1) Getting started

1.1) Do I have to pay extra to watch New Zealand Cricket on Prime Video?
Prime members in India can watch the New Zealand Cricket live on Prime Video at no additional cost. Non-Prime members can purchase a Prime subscription to watch New Zealand Cricket. You can cancel your membership at any time.

1.2) How can I sign up to Amazon Prime?
Non-Prime members can purchase Prime Membership by paying ₹1499 per year, ₹299 per month, or ₹599 for 3 months (basis eligibility), or purchase Prime Lite plan by paying ₹799 per year (basis eligibility). For more information visit here.

1.3) How do I search for New Zealand Cricket live streams?
Customers can search using the terms present in the match title e.g., you can search with team names New Zealand or Australia or Bangladesh etc. to get the desired results.

1.4) Can I watch on multiple devices?
Prime customers can stream on three devices at a time, Prime Lite customers can stream on two devices at a time and Prime Video Mobile Edition customers can stream on 1 device at a time.

1.5) Can I watch New Zealand Cricket matches while traveling?
While traveling, Amazon.in Prime members customers can access IN content using an IN international roaming cell phone plan. Customers cannot access IN content when connected to an out of country internet connection.

2) Content & features

2.1) Which New Zealand Cricket matches will be available live on Prime Video?
Prime Video has exclusive rights to broadcast all international cricket matches to be played against New Zealand Cricket teams - including men's and women's, across ODIs, T20s, and Tests in New Zealand - starting from the 2021-22 season through to the 2025-2026 season.

2.2) What coverage will be available - daily highlights, replays, streams/matches?
Coverage includes live broadcast of these matches with full match replays available shortly after the match ends. Replays and extended highlights can be accessed via the detail pages, and will be available through the end of the season.

2.3) Will you have live on-site studio setups for these matches?
Yes, we’ll have live production via on-site studio for all the matches.

2.4) Can I record New Zealand Cricket matches?
We don’t currently provide the ability to record live streams.

2.5). When are replays and highlights available?
Full match replays and highlights will be available shortly after the match ends. These items can be accessed via the detail pages, and will be available through the end of the season.

2.6). Will commentary & Subtitles be available for these matches?
Yes. Studio commentary will be available for all the matches. For New Zealand Cricket matches, subtitles will not be available.

2.7) Can I rewind, pause and fast forward on my device?
Rewind, pause and fast forward are available on Android and iOS mobile devices, Web (Chrome, FireFox, Edge), Fire TV, Google Chromecast, Apple TV (Gen 3 and newer) & selected Smart TVs. Use Watch from beginning play button on the detail page or in the player to watch from the match kickoff. Please note that these features are not supported on all devices.

2.8) What is the video resolution of the New Zealand Cricket matches on Prime Video?
New Zealand Cricket matches will be available in High Definition (HD). Prime Video provides optimal streaming experience depending on the available bandwidth speed.

3) Troubleshooting

3.1) How do I install Prime Video on my devices?
The Prime Video app is available on all major set-top boxes, multiple smart TVs, Amazon devices, mobile devices, Blu-Ray players, game consoles, and media streaming devices.

1. Open your device's app store to download and install the Prime Video app.
2. Open the Prime Video app.
3. Register your device by selecting Register on Amazon site. You will receive a code to enter on a given website. Some devices will display the Sign in and start watching option with your Amazon account information.

3.2) I’m experiencing streaming issues, what can I do?
First, check your device bandwidth speeds. For the best live streaming experience, Prime Video recommends a minimum download speed of 1 Mbps for SD & 5 Mbps for HD. Prime Video will serve the highest quality streaming experience possible based on the bandwidth speed available. If you’re experiencing any issues with video juddering/motion, we recommend turning the Motion setting on your TV to Off. This setting might have a different name depending on your TV manufacturer. Some examples of the Motion setting include Auto Motion Plus, Tru Motion, MotionFlow, Cinemotion, and Motion Picture.

3.3) My stream is delayed, how do I reduce this?
Whilst all devices have been optimised to give a smooth and clear viewing experience, some devices offer less delay between the live game and your stream. We recommend using a Fire TV, iOS or Android device for the best viewing experience.

3.4) I’m receiving a location error when attempting to watch.
New Zealand Cricket coverage is only available to Amazon.in Prime customers based in India only. All other international locations aren’t supported.

Prime Video doesn't support streaming content through Virtual Private Network (VPN) or proxy connections.

3.5) Can I live stream matches on any device? You can stream these matches online through your web browser, and Internet-connected TVs, Blu-ray players, set-top-boxes, Fire tablets and other compatible devices. For a list of devices compatible with our service, visit primevideo.com. You can stream up to three videos at the same time using the same Amazon account. You can stream the same video to no more than two devices at a time.

What other information is available?
For more information please visit our site here or contact us here.

You can follow Prime Video Sport on Social Media via the following handles:

• Twitter: @PrimeVideoIN
• Instagram: @primevideoin
• YouTube: @Amazon Prime Video India
• Facebook: @PrimeVideoIN