The accessible service challenge
Typical service and support centers are well-organized machines that handle most customer requests efficiently and effectively. But those same service centers often struggle with calls from customers with accessibility needs such as the blind or low-vision.
The result?
Frustrated customers, poor satisfaction levels, disillusioned staff, and in some cases even litigation.
The solution?
A dedicated suite of enabling products and tools that ensures the same high levels of customer experience is delivered to customers with accessibility needs, such as the blind or low-vision.
Be My Eyes provides just such a suite, with a range of products that can scale with the needs of the customer - from click-through access to your normal call-center, through to AI-powered virtual agents that can solve 90% or more of your customer requests, and sophisticated multi-channel solutions that includes real-time video support and routing to specialist teams of accessibility agents.
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