staff supporting LEP individuals right away.

Get more value for your money

There is a reason we are the preferred vendor to some of the top PSAPs in the US. CyraCom goes the extra mile with free, unlimited support and materials throughout our partnership, including:
  • Access to CyraCom’s award-winning customer service department: a hands-on implementation team, 24/7/365 client services, and a dedicated account manager
  • Customized support materials free of charge that make the service easy to use (access instructions, phone stickers, etc.)
  • No equipment purchase requirements (use the equipment you already have)
  • No licenses or device limits for our app, which is free to download
  • Unlimited, free access to our portals, including creating your own detailed reports
  • Resources, which include helpful guides, white papers, and case studies

Stephen

VP of Enterprise Accounts

“CyraCom helps companies reach their potential by bridging the language gap. We support their success with superior service, personalized attention from account management, and innovative solutions at the forefront of technology.”
There is a reason we are the preferred vendor to some of the top PSAPs in the US.  CyraCom goes the extra mile with free, unlimited support and materials throughout our partnership, including:
  • Access to CyraCom’s award-winning customer service department: a hands-on implementation team, 24/7/365 client services, and a dedicated account manager
  • Customized support materials free of charge that make the service easy to use (access instructions, phone stickers, etc.)
  • No equipment purchase requirements (use the equipment you already have)
  • No licenses or device limits for our app, which is free to download
  • Unlimited, free access to our portals, including creating your own detailed reports
  • Resources, which include helpful guides, white papers, and case studies
“CyraCom helps companies reach their potential by bridging the language gap. We support their success with superior service, personalized attention from account management, and innovative solutions at the forefront of technology.”

– Stephen, VP of Enterprise Accounts

Featured resources

Read how Sarpy County’s emergency services improved ASA with CyraCom’s customized implementation. 

Read the Sarpy County case study

CyraCom’s Language Access 101 course can help you create a detailed plan to help LEP callers access your services.

Sign up for Language Access 101

Writing an RFP? Go here to access our RFP for language services guide and other helpful resources.

RFP resources for language services

CyraCom’s T&L 101 course helps you create a detailed plan to provide LEP clients with information about public safety services.

T&L 101 email subscription course

Check out our additional resources for more carefully researched information about providing quality language services.

Check out our additional resources here

Read how this PSAP improved its ASA with CyraCom.

Sarpy Case Study

CyraCom’s Language Access 101 course can help you create a detailed plan to help limited-English proficient patients access your healthcare services.

Sign up for Language Access 101

Writing an RFP? Go here to access our RFP for language services guide and other helpful resources.

RFP resources for language services

T&L 101 course

T&L 101 course

Check out our additional resources here

Check out our additional resources here

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Request info and pricing

About CyraCom

In business for over 25 years, CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide.

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