Our Approach to Customer Contracts

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

• Atlassian Customer Agreement
• Product-Specific Terms
• Data Processing Addendum
• Acceptable Use Policy
• Privacy Policy
• Security Measures
• Advisory Services Policy
• Guidelines for Reporting Copyright and Trademark Violations
• Third Party Code Policy
• Service Level Agreement
• Government Amendment (notice will only be sent to affected customers, as designated by our systems)

• Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 4.1 and 21

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described at Atlassian Support Offerings | Atlassian Support | Atlassian Documentation.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described at Enterprise Support and Services Term of Use | Atlassian.

Section references: Sections 8 and 21

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

Please refer to What are the different types of admin roles? for more information regarding the different administrative roles available in your Atlassian account.

Please send any required purchase order numbers to [email protected]. Please see How to Pay for more information regarding payment for your Atlassian products.

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.