Help and resources
Alexa is always happy to help—and we're happy to help you get the most out of Alexa. From setting up Echo devices in the Amazon Alexa app to Alexa skills and commands, we've got all the Alexa support you'll need.
Getting started
Alexa app
The Amazon Alexa app is a quick, easy way to try Alexa on your phone. It also lets you easily set up Alexa-enabled devices and manage them from anywhere.
Download the Alexa app
Download the Alexa app
In-home support
Make an appointment to have an expert set up your Alexa device, connect compatible devices, and teach you popular voice commands.
Schedule in-home support
Schedule in-home support
Setting up your device and troubleshooting
Get step-by-step instructions on how to set up and use your Alexa-enabled device.
Learn more about setting up your device
Learn more about setting up your device
Solving issues
Digital Services and Device Support
Find support for your specific Alexa-enabled device and digital subscription services.
Learn Troubleshooting tips
Learn Troubleshooting tips
Echo device forums
See customer discussions around Echo family devices. Ask the community and join the conversation.
Visit Echo device forums
Visit Echo device forums
Alexa features help
From smart home and shopping to skills and routines, learn how to use and troubleshoot Alexa features.
Get more out of Alexa features
Get more out of Alexa features
Creating together
Alexa for developers
We offer a collection of tools, APIs, reference solutions, and documentation to make it easier for developers to build for Alexa.
Learn more about Alexa for Developers
Learn more about Alexa for Developers
Alexa for business
Employees can use Alexa to be more productive in meeting rooms, at their desks, and even with the Alexa devices they already use at home or on the go.
Learn more about for Alexa for Business
Learn more about for Alexa for Business
Featured partners
Alexa Skills bring you great experiences from top partners you know and love, as well as tens of thousands more for you to discover. Play games, listen to podcasts, meditate, order food—there's something for everyone.
“Alexa, play music on Spotify.”
“Alexa, play Today’s Hits on Apple Music”
"Alexa, answer the front door."
"Alexa, play NPR."
“Alexa, open ESPN.”
“Alexa, open Food Network Kitchen.”
"Alexa, open Headspace."
“Alexa, open Disney Stories.”
FAQs
Q. What is Alexa?
A. Alexa is Amazon’s voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a device that can connect to Alexa. Making Alexa part of your day is as simple as asking a question. Alexa can play your favorite song, read the latest headlines, dim the lights in your living room, and more. Basically, Alexa wants to make your life easier, more meaningful, and more fun by helping you voice control your world—both at home and on the go.
Q. What's the difference between Alexa and Echo?
A. Alexa and Echo work hand in hand—so you don’t have to use your hands. While there are lots of Echo devices, there’s only one Alexa. Alexa puts the smart in Echo smart speakers, screens, and wearables. Alexa lives in the cloud, which means you can ask Alexa for help wherever you find Alexa —in Echo, Fire TV, Fire tablets, and other Alexa-compatible devices. Alexa is even in the Alexa app on your smartphone.
Q. What is the difference between Works with Alexa and Alexa Built-in?
“Works with Alexa” devices are those you can control using the Alexa voice service, such as a smart light bulb, thermostat, or plug. “Alexa Built-in” describes third-party devices that let you access the Alexa voice service. For example, you can control a Works with Alexa device using your voice by saying “Alexa, turn on the light” to an Alexa Built-in device (or an Amazon device with Alexa, such as an Echo smart speaker or smart display).
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