research-article

Butler lies from both sides: actions and perceptions of unavailability management in texting

Authors:

Lindsay Reynolds,

Madeline E. Smith,

Jeremy P. Birnholtz,

Jeff T. HancockAuthors Info & Claims

CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work

Pages 769 - 778

https://doi.org/10.1145/2441776.2441862

Published: 23 February 2013 Publication History

Abstract

In an always-connected world, managing one's unavailability for interaction with others can be as important and difficult as coordinating mutual availability. Prior studies have identified the butler lie, a linguistic strategy commonly used to manage unavailability, and examined message-level data to examine how message senders' use of butler lies varies across media and situations. This study is the first to examine how butler lies are perceived by those who receive them. Pairs of student participants provided messages sent to each other in real conversations and indicated whether these messages were deceptive or not. These messages were then passed to the partner, who indicated perceived deception and provided an explanation. Results suggest that participants expect butler lies regularly although not as often as they are actually produced, and participants are not very accurate in identifying butler lies. Moreover, detailed analysis of messages and explanations suggests that butler lies play a relational role that is expected by both parties in a dialog.

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Lee HChiang YChou YLin KChang Y(2023)What makes IM users (un)responsiveInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2022.102983172:COnline publication date: 1-Apr-2023
https://dl.acm.org/doi/10.1016/j.ijhcs.2022.102983
Chou YChien YLin YLin KShih FChang Y(2022)Because I’m Restricted, 2 – 4 PM Unable to See Messages: Exploring Users’ Perceptions and Likely Practices around Exposing Attention Management Use on IM Online StatusProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517616(1-18)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517616
Jain PFarzan RLee A(2021)Context-based Automated Responses of Unavailability in Mobile MessagingComputer Supported Cooperative Work (CSCW)10.1007/s10606-021-09399-z30:3(307-349)Online publication date: 25-May-2021
https://doi.org/10.1007/s10606-021-09399-z
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Index Terms

Butler lies from both sides: actions and perceptions of unavailability management in texting
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work

February 2013

1594 pages

ISBN:9781450313315

DOI:10.1145/2441776

General Chairs:
Amy Bruckman
Georgia Institute of Technology, USA
,
Scott Counts
Microsoft Research, USA
,
Program Chairs:
Cliff Lampe
University of Michigan, USA
,
Loren Terveen
University of Minnesota, USA

Copyright © 2013 ACM.

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Published: 23 February 2013

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February 23 - 27, 2013

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Chou YChien YLin YLin KShih FChang Y(2022)Because I’m Restricted, 2 – 4 PM Unable to See Messages: Exploring Users’ Perceptions and Likely Practices around Exposing Attention Management Use on IM Online StatusProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517616(1-18)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517616
Jain PFarzan RLee A(2021)Context-based Automated Responses of Unavailability in Mobile MessagingComputer Supported Cooperative Work (CSCW)10.1007/s10606-021-09399-z30:3(307-349)Online publication date: 25-May-2021
https://doi.org/10.1007/s10606-021-09399-z
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Toma CBonus JVan Swol L(2019)Lying Online: Examining the Production, Detection, and Popular Beliefs Surrounding Interpersonal Deception in Technologically-Mediated EnvironmentsThe Palgrave Handbook of Deceptive Communication10.1007/978-3-319-96334-1_31(583-601)Online publication date: 30-Apr-2019
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Mannell K(2018)A typology of mobile messaging’s disconnective affordancesMobile Media & Communication10.1177/20501579187728647:1(76-93)Online publication date: 29-Jun-2018
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