Energy Air, Inc.

On 4/14/2023 a technician from ENERGY AIR in Orlando, FL came to install a "new" A/C coil. This followed a previous visit of 2 technicians recommending replacement. The "new" coil was installed work order 0000259880 and marked 3.75 hours labor, receipt number: 1283408. The total cost was $ 1583.35 paid with check. Out of this $ 1,503 was coil estimate emailed by ENERGY AIR on 04/06/23. I realized the coil sold to me as "new' was 9 years old and about to run out of warranty in less than a year. When the coil has normal warranty of 10 years! I noticed Energy Air actually registered me as owner and purchaser of this coil manufactured 2014 with Goodman (the manufacturer) and indeed the coil was 9-10 years old. Is this correct? is this the right way to serve a customer pretending is a new coil while it is 9 years old and almost out of warranty, and make me pay as for a new one? But there is more bad news about this. I called the company and firstly they refused to explain me about coil warranty. Just like that. When I called Energy Air the second time, another manager told me to open myself the A/C unit to see the coil serial number. And so I did. At that point I realized what an unprofessional work performed this technician with the mounting screws. Not one of the mounting screws was attached correctly, they were either loose or tilted badly. Finally, I couldn't see any coil serial numbers on that coil. Just for the frame, for the agent, etc. I contacted Goodman, the coil manufacturer. They helped me and I found actually the coil serial on the payment receipt from Energy Air. Why couldn't they tell me this upfront and they made me dismantle the A/C unit? Also he technician marked down 3.75 hours of labor, but it wasn't that long. I know from the purchase receipt when left my local Lowe's store to arrive home for the technician. And I know the hour he emailed me the receipt of my payment to him. The difference between these times is less than 3 hours!

This company did the installation on my HVAC system for my new home only a few months old. First off, I've never heard of a company who know absolutely nothing about their work like these guys. They have installers who install the systems and then techs that fix it that know virtually nothing about the inner workings of the system. They have zero direct contact with the people who actually know what they're doing(or do they?) or you the customer just aren't important enough to them to waste their installers time. My house gets very humid and despite multiple attempts from their techs to provide some type of fix they weren't able to come up with a solution. Multiple trips out and each was more clueless then the next. One actually blew out the contactor on the outside unit trying to fix another issue and blamed it on the electrician. Now I'm facing another issue where the thermostats are reading properly and I need to rely on these guys again to diagnose the problem. I call them and their service manager Jason gives me every excuse not to come out until he finally agrees to send someone out but not until next week of course because you being comfortable in your home isn't important to them. When I tell him I'm fed up with the company and their work he tells me to go do what I got to do when I tell him I'm reporting them to BBB. Still haven't heard from them to schedule a tech to come out. Not only does this company not stand by their work, they have terrible customer service. I'm exploring all options on my end against them at this point but don't ever use them for your HVAC, there are so much better companies out there that stand by their work and treat you with respect.

I had my unit installed in 2019 by energy air inc. two years later my wife noticed the air wasn’t as cold mid day in the summer. I brushed it off as just being hot out. The following summer she noticed it again and I felt hot air blowing from the unit. I call Fresh Air LLC to service my unit in July of 2022, he stated Subcooling was double the manufacturer spec which indicates a restriction in the metering device, liquid line, filter drier, or non condensable in the lineset. I called energy air to discuss the issues and they stated their service tech would need to inspect the unit. The service tech came out at my expense and said the exact same thing Fresh Air LLC Stated. He also said that this is nothing I, as the home owner, could have done and it was an error done at install, then handed me an estimate for $1200.00. I called the service manager, Jason, at energy air and voiced my concerns that this was an issue done at install and he said “let me stop you right there, this unit was installed in 2019 and you had another service tech look at it, he put the contaminates in the line as far as I’m concerned. we’re not replacing anything” even I then spoke His manager, Eric, and he said that is was very odd this was happening and sent a second tech out to inspect the unit. A week later the second Tech stated exactly what the other two technicians stated and that it’s up to management on if they want to stand behind their work, but he recommended I replace the capacitor ASAP because it’s failing from bing over worked by the issues being caused by the non condensible in the line. I paid the tech to replace the part. I then received a call from Jason stating that because I didn’t call within the first year, they will not stand behind their work. So now I have a brand new unit that is over heating and at energy airs recommendation I should just keep it off in the summer. Very dishonest company, and I would recommend calling Fresh Air Mechanical LLC if you’re looking for an honest company to work on your home.

I am a longtime customer of Energy Air and now I am not. Even though worked before was fine and done as recommended I mention to them that the drain needs to be flushed. They proceeded to ignore my concern and kept telling me it was the thermostat. Capacitor recommendation was correct so that was done but unit ended up shutting off because the drain line was clogged as I expected but I kept being told it was a thermostat I guess to make more money. I put my trust in this company as professional and with honesty and intergrity to go along with it but now that is gone. When I booked emergency service the tech came and had a attitude from the initial phone call when I explained I just had service and questioned the cost being that they just came out. He couldn’t do anything about that. With my trust and loyalty to the company I was willing to pay to have them come back even when he said on the initial phone conversation if your not happy with are service you can go somewhere else. That right there I should have told him to forget it but I needed it done. It was my upstairs unit and my kids sleep up there. But now I know that didn’t matter. Moving forward now he came out and are personality clashed right from the beginning so he decided not to service me and my family. This is the second time this has happened on an emergency service so I should have known better. They could care less about there customers and there tech have no customer service skills. They don’t want to even strike up a conversation. The companies has really gone down hill and would and will never recommend them to anyone. As matter fact I will blog about how bad they are so no one else gets taken advance of. That said I want to mentioned before the tech lett with denying my family and I service. He said three strikes your out. Well you know what your company will be out of business after I am done and that’s a promise.

Only one person came and took a couple hours. I would use them again, they were professional, punctual and they got the job done right.

They were good. They were very professional. One guy came out and he was here about half hour.

The cost was free, it was new construction. They were back to repair it about a month ago. Their cost is much better than the ones I have had to use in Orlando.

Energy Air is the current heating and air conditioning service I use. It's new construction, they installed it September of 2016. They were back to repair it about a month ago in January of 2017. It's free, it's new construction. Over the past 15 years they are much better than the one in Florida that I used to use.

Nick Barker took great pains to answer all my many questions and concerns prior to purchasing and signing the contract. He was very knowledgeable. Much better price on a great unit than the other 2 estimates that I got. Nick was kind enough to supply a room a/c unit until I got the new one installed, which was a lifesaver in this Florida summer heat. Tom got the unit installed in less time than expected, and was happy to let me watch and answered all my questions about the process. I told him I did not want a frustrating time trying to program the thermostat, and he made it simple for me to use. Very happy with my new unit, which seems to be doing a much better job than the old one.

The two man crew arrived on time and was ready to work around 9 AM. By 4:30 PM the old equipment was removed and on the truck while new units were nicely installed and running. The installation is, in my opinion, excellent and is clearly superior work compared to the old installation the previous owners had done back in 2010. Time was taken to clearly explain the operation of the new air handler and compressor. All work areas were cleaned with all packing material and related removed by the crew. In short, a job well done.

Unable to contact Energy Air on the emergency hotline number that was provided. Contact was eventually made through our builder's on-call superintendent. A tech from Energy Air arrived the next day and determined the cause of failure, but did not have the part. No one called to provide status updates. Six days after the original failure the tech came out to replace the defective part. He was not on time. In Florida, a six-day repair cycle is not acceptable; especially when the system is only three months old. The lack of communication and poor scheduling will keep me from using Energy Air in the future. I should note: communication was frequent and open when they were trying to sell me a warranty and a service contract. We declined their offers.

The company was very professional. We had 3 other and quot;quotesand quot; from other companies listed on Angies List. All staff/employees did their jobs satisfactory. The saleswoman, Yolanda, went above and beyond all other salespersons. The company's customer service, management and installers performed in a fast and efficient and timely manner. AAA+

Energy Air is a company that I would HIGHLY recommend. They are extremely professional, honest, and everything you would want in an air conditioning company. Energy Air could have told us that we needed a new unit knowing that the other company told us that was our issue. Instead, they exemplified that they value integrity with their customers and are not about soaking the customer dry. If you are looking for an air conditioning company that you can trust, call Energy Air, Inc!

Everyone, from Paul, the salesman, through the installers, were professional, courteous, on time and completed the installation in a professional manner. I was pleased and satisfied with the entire service from beginning to end. I would recommend to anyone to check with these folks before making any decision. I had solicited multiple quotes from Angie List companies and these folks beat the price. Add that to the job done as promised is a win, win.

I liked that he did a wonderful job.

but beyond that, there is not words that I can think of that can adequately express how much I appreciated the gentleman who came to my house. Lisandro was so kind, professional, straight-forward and knowledgeable. Also he sensed my apprehension when he got out of his van and the first words out of his mouth was calm reassurance that everything was going to be ok and this was not going to be bad. I can't begin to tell you how much that meant to me or how calming it was for me or- how much I needed to hear a reassuring encouragement right at that time. THANK YOU LISANDRO! (BTW he fixed the problem immediately, he knew right away what it was, and the A/C has worked perfectly ever since. )

I am currently without an operational upstairs unit and I have called the 24 hour service line and left a message. It is August and no response from the service line for several hours now. While I found the installers professional I would say that this is a company which is on the expensive side. I would not recommend them.

They were on time and knew their product. They gave me a fair evaluation on my unit.

They are very experienced and accomodating. They are trustworthy.

Called first thing Monday morning and immediately received an appointment for the same morning. The technician arrived within the 4 hour window and was quite professional. He immediately went to work and within 30 minutes, the air conditioning was back on. I have used this company several times over the last 6 years and am always impressed by their service, quality, and competitive pricing.

I am pleased with everything that they've done. They were responsive, prompt, and extremely helpful.

Everything went real well. they were very professional and knowledgeable.

Energy Air called and showed up when they said they would. The inspection was very thorough. I had a concern that the AC was not the proper size for the house. They told me the correct size AC unit that should be in the house by the square footage. Later I found out that this is not the correct way to calculate the proper AC unit for a house. A load calculation should be done to find the correct AC unit. The technician was polite and clean. When the tech was done he gave me his report and the bill. The bill was $60.00 more than what they told me on the phone. I talked to the manager at Energy Air and they agreed to bill me only for what they told me on the phone.

They are not the least expensive but their quality is top-notch. They're very honest in the appraisal of work and won't try to sell you something extra if you don't need it. John, one of their techs, gave me his cell phone number so I could call if I needed.

This company started and finished the job on time. They were always at the house when promised. They cleaned up and repaired any areas that were inherent with this job. Energy Air applied for our "energy efficiency rebate credit" through Progress Energy. They also scheduled the "final mechanical inspection" which is required by Florida law. Troy Biliot, the sales representative was very helpful guiding us toward the best equipment purchase for our household.