Service and support from the people who know your headphones best.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for Headphones.

Every AirPods or Beats product comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ extends your coverage and includes unlimited incidents of accidental damage protection, each subject to a service fee of $29, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone.2

Apple-certified service and support coverage
24/7 priority access to technical support
Get unlimited incidents of accidental damage protection1
Battery service coverage1

One stop for support

Minimize the amount of time without your headphones with Express Replacement Service

AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • 24/7 priority access to Apple experts by chat or phone
  • Mail-in repair3: Mail in your headphones using a prepaid shipping box provided by Apple
  • Carry-in repair3: Take your headphones to an Apple Store or other Apple Authorized Service Provider
  • Express Replacement Service3: We’ll ship you a replacement device so you don’t have to wait for a repair

Hardware coverage

Get unlimited incidents of accidental damage protection1
Get battery service if it retains less than 80% of its original capacity

AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians.

Service coverage includes the following:

  • Your AirPods or Beats product
  • Battery1
  • Included charging cable
  • Unlimited incidents of accidental damage protection, each subject to a service fee of $29, plus applicable tax

Software support

Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:

  • Using Siri
  • Bluetooth connectivity

Protect your Headphones

AppleCare+

Get protection for as long as you want with annual coverage.

Annual

AirPods, AirPods Pro, Beats

AirPods Max

How to buy

  1. Purchase AppleCare+ with your new headphones.
  2. Or, within 60 days of your headphones purchase4:

AppleCare+ is available for:

For information on how to renew an existing plan, see Extend your AppleCare+ coverage.

For complete details, see the AppleCare+ Terms and Conditions.

Additional Support

Get support by phone,
set up a repair, and more.

Find your Apple Support phone number here.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app