Nearby Kenmore Refrigerator Repair in Los Angeles

Not sure what to say on this review. Here is our story on Lerman's: We have a Kenmore French Door refrigerator. The freezer had a long standing problem of forming ice crystals and the freezer light would not come on. The deli tray in the fridge portion would freeze what ever was in the back. We were just about to leave on vacation when we noticed it was no longer cooling. So we quickly stored our stuff in our neighbor's freezer and left for our flight. When we came back we called Lerman's to fix it. The service man was prompt and friendly. He told us that most-likely it was the motherboard and the switch for the freezer light would have to be replaced to get the freezer light to come on.. He demonstrated how hot the outside of the freezer was. The cost for all of this would be around $400. At this point after having problems with this unit for years , we had sunk already too much money into this appliance and were thinking new refrigerator. After the service man left we noticed we could not get the freezer door to close properly (it is a bottom door freezer). So we called Lerman's back. Since we were concerned that the door was not put back on properly the head guy came out to make the fix (I think it was Dimitri). He he noticed that the freezer was not put back together properly and corrected the problem. Since we were not wild about putting $400 more dollars we paid Lerman's for the service called and decided to just limp along until the unit died (at that point it was working again). Well, since Dimitri fixed the door we no longer have a problem with ice forming around the opening, the freezer light is working again, the opening around the freezer is no longer hot and items no longer freeze in the deli tray in the fridge. I have confidence in the unit again! I am guessing that since we have had these problems for YEARS, another repair company put the door on in such a way that let air into the freezer causing the unit to work harder and at times overheat which caused it to shutdown and it was that ice crystals were keeping the light switch from working. BTW, our past experiences with Sears Service was dismal. So while the initial diagnosis was not correct, Dimitri was able to fix the issue. It said a lot that they took complete responsibility for their worker and made it right quickly and in our case fixed the issue. I would definitely use Lerman's again. I would just request the head guy to come. He definitely knows refrigerators. Every time I open the freezer I thank God for himshow more

A very old refrigerator that we kept in our garage for overflow items broke over the weekend. Lerman sent their repair on Monday and fixed it. This was our second experience with Lerman Brothers and they get our enthusiastic recommendation. They are efficient, cooperative, professional, and pricewise, the most reasonable of any repair company we have ever useshow more

Good - Mike showed up when he said he would and immediately diagnosed the problem - needed a new electronic control board. He had the part in his truck; removed the faulty one and installed the new one and was done in 15-20 minutes. Bad - I was grossly overcharged for the part. He started the price game at $430 and made me feel like he was giving me a bargain at $380, which is what I paid, but I was scammed! When I later called Sears PartsDirect I was told that the part cost $90. I would not have minded the company making 100% profit on the part, but 400% is outrageous! I saw a similar review on Yelp about a washing machine repair which gives me the impression that this company's policy is to charge for parts what the repairman thinks the market will bear based on the situation. In my case he knew that I was desperate since my food was melting. I want to deal with someone who has a parts price list he looks at and the price for a part is the same for everyoneshow more

Called and made appointment with the lady at the office. Easy to do. Woody the repair man called me before coming. We discussed the job and he explained the probable items that could be in need of repair. Woody works alone so he does all of his own work. He came on time and assessed the ice maker. It turned out there was an electrical problem in the ice maker unit and it had to be replace. Woody had brought all of the necessary parts for the various problems we had discussed with him so he was able to reploace the ice maker on the same visit. He was quick and had the job done in short order. Now the ice maker works fine and all is well. Very easy to have the refrigerator fixed using Woody. I would use him againshow more

I was very impressed! After I emailed the company regarding my problem, I was contacted by Alex in less than 5 minutes - wow! He was very courteous and helpful on the phone and had a repairman out to my house that same day! - double wow! Tony, our repairman, was also very polite and knew immediately what the problem was and had all the parts on his truck to fix the problem right then . . No multiple trips back and forth to fix the problem . . . . that's what put this company over the rest for me. I would definitely use them againshow more

Service was prompt and professional. Matthew knew what he was doing, and explained options thoroughly. Had a tremendous amount of experience. Only problem was a delay in the part they had to order. Don't think it was their fault- repair done during Christmas/New Year holiday time. Perhaps could have phoned us sooner with an update as to when the part would be arrivingshow more

I found AARS here on Angie's list. I was very impressed with all the wonderful reviews I read and now I know why. I left a message on AARS answering service Sunday evening. Craig called me first thing Monday morning and requested some information regarding the refrigerator so he knew what he was working with. He called me Tuesday Morning and we scheduled a appointment for later Tuesday afternoon. He showed up when scheduled and within an hour my warm running refrigerator was back up and running, Thanks again Craig!! The day before finding AARS I was certain that I was going to purchase a very expensive new refrigerator and the fact that Craig and AARS were able to fix my unit was a great relief. I will defiantly use AARS for any of my future appliance needs and I highly recommend you do as wellshow more

und the mundI made an appointment with Fred, the owner for Friday morning, April 12 between 7AM and 8AM. He came at 7:40AM. He diagnosed the problem, left to purchase the thermostat and returned shortly to finish the job. In addition, he cleaned the area around the motor in the back of the appliance. Finally, he cleaned up the area around where he was working. He was very courteous, professional, honest, and most importantly, knowledgeable in his craft. I would recommend him to anyone looking for repairs in anything HVACshow more

Paulina at Lerman Appliances went out of her way to help us research the problem. She spoke with her in-house technicians and called us back with information. A Lerman technician, Serge, came to our house the next day. He had a replacement for the broken part with him (an updated, sturdier version of the old one) and fixed the dispenser in about 1 hour. So, Sears was wrong. Lerman Appliances gets an Ashow more