research-article

Uncovering the user experience with critical experience interviews

Authors:

Petri Mannonen,

Hanna Koskinen,

Paula SaviojaAuthors Info & Claims

OzCHI '14: Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design

Pages 452 - 455

https://doi.org/10.1145/2686612.2686684

Published: 02 December 2014 Publication History

Abstract

User experience (UX) design relies on comprehensive understanding about the experiential aspects of users and their tasks. Gathering the understanding is difficult and there is a need for cost-efficient ways to build the UX knowledge. This paper describes a study where the critical decision-making method (CDM) was adapted to user experience research and tried-out in process industry context. CDM is a retrospective interview strategy, which aims to elicit the insights of decision-making of professionals through a walkthrough of non-routine decision-making events. Our adapted version of the CDM, critical experience interview, utilizes the structure and core logic of CDM but focuses on experiential and emotional factors instead of reasoning and decision making ones. The strengths of the critical experience interview lie in the multiple viewpoints and iterative interview strategy. In the study, the critical experience interview was able to produce useful and rich descriptions of work related experiences of the interviewees.

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Cited By

Koskinen HSavioja PMannonen PAikala M(2024)The Process is Under Control! Understanding the Building Blocks of User Experience in Operator WorkProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685394(1-12)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685394
Wang XLee LBermejo Fernandez CHui P(2023)The Dark Side of Augmented Reality: Exploring Manipulative Designs in ARInternational Journal of Human–Computer Interaction10.1080/10447318.2023.218879940:13(3449-3464)Online publication date: 27-Mar-2023
https://doi.org/10.1080/10447318.2023.2188799
Candello HPinhanez CMuller MWessel M(2022)Unveiling Practices of Customer Service Content Curators of Conversational AgentsProceedings of the ACM on Human-Computer Interaction10.1145/35557686:CSCW2(1-33)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555768
Show More Cited By

Index Terms

Uncovering the user experience with critical experience interviews
1. Human-centered computing
  1. Interaction design
    1. Interaction design process and methods
      1. User centered design

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cover image ACM Other conferences

OzCHI '14: Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design

December 2014

689 pages

ISBN:9781450306539

DOI:10.1145/2686612

Conference Chair:
Tuck Leong
University of Technology Sydney

Copyright © 2014 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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U1: U1 PTY LTD
IDHuP: Interaction Design and Human Practice Lab
UTS-HCTDRS: The UTS Human Centred Technology Design Research Strength
CSIRO
QUT
HFESA: Human Factors and Ergonomics Society of Australia Inc.
University of Technology Sydney
IDF: The Interaction Design Foundation
CHISIG: Computer-Human Interaction Special Interest Group, Human Factors & Ergonomics Society of Australia

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 02 December 2014

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OzCHI '14

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U1
IDHuP
UTS-HCTDRS
HFESA
IDF
CHISIG

OzCHI '14: the Future of Design

December 2 - 5, 2014

New South Wales, Sydney, Australia

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OzCHI '14 Paper Acceptance Rate 85 of 176 submissions, 48%;

Overall Acceptance Rate 362 of 729 submissions, 50%

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Cited By

Koskinen HSavioja PMannonen PAikala M(2024)The Process is Under Control! Understanding the Building Blocks of User Experience in Operator WorkProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685394(1-12)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685394
Wang XLee LBermejo Fernandez CHui P(2023)The Dark Side of Augmented Reality: Exploring Manipulative Designs in ARInternational Journal of Human–Computer Interaction10.1080/10447318.2023.218879940:13(3449-3464)Online publication date: 27-Mar-2023
https://doi.org/10.1080/10447318.2023.2188799
Candello HPinhanez CMuller MWessel M(2022)Unveiling Practices of Customer Service Content Curators of Conversational AgentsProceedings of the ACM on Human-Computer Interaction10.1145/35557686:CSCW2(1-33)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555768
Di Geronimo LBraz LFregnan EPalomba FBacchelli ABernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)UI Dark Patterns and Where to Find ThemProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376600(1-14)Online publication date: 21-Apr-2020
https://dl.acm.org/doi/10.1145/3313831.3376600
Litovuo LKarisalmi NAarikka-Stenroos LKaipio J(2019)Comparing Three Methods to Capture Multidimensional Service Experience in Children’s Health Care: Video Diaries, Narratives, and Semistructured InterviewsInternational Journal of Qualitative Methods10.1177/160940691983511218Online publication date: 28-Mar-2019
https://doi.org/10.1177/1609406919835112
Aljohani MBlustein J(2018)A Study Using the In-Depth Interview Approach to Understand Current Practices in the Management of Personal Health Information and Privacy Compliance2018 IEEE International Conference on Healthcare Informatics (ICHI)10.1109/ICHI.2018.00016(75-86)Online publication date: Jun-2018
https://doi.org/10.1109/ICHI.2018.00016
Kymäläinen TKaasinen EHakulinen JHeimonen TMannonen PAikala MPaunonen HRuotsalainen JLehtikunnas L(2017)A creative prototype illustrating the ambient user experience of an intelligent future factoryJournal of Ambient Intelligence and Smart Environments10.3233/AIS-1604179:1(41-57)Online publication date: 16-Jan-2017
https://doi.org/10.3233/AIS-160417

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