Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Prices for access to generative AI models and features could tank in 2025 amid cheaper foundational models, open source advances and vendors becoming realistic about what customers will actually pay. Welcome to the only thing in your life that'll be deflationary--generative AI.
OpenAI launched Operator, an AI agent that can use go to the web and perform tasks such as booking vacations, shopping for groceries and making restaurant reservations.
Hostaway CEO Marcus Rader said the best way to serve an industry with software is to come to it completely as a novice.
Cognizant said that consumers that embrace artificial intelligence are likely to drive $4.4 trillion in AI-influenced consumer spending in the US by 2030.
Delta Air Lines has migrated most of its technology infrastructure to the cloud and is starting to leverage generative AI (GenAI) for personalized pricing, digital concierge services, and optimizing the customer experience.
While, Trump, China, and the global economy take centerstage at this year’s World Economic Forum, AI will be the main topic du jour. Senior executives and policy wonks seek to understand how AI will transform businesses, societies, and economies. The AI Age truly is the 4th Industrial Revolution, not the other stuff that was peddled as conference fodder over the past five years in Davos.
ServiceNow said it will acquire Cuein, a startup that analyzes AI and human chat interactions. The company said the deal will accelerate its roadmap for ServiceNow AI Agents.
Infosys CEO Salil Parekh said his company is seeing "good traction" with enterprises moving to SAP S/4HANA as well as the use of generative AI as enterprises look for efficiencies.
