research-article

Assessment of success factors of e-government project implementation: challenges for the Kosovo e-government perspective

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Agni DikaAuthors Info & Claims

ICEGOV '12: Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance

Pages 324 - 331

https://doi.org/10.1145/2463728.2463790

Published: 22 October 2012 Publication History

Abstract

Among European countries, Kosovo is ranked low with respect to the provision of on-line e-Government services. The challenges in the introduction of e-Government in Kosovo were largely related to launching simple service delivery and integration of governments back offices. There is still a big disparity between what is being provided and what citizens' requirements for the e-Government services are. This study has conducted a survey regarding the perception of current on-line e-government services among Kosovo citizens. By analyzing the current situation from the view of citizens, this paper analyzes the status, requirements and prerequisites for the implementation of a sustainable e-government portal. The objective of this research is to emphasize the appropriate factors, ranging from information and communication services, application of electronic forms and provision of transaction services, electronic management of documents to the effective administration processes, which could significantly increase the likelihood of success of such e-government projects. Based on the gathered and analyzed data, the paper discusses action recommendations for an acceptable and sustainable portal, which would be utilizable by a majority of citizens in Kosovo.

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Cited By

Hasan M(2015)E-Government Service Research DevelopmentInternational Journal of E-Services and Mobile Applications10.4018/ijesma.20150101027:1(22-49)Online publication date: 1-Jan-2015
https://dl.acm.org/doi/10.4018/ijesma.2015010102
Hasan M(2015)E-Government Service Research DevelopmentPublic Affairs and Administration10.4018/978-1-4666-8358-7.ch025(538-568)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-8358-7.ch025

Index Terms

Assessment of success factors of e-government project implementation: challenges for the Kosovo e-government perspective
1. Applied computing
  1. Computers in other domains
    1. Computing in government
  2. Enterprise computing

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cover image ACM Other conferences

ICEGOV '12: Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance

October 2012

547 pages

ISBN:9781450312004

DOI:10.1145/2463728

Conference Chairs:
David Ferriero
National Archives and Records Administration
,
Theresa Pardo
University at Albany
,
Haiyan Qian
UN Department of Economic and Social Affairs
,
Editors:
J. Ramon Gil-Garcia
Centro de Investigación y Docencia Económicas, Mexico
,
Natalie Helbig
Center for Technology in Government, SUNY, United States
,
Adegboyega Ojo
United Nations University, Macao

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
University at Albany - State University of New York: University at Albany - State University of New York

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 22 October 2012

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ICEGOV '12

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Macao Foundation, Macao SAR Govt
University at Albany - State University of New York

ICEGOV '12: 6th International Conference on Theory and Practice of Electronic Governance

October 22 - 25, 2012

New York, Albany, USA

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ICEGOV '12 Paper Acceptance Rate 23 of 98 submissions, 23%;

Overall Acceptance Rate 350 of 865 submissions, 40%

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Cited By

Hasan M(2015)E-Government Service Research DevelopmentInternational Journal of E-Services and Mobile Applications10.4018/ijesma.20150101027:1(22-49)Online publication date: 1-Jan-2015
https://dl.acm.org/doi/10.4018/ijesma.2015010102
Hasan M(2015)E-Government Service Research DevelopmentPublic Affairs and Administration10.4018/978-1-4666-8358-7.ch025(538-568)Online publication date: 2015
https://doi.org/10.4018/978-1-4666-8358-7.ch025

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