research-article

A model for gathering and sharing knowledge in maintenance work

Authors:

Susanna Aromaa,

Antti Väätänen,

Tomi HeimonenAuthors Info & Claims

ECCE '15: Proceedings of the European Conference on Cognitive Ergonomics 2015

Article No.: 28, Pages 1 - 8

https://doi.org/10.1145/2788412.2788442

Published: 01 July 2015 Publication History

Abstract

Industrial maintenance is a complex and knowledge-intensive field. Therefore, maintenance technicians need to have easy access to versatile and situationally relevant knowledge. The aim of this paper is to increase the understanding of maintenance technicians' interactions and knowledge sharing with colleagues and technology during maintenance work. Three industrial maintenance cases were studied using interviews and observation. As a result, a model for knowledge sharing in maintenance work was developed. Based on the model, it is easier to tackle challenges in knowledge gathering and sharing. In addition, it supports the research and development of technologies that contribute to knowledge sharing in the future.

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Cited By

Ohlig SBreitkreuz DAliyu AMishra RStegelmeyer D(2024)Towards a taxonomy of design options for augmented reality-based remote service business modelsEngineering Management in Production and Services10.2478/emj-2024-001816:2(128-147)Online publication date: 18-Jul-2024
https://doi.org/10.2478/emj-2024-0018
Roham HGomes J(2024)Knowledge management and knowledge sharing in maintenance department of high-tech industriesJournal of Quality in Maintenance Engineering10.1108/JQME-11-2023-011030:4(605-623)Online publication date: 23-Oct-2024
https://doi.org/10.1108/JQME-11-2023-0110
Alessa FAlhaag MAl-harkan IRamadan MAlqahtani F(2023)A Neurophysiological Evaluation of Cognitive Load during Augmented Reality Interactions in Various Industrial Maintenance and Assembly TasksSensors10.3390/s2318769823:18(7698)Online publication date: 6-Sep-2023
https://doi.org/10.3390/s23187698
Show More Cited By

Index Terms

A model for gathering and sharing knowledge in maintenance work
1. Computing methodologies
  1. Modeling and simulation
    1. Model development and analysis
      1. Model verification and validation
2. Human-centered computing
  1. Accessibility
  2. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image ACM Other conferences

ECCE '15: Proceedings of the European Conference on Cognitive Ergonomics 2015

July 2015

185 pages

ISBN:9781450336123

DOI:10.1145/2788412

General Chairs:
Anke Dittmar
University of Rostock, Germany
,
Marcin Sikorski
PJAIT, Warsaw and Gdansk University of Technology, Gdansk, Poland
,
Program Chairs:
Tjerk de Greef
Delft University of Technology, The Netherlands
,
Krzysztof Marasek
PJAIT, Warsaw, Poland

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

In-Cooperation

EACE: European Association for Cognitive Ergonomics
ACM: Association for Computing Machinery
IDF: The Interaction Design Foundation

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 July 2015

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ECCE '15

ECCE '15: European Conference on Cognitive Ergonomics 2015

July 1 - 3, 2015

Warsaw, Poland

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Overall Acceptance Rate 56 of 91 submissions, 62%

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Cited By

Ohlig SBreitkreuz DAliyu AMishra RStegelmeyer D(2024)Towards a taxonomy of design options for augmented reality-based remote service business modelsEngineering Management in Production and Services10.2478/emj-2024-001816:2(128-147)Online publication date: 18-Jul-2024
https://doi.org/10.2478/emj-2024-0018
Roham HGomes J(2024)Knowledge management and knowledge sharing in maintenance department of high-tech industriesJournal of Quality in Maintenance Engineering10.1108/JQME-11-2023-011030:4(605-623)Online publication date: 23-Oct-2024
https://doi.org/10.1108/JQME-11-2023-0110
Alessa FAlhaag MAl-harkan IRamadan MAlqahtani F(2023)A Neurophysiological Evaluation of Cognitive Load during Augmented Reality Interactions in Various Industrial Maintenance and Assembly TasksSensors10.3390/s2318769823:18(7698)Online publication date: 6-Sep-2023
https://doi.org/10.3390/s23187698
Shen YUeda SFujimoto YSawabe TKanbara MKato H(2023)General Software Platform and Content Description Format for Assembly and Maintenance Task Based on Augmented RealityInformation10.3390/info1402010014:2(100)Online publication date: 6-Feb-2023
https://doi.org/10.3390/info14020100
Martins Pda Silva Lopes ITeixeira HFerreira M(2023)Specification of a Collaborative Platform for Intercompany Maintenance Information Sharing: A Case StudyFlexible Automation and Intelligent Manufacturing: Establishing Bridges for More Sustainable Manufacturing Systems10.1007/978-3-031-38165-2_3(20-27)Online publication date: 25-Aug-2023
https://doi.org/10.1007/978-3-031-38165-2_3
Nassereddine HSchranz CHatoum MUrban H(2022)Mapping the capabilities and benefits of AR construction use-cases: A comprehensive mapOrganization, Technology and Management in Construction: an International Journal10.2478/otmcj-2022-000314:1(2571-2582)Online publication date: 2-Mar-2022
https://doi.org/10.2478/otmcj-2022-0003
Fleiner C(2022)Leveraging Human-Agent Collaboration for Multimodal Task Guidance with Concurrent Authoring CapabilitiesCompanion Proceedings of the 27th International Conference on Intelligent User Interfaces10.1145/3490100.3516477(138-142)Online publication date: 22-Mar-2022
https://dl.acm.org/doi/10.1145/3490100.3516477
Fleiner CRiedel TBeigl MRuoff M(2021)Ensuring a Robust Multimodal Conversational User Interface During Maintenance WorkProceedings of Mensch und Computer 202110.1145/3473856.3473871(79-91)Online publication date: 5-Sep-2021
https://dl.acm.org/doi/10.1145/3473856.3473871
Johannes KTheodorus Voordijk JMarias Adriaanse AAranda-Mena G(2021)Identifying Maturity Dimensions for Smart Maintenance Management of Constructed Assets: A Multiple Case StudyJournal of Construction Engineering and Management10.1061/(ASCE)CO.1943-7862.0002112147:9Online publication date: Sep-2021
https://doi.org/10.1061/(ASCE)CO.1943-7862.0002112
Eisenmann MGroße N(2021)Technology Bundles in Maintenance: Ambivalences Between Virtuality and AssistanceDigital Supply Chains and the Human Factor10.1007/978-3-030-58430-6_4(57-78)Online publication date: 5-Jan-2021
https://doi.org/10.1007/978-3-030-58430-6_4
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