Medical Tourism Consumers in Search of Value Produced by the Deloitte Center for Health Solutions Medical Tourism Foreword Medical tourism – the process of “leaving home” for treatments and care abroad or elsewhere domestically – is an emerging phenomenon in the health care industry. The Deloitte 2008 Survey of Health Care Consumers, a nationally representative, online survey of more than 3,000 Americans, found that outbound medical tourism is expected to experience explosive growth over the next three to five years. Consider the following: • Health care costs are increasing at eight percent per year – well above the Consumer Price Index (CPI), thus eating into corporate profits and household disposable income. • The safety and quality of care available in many offshore settings is no longer an issue: Organizations including the Joint Commission International (JCI) and others are accrediting these facilities. • Consumers are willing to travel to obtain care that is both safe and less costly. In fact, two in ive survey respondents said they would be interested in pursuing treatment abroad if quality was comparable and the savings were 50 percent or more. By contrast, inbound medical tourism and medical tourism across state lines will continue to be an interesting opportunity for specialty hubs with treatments unavailable elsewhere in the world or in a community setting. This report by the Deloitte Center for Health Solutions, part of Deloitte LLP, examines the growth of medical tourism: the hot spots for outbound and inbound programs, and factors important to the attractiveness of both. Medical Tourism: Consumers in Search of Value is Deloitte’s latest report about innovations that might be considered disruptive to some in the U.S. health care system. Recent reports spotlighting retail clinics, the medical home payment model and other innovations point to a common theme – CHANGE. The value proposition in a consumer transaction usually involves consideration about price, quality and service. Distinct segments of the market value the three differently based on their needs and wants. In health care, price hasn’t been a factor to many since consumer out-of-pocket expenditures are only 19 percent of the total. However, that percentage is increasing and price sensitivity is soaring, especially for those with high-deductible insurance programs. The growth of medical tourism might be a signal as to how consumers calculate their value proposition weighing all three – price, quality and service. Time will tell. Paul H. Keckley, Ph.D. Executive Director Deloitte Center for Health Solutions 2 Medical Tourism Traveling for Care Outbound Medical Tourism Many patients are traveling great distances to obtain medical care. Whether the destination is an exotic resort halfway around the world or a health care facility several hours away in a neighboring state, U.S. citizens are increasingly embracing the benefits of medical tourism. Rapid expansion of facilities for patients abroad has helped to spur this industry growth. In 2007, an estimated 750,000 Americans traveled abroad for medical care. As depicted in Figures 2 and 3, this number is estimated to increase to six million by 2010.1,2 Accordingly, the base-case estimate for the annual growth rate in outbound medical tourism is estimated at 100 percent from 2007 to 2010. Increases beyond this time, however, could be tempered by several factors: • Supply capacity constraints in foreign countries • U.S. health plans’ possible decision to not cover services provided offshore • U.S. providers’ possible decision to compete more aggressively with outbound programs • Potential government policies that might curtail demand. Broadly speaking, medical tourism is the act of traveling to obtain medical care. As described in Figure 1, there are three categories of medical tourism: outbound, inbound and intrabound (domestic). Figure 1: Types of Medical Tourism Outbound U.S. patients traveling to other countries to receive medical care Figure 2: U.S. Outbound Patient Flow, 10-Year Projection (millions) Inbound Patients from other countries traveling to the U.S. to receive medical care 25 Intrabound* U.S. patients traveling within the U.S. to receive medical care outside their geographic area, typically to a Center of Excellence in another state/region *Data are inconclusive to quantify the intrabound market, so this paper will focus primarily on outbound and inbound medical tourism. 20 15 10 5 Note: Definition for the study based on review of articles in Appendix I. © 2008 Deloitte Development LLC. All rights reserved. 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Upper Bound Base Model Lower Bound Assumptions • In 2007, approximately 750,000 Americans traveled outbound for medical care. That number will increase to six million by 2010.1,2 Therefore, the growth rate from 2007 to 2010 is 100 percent for the base case estimate. • After 2010, the growth rate will begin to fall due to supply capacity constraints in foreign countries. • Upper/Lower bound estimates assume the growth rate is higher/lower than the base case estimate. © 2008 Deloitte Development LLC. All rights reserved. 1 2 3 Baliga H. “Medical tourism is the new wave of outsourcing from India,” India Daily, Dec 23, 2006. Available at: www.indiadaily.com/editorial/14858.asp Horowitz MD and Rosensweig JA. “Medical Tourism – Health Care in the Global Economy,” The Physician Executive, Nov/Dec 2007 Medical Tourism Figure 3: Patient Demand, Outbound Tourism Year Base Case Lower Bound Upper Bound 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Patients (millions) 0.75 1.50 3.00 6.00 7.50 9.38 10.78 12.39 13.64 15.00 15.75 Growth Rate % 100 100 100 25 25 15 15 10 10 5 Patients (millions) 0.75 1.50 3.00 5.25 6.56 7.55 8.68 9.55 10.02 10.32 Growth Rate % 100 100 75 25 15 15 10 5 3 1 Patients (millions) 0.75 1.69 3.38 6.75 10.13 12.66 15.19 17.47 20.09 22.09 Growth Rate % 125 100 100 50 25 20 15 15 10 5 10.43 23.20 Assumptions • In 2007, approximately 750,000 Americans traveled outbound for medical care. That number will increase to six million by 2010.3,4 Therefore, the growth rate from 2007 to 2010 is 100 percent for the base case estimate. • After 2010, the growth rate will begin to fall due to supply capacity constraints in foreign countries. • Upper/Lower bound estimates assume the growth rate is higher/lower than the base case estimate, as shown in the table. © 2008 Deloitte Development LLC. All rights reserved. A Timely Option for U.S. Consumers Increased Consumerism Fueling Outbound Trend The impact of dramatically rising U.S. health care costs is felt in every household and by every company. Even consumers with employersponsored health insurance are increasingly considering outbound medical tourism as a viable care option: As their plan deductibles increase, many of the services available in outbound settings may be purchased under the deductible limit, thus conserving their Health Savings Account (HSA) balance. Health care consumerism is premised on the idea that individuals should have greater control over decisions that affect their health and their medical care. Employers, health plans and policy-makers recognize that unless consumers are more engaged in decisions about their health and the costs associated with those decisions, costs will continue to soar. HSAs, high-deductible plans, and higher co-pays are prompting patients to act more like consumers. In addition to providing incentives for patients to take a more active role in their care, many health plans provide resources to help facilitate patient decision making. Furthermore, the Internet has become a significant source of information for patients who want to learn more about their medical conditions, diagnostic results, and treatment options. Medical care in countries such as India, Thailand and Singapore can cost as little as 10 percent of the cost of comparable care in the United States. The price is remarkably lower for a variety of services, and often includes airfare and a stay in a resort hotel. Thanks, in part, to these low-cost care alternatives which almost resemble a mini-vacation, interest in medical tourism is strong and positive. 3 4 4 Baliga H. “Medical tourism is the new wave of outsourcing from India,” India Daily, Dec 23, 2006. Available at: www.indiadaily.com/editorial/14858.asp Horowitz MD and Rosensweig JA. “Medical Tourism – Health Care in the Global Economy,” The Physician Executive, Nov/Dec 2007 Medical Tourism As patients are exposed to greater financial burdens resulting from higher co-payments and price transparency efforts, they are likely to seek low-cost treatment alternatives such as medical tourism. The Deloitte 2008 Survey of U.S. Health Care Consumers revealed strong interest in outbound medical tourism. The survey also found that respondents weren’t overly concerned about quality and safety, as illustrated in Figure 4.5 Figure 4: Consumer Interest in Outbound Medical Tourism Almost 39% say they would go abroad for an elective procedure if they could save half the cost and be assured quality was comparable % would consider having elective procedure in foreign country Would consider going out of my community or local areas to get care/treatment for a condition if I knew the outcomes were better and the costs were no higher there 88% Gen Y Would consider having an elective procedure in a foreign country if I could save 50% or more and be assured the quality was equal or better than in the U.S. 39% Travel outside my community for treatment 12% May travel outside my community for treatment Traveled outside the U.S. for treatment May travel outside the U.S. for treatment 38% 3% 27% U.S. health care consumers may be ready to vote with their feet if they cannot get high-quality outcome assurances at reasonable costs locally. While only 12% have traveled outside their “community” for treatment and only 3% have traveled outside the U.S. for treatment, many more said they may do so in the future. Consumers who rate their health in the top 20% are more likely than others to consider traveling out of their communities for better care. Source: Q 25. Which of the following have you done in the last 24 months? Which of the following seem like something you might do in the future? Q 26. Would you consider going out of your community or local area to get care/treatment for a condition if you knew the outcomes were better and the costs were no higher there? Q 27. Would you consider having an elective procedure like hip replacement or cosmetic surgery in a foreign country if you could save 50% or more and be assured the quality was equal or better than what you can have in the U.S.? © 2008 Deloitte Development LLC. All rights reserved. 5 5 http://www.deloitte.com/dtt/article/0%2C1002%2Ccid%25253D192707%2C00.html 51.1% Gen X 41.9% Boomers 36.7% Seniors 29.1% Male 44.5% Female 33.3% Hispanic 51.4% Non-Hispanic 36.9% Caucasian 37.9% African American 36.9% Asian 56.8% Other 43.7% Health Status – Top 20% 40.1% Health Status – Bottom 50% 33.6% Commercial Insurance 40.6% Medicare 28.0% Medicaid 29.9% Other Insurance 35.4% Medical Tourism Successful Positioning of Medical Tourism Programs While medical travel to countries outside the United States has existed for years, its growth potential was hindered by capacity and infrastructure constraints – among them, communications, transportation, water and sewer, electricity and power generation – in developing nations. However, strong economic development in these countries has provided the resources and opportunities to build massive health care centers for patients traveling from all around the world. Some examples: • The Department of Health in the Philippines has produced a medical tourism guidebook that will be distributed throughout Europe. • The Korean medical tourism promotion policy has led to the planning of new medical institutions for international patients. • In Taiwan, the government has announced a $318 million project to help further develop the country’s medical services. • In Malaysia, the government has increased the allowed stay under a medical visa from 30 days to six months. • The government of Singapore has formed a collaboration of industry and governmental representatives to create a medical hub in Singapore. In fact, hot spots for medical tourism are prominent around the globe. At least 10 regions now host medical tourism hubs, as depicted in Figure 5: Figure 5: Medical Tourism and Medical Traveling Definition: Medical Tourism Medical tourism refers to the act of traveling to another country to seek specialized or economical medical care, well being and recuperation of acceptable quality with the help of a support system Hungary • Cost: 40%-50% of U.S. • Mainly used by Europeans • Reliable dental and cosmetic surgery • No JCI accreditation Gulf States • Healthcare City designed to provide advanced healthcare services • 38 JCI accreditations total; with 17 in Saudi Arabia India • 450,000 tourists in 2007 • Cost: Avg. 20% of U.S. • 10 JCI accreditations Thailand • 1.2 million tourists in 2006 • Cost: Avg. 30% of U.S. • 4 JCI accreditations Mexico Market Drivers for Medical Tourism • Cost savings • Comparable or better quality care • Shorter waiting periods, thus quicker access to care Global Market for Medical Tourism • World medical tourism market is estimated to be around $60 billion currently; it is expected to grow to $100 billion by 2010 (estimates vary) • Over 500,000 Americans traveled abroad for medical procedures in 2005 • Over 35 countries are serving around a million+ medical tourists annually • Cost: 25%-35%of U.S. • High volume of U.S. visitors due to proximity • Mainly dental and cosmetic surgery • 3 JCI accreditation Singapore • 410,000 tourists in 2006 • Cost: Avg. 35% of U.S. • 13 JCI accreditations Costa Rica • Cost: 30%-40% of U.S. • Mainly dental and cosmetic due to proximity to U.S. • 1 JCI accreditation Brazil • Cost: 40%-50% of U.S. • Proximity makes it attractive for U.S. patients • Reliable cosmetic surgeries • 12 JCI accreditations Note: JCI accreditation details at www.jointcommissioninternational.org/23218/iortiz/. Other sources and explanation appear in Appendix II. © 2008 Deloitte Development LLC. All rights reserved. 6 South Africa • Cost: 30% to 40% of U.S. • Suitable for cosmetic surgery • No JCI accreditation Malaysia • 300,000 tourists in 2006 • Cost: Avg. 25% of U.S. • Mainly cosmetic surgery and alternative medicine • 1 JCI accreditation Medical Tourism The list of diagnoses/procedures for which U.S. citizens go elsewhere for care is growing. Most are elective procedures that require follow-up care for a period of weeks and involve a surgical intervention. Figure 6 lists common medical tourism procedures that consumers choose and their reasons for doing so. Figure 6: Common Medical Tourism Procedures & Reasons for Selection Procedure Sought • • • • Dental Cosmetic Orthopedic Cardiovascular Category of travelers • Lack of Procedural Insurance: seek care for non covered procedures • Lack of Insurance • Cosmetic/Leisure: Vacation or convenience element during travel • Non FDA approved treatment • Diaspora: Seek treatment back in their native country Provider Country Medical traveler Country Note: Insights drawn from articles in Appendix I and the presentation “Medical Tourism an Opportunity for Vietnam,” http://investmentmart.gov.vn/Speeches/31st%2011h00%20workshop12%20Jean%20Marcel%20Guillon.pdf © 2008 Deloitte Development LLC. All rights reserved. 7 Medical Tourism Quality: A Primary Consideration Increased access to report cards about provider safety and effectiveness, and patient satisfaction scores for hospitals and physicians have helped to fuel growing consumer and employer awareness of safety and quality differences. Traditionally, academic medical centers (AMCs) have been viewed as “the best,” but these data reflect comparable performance in community-based settings for certain services. AMCs have developed highly specialized Centers of Excellence programs to attract patients from around the world. Not to be outdone, community-based hospitals have collaborated with their physicians to develop centers for sports medicine, heart care, cancer care, and other specialties to compete for patients across state lines and national borders. In both cases, strategic positioning has focused on continuity of care and uniquely packaged price, quality and service features. Receiving safe and quality care is the primary issue for consumers considering outbound medical tourism as a treatment option. Outbound medical tourism sponsors are responding to consumers’ safety and quality expectations, and typically tout these program attributes: • • • • • • • U.S.-trained physicians and care teams Use of clinical information technologies Use of evidence-based clinical guidelines Afiliations with reputable, top-tier U.S. provider organizations Coordination of pre- and post-discharge care Provision for adverse events requiring services unavailable in the facility Certiication for safety and quality by the Joint Commission International or others. The Joint Commission International (JCI) was launched by the Joint Commission in 1999 after a growing demand for a resource to effectively evaluate quality and safety. There are over 120 hospitals worldwide that are accredited through the JCI.6 Several other organizations, such as the International Society for Quality in Health Care (ISQUA), the National Committee for Quality Assurance (NCQA), the International Organization for Standardization (ISO), and the European Society for Quality in Healthcare (ESQH), have taken steps to ensure that medical tourism facilities provide the highest-quality clinical care (Figure 7). Figure 7: Safety, Quality and Accreditation Issues Needed to be Asked by the Consumer Kinds of Accreditation Details to be Verified Why is it important? Helps consumers select a provider based on maintenance of certain standards, medical ethics and quality. What does it involve? It measures certain parameters like: • Medical practitioners having required training along with passing the qualified exams • Robust facilities to handle inpatient and outpatient care • Coordination capabilities with different agencies like insurance providers, government agencies and other facilitators • Acceptable medical ratios: patient to different kind of medical staff ratios • Cultural sensitivity and understanding of international diversity Malpractice/Liability Questions • Is a proper contract of services made? Does it make any party accountable in case of complication due to negligence? • Historically, what has been hospital’s track record in dealing with malpractice claims? • Does any payor cover the cost of such medical procedures? If yes, what are the terms and conditions? • What are the local regulations to deal with malpractice issues and how do they differ from those in the United States? • Is there any government/non-proit organization to help them with legal assistance and advice in case of malpractice? 6 8 https://www.healthbase.com/hb/pages/hospitals.jsp • JCI: Joint Commission International • ISQUA: The International Society for Quality in Health Care Quality • NCQA: National Committee for Quality Assurance • ISO: International Organization for Standardization • ESQH: European Society for Quality in Healthcare Other Bodies • Trent Accreditation Scheme (UK) • Quality Health New Zealand • Netherlands Institute for Accreditation of Hospitals • Council for Health Service Accreditation of Southern Africa Safety Issues Questions • Are the accreditations regularly renewed? • Is the hospital following all the standard safety norms? Are the disposables being taken care of properly? • Are the food and inpatient facilities hygienic? • Is staff luent in English or is interpreter competent to prevent any miscommunication? • How safe and secure is the environment at the provider site? • What are the precautions to be taken for the post-procedural care? Note: Insights drawn from: • articles from http://www.healism.com/Medical_Tourism_Safety/ and http://www.healism.com/FAQs/FAQs_About_ Travel/Medical_Tourism_FAQs_About_Travel/ • “Accreditation: The Facts,” IMTJ (International Medical Travel Journal), June 18, 2007 © 2008 Deloitte Development LLC. All rights reserved. Hospital Medical Tourism • • • • • Accreditation is particularly important because it can give consumers and employers a level of confidence that the services provided are comparable to those available in the U.S., particularly if accompanied by an affiliation with a reputable, U.S. teaching hospital (Figure 9). As a result, many wellknown AMCs have formed international partnerships to support offshore tourism ventures and provide a variety of services, such as: • Clinical guidelines and order sets • Care plans for patients to facilitate self-care and adherence • Electronic medical records and clinical information technologies • Outcome measurement and reporting • Root-cause analysis for sentinel events and error reporting Physician and nurse recruitment and training Patient satisfaction surveys and reporting Medical and professional education Purchasing programs for diagnostics and prescription drugs Data warehousing and performance reporting. The legal frameworks used in collaborations between U.S.-based provider organizations and host outbound medical tourism programs vary widely. Some focus on work-for-hire for some/all of the services above; others are equity relationships. The framework in Figure 8 reflects the variety of structures that might be considered. Figure 8: Collaboration Framework Options and Considerations Different types of activities done by U.S.-based providers to ensure global play Share lessons learned Facilities planning Co-branded hospital Tertiary Care Hospitals Secondary Care Hospitals Service training Branding, Advisory & Shared Services Training & Consulting Services Primary Care Hospitals Infrastructure & Medical Services Medical research Medical school Virtual research collaboration Fellowships/ internships Knowledge sharing – COEs Curriculum development AMC/Medical Research Set Up of Collaboration Category/Level of Involvement High Low • Pressure due to falling profit margins as a result of high number of domestic managed care patients • Potential of doing high-value medical procedures High Level of Investment Drivers for venturing into International Operations Tactical Partnerships Strategic Partnerships Strategic Business Initiatives • Develop partnerships opportunistically with industry players when approached for clinical expertise • Limited focus on collaboration and not considered as a major revenue stream • Long-term involvement with industry partners • Higher inancial investments with long-term revenues in mind • Creation of a seperate initiative to proactively develop and manage collaborations • Human and inancial resource investments with profit motives Low Note: Insights are drawn from review of articles in Appendix I. © 2008 Deloitte Development LLC. All rights reserved. 9 Medical Tourism Figure 9 lists U.S. health care organizations that are involved in some of the better-known international collaborations. Figure 9: Outbound patients from U.S. have an option to travel to U.S. providers (at international sites) or their affiliates and partners U.S. providers B/T/C Cleveland Clinic HS MS Total 2 2 Cornell Medical School 1 1 Duke Medical School 1 1 Harvard Medical International 23 Johns Hopkins International 11 Memorial Sloan Kettering 9 University of Pittsburgh 23 1 12 9 3 Columbia University Medical School 3 3 1 4 Note: This is an indicative list (for illustrative purpose) • HS Hospital Service • MS Medical School • B/T/C Branding/Training/Consulting Enablers • Large uninsured population • Growth of the travel industry makes it easier to travel • Communication improvements allow patients to be in touch with providers much earlier, thus enabling dialogue Note: Insights are drawn from articles and web sites in Appendix III. © 2008 Deloitte Development LLC. All rights reserved. 10 Country with U.S. provider footprint/tie-up Inhibitors Growth Boosters • Patient’s personal concerns • Logistics-related issues • Lack of clinical support systems for continuity of care once back in the country of origin • Safety concerns and litigation rules in relation to failed medical intervention • Out-of-pocket expenses: 18% of 250M insured Americans, not qualiied for certain procedures, which results in huge out-of-pocket expenses • Uninsured: 47M uninsured Americans • Cost-cutting: Health plans and Companies are seeking ways to reduce costs Medical Tourism Care coordination for patients returning home is another dimension of quality that is central to a host organization’s performance. Many U.S.based opponents to medical tourism worry that patients who receive treatment abroad do not receive proper follow-up care when they return to their home country. As a result, care plans that facilitate the handoff from overseas providers to providers at the patient’s home are critical, since domestic providers are often hesitant to take on complicated and open cases from unknown providers – let alone care from a foreign one. A inal issue related to quality is liability. Although medical tourism offers significant cost savings, it comes with increased risk to consumers.7 If anything were to go wrong during a procedure in a foreign country, the consumer has to work through the host country’s legal system. This can be difficult and burdensome if the consumer lives far away from the place s/he received treatment. Additionally, many of the larger health insurance providers have not yet embraced medical tourism because they are worried about potential lawsuits linked to bad outcomes.8 As medical tourism increases, insurers must find ways to cope with consumers who look to them for liability. Facilitating Seamless Coordination of Outbound Programs The decision-making process for patients considering treatment abroad can be daunting. Figure 10 reflects the typical decisions and actions that take place. Figure 10: Pre- and Post-procedure Decision-making Process Source of information Pre -procedure Direct referrals from provider Medical traveler in need of medical intervention Word of mouth/ personal contacts Media/ Internet Pre-medical check-up Facilitator Finalize logistics and course of action Medical Tourism Operator (outsourced by provider) Fill forms, discuss payment details Finalize travel itinerary, lodging, visa/passport International center of the provider Provide condition background, test results Discuss course of medical action (at local branch or through Internet) Personalized coordinator takes charge Patient reaches hospital site Post-procedure Procedure conducted Monitoring for complications Physical therapy and progress check Follow-up care and medicine instructions Post-treatment leisure (if desired by patient) Dues clearance and return to home Post-operative care Follow-up care by the U.S. based provider and support in case of any complication Follow-up care Note: Insights drawn from various providers treating international patients; from IMTJ (International Medical Travel Journal) article, “Financial Focus: Payment options,” June 18, 2007; and from the following web sites: • Taj Medical Group: http://www.tajmedical.com/ • e-medSol: http://www.emedsol.biz/ • Medical Tourism Association: http://www.medicaltravelauthority.com/ • International Medical Travel Association: http://www.intlmta.org/web/imta/home © 2008 Deloitte Development LLC. All rights reserved. 7 Van Demark D. “How will the medical tourism industry in the United States develop?” Consumer Health World, March 2, 2007. Available online at: http://trusted.md/blog/dale_van_demark/2007/03/02/how_will_the_medical_tourism_industry_in_the_united_states_develop 8 Allen G. “Employers, insurers consider overseas health care,” NPR, November 14, 2007. Available online at: http://www.npr.org/templates/story/story.php?storyId=16294182 11 Medical Tourism Because of this complexity, many patients look to their health plan or employer to assist in navigating the process. In some cases, these organizations hire medical facilitators to seamlessly coordinate outbound medical tourism programs. Medical facilitators are companies that guide the use of medical tourism for patients and providers. Many patients find using facilitators to be more convenient and expedient than looking for a program on their own. Facilitators have experience in the medical tourism process and are able to address any concerns or questions that patients might have. They often provide assistance with logistics and travel arrangements. Patients may even be able to get lower rates from medical facilitators than directly from clinical programs abroad. Medical facilitators can be divided into four groups (Figure 11): • Hotel Groups, such as the ITC-WelcomGroup in India, have expanded their service line to act as facilitator between the patient and the provider. • Travel Agencies, such as Commonwealth Travel in Singapore, have tour plans for medical travelers and utilize their experience to organize logistics. • Medical Travel Planners, such as MedRetreat, Planet Hospital, Global Choice Healthcare, and BridgeHealth International, act as patient representatives in finding treatment abroad. • Provider Groups, such as Bumrungrad in Thailand and Apollo in India, have dedicated clinical programs solely for international patients. Figure 11: Medical Tourism Service Facilitator Who are they • Companies or corporations that are in the business of facilitating medical tourism for both consumers and providers Why consumers use service facilitators Convenience: one stop Facilitator experience & know-how Postprocedure follow-up questions Assistance in logistics and other arrangements Independent groups venturing into medical tourism as a new business opportunity Hotel Groups Travel Agencies Example Example • ITC-Welcom Group • Taj Medical Group (which has aligned with various hotel groups) • Commonwealth Travel (Singapore) • Hotel Groups: Have expanded their service line, where they act as a facilitator between the patient and the provider or agencies which are associated with hotel groups Philippines: The Department of Health (DOH) is producing a medical tourism guidebook that will be launched in various European cities Korea: The city of Seoul is planning to build a complex of medical institutions as a result of its medical tourism promotion policy 12 • Bumrungrad (Thailand) • Apollo (India) • Medical Travel Planners: Can be an agency or representative who aids a patient in finding medical treatment abroad • Provider Groups: Have dedicated clinical programs for international patients Malaysia: Medical visa regulation has changed, increased to six months from the current 30 days Taiwan: Govt investing $ 318M to develop medical services Note: Insights drawn from: (1) The following web sites: • Taj Medical Group: http://www.tajmedical.com/ • e-medSol: http://www.emedsol.biz/ • Medical Tourism Association: http://www.medicaltravelauthority.com/ • International Medical Travel Association: http://www.intlmta.org/web/imta/home (2) “ITC-Welcom hotels plans foray into medical tourism, http://www.thehindubusinessline.com/2008/02/04/stories/2008020451620100.htm, February 3, 2008 (3) IMTJ (International Medical Travel Journal) articles: • “Increased Activity from the Philippines,” February 2, 2008 • “Seoul May Build a Medical Travel Complex,” February 2, 2008 • “Taiwan to Help Promote Medical Travel by Relaxing Visa Restrictions,” June 18, 2007 • “Malaysia: Health Tourist Visas Extended to 6 Months,” January 20, 2008 • “Singapore: Targeting the Middle East,” March 1, 2008 • “Accommodation During Treatment: Medical Facilities and Hotels,” June 18, 2007 © 2008 Deloitte Development LLC. All rights reserved. Provider Groups Example • MedRetreat • Planet Hospital • Global Choice HealthCare • BridgeHealth International • Travel Agencies: Have tour plans for medical travelers for clinical programs and utilize their logistics know-how as a strength Policymaker’s role in medical travel Medical Travel Planners Example Saving due to negotiated rates • Many central and state governments have realized the potential of medical tourism for the local economy Full-time operating units whose business is dependent on international medical travel Singapore: Singapore Medicine, a multiagency composed of government and industry representatives, has been formed to promote Singapore as a medical hub Medical Tourism Savings Can Be Significant As illustrated below in Figure 12 and the table, the use of medical tourism programs can save consumers as much as 90 percent, when compared to U.S. costs. Americans use outbound medical tourism programs primarily for elective surgical procedures. Figure 12 displays the estimated price differences for 15 surgical procedures frequently used in outbound programs. Note that prices vary widely by country, and costs associated with travel to and from the surgical facility – along with required aftercare – can reduce the price differential appreciably. When extraordinary travel and insurance costs are added, the relative cost advantage for medical tourism is 28 to 88 percent, depending on the location and procedure. Figure 12: Cost Comparison of U.S. vs. Foreign Surgical Procedures9 Procedure U.S. Inpatient Price (U.S.$) U.S. Outpatient Price (U.S.$) Average of 3 Lowest Foreign Prices including Travel Cost (U.S.$) Knee Surgery 11,692 4,686 1,398 Shoulder Angioplasty 6,720 8,972 2,493 Transurethral Prostate Resection 4,669 3,737 2,698 Tubal Ligation 6,407 3,894 1,412 Hernia Repair 5,377 3,903 1,819 Skin Lesion Excision 7,059 1,919 919 Adult Tonsillectomy 3,844 2,185 1,143 Hysterectomy 6,542 6,132 2,114 Haemorrhoidectomy 5,594 2,354 884 Rhinoplasty 5,713 3,866 2,156 Bunionectomy 6,840 2,706 1,682 Cataract Extraction 4,067 2,630 1,282 Varicose Vein Surgery 7,993 2,685 1,576 Glaucoma Procedures 4,392 2,593 1,151 Tympanoplasty 5,649 3,787 1,427 © 2008 Deloitte Development LLC. All rights reserved. FIGURE 12 Note: U.S. inpatient prices were calculated by adding hospital payments through DRGs, physician fees through CPT codes, anesthesia charges based on the Medicare Claims Processing Manuel and CPT codes, and pharmaceutical charges using Medstat 2005 data for commercial lives with the same procedures. U.S. outpatient prices were calculated by adding hospital fees through the Medicare Outpatient Prospective Payment System dataset, physician fees through CPT codes, anesthesia charges based on the Medicare Claims Processing Manuel and CPT codes, the minimum adjusted co-payments reported by the Centers for Medicare and Medicaid Services, and pharmaceutical charges using Medstat 2005 data for commercial lives with the same procedures. Foreign prices were calculated as the average of the three lowest prices and included travel cost. These data were obtained from Vanbreda International, a Belgium-based employee benefits consulting and administration firm, who provided data based on 21 foreign countries. These data were assumed to have the same percentage increase in cost due to pharmaceutical charges as U.S. procedures. All values are shown in 2008 U.S. dollars. Figures were converted from 2004 to 2008 dollars. Foreign prices were assumed to have the same inflation rate as U.S. prices. Weighted Price of a Procedure U.S. $10,629 Foreign $1,410 Note: The weighted price of a procedure was calculated by multiplying the price by the proportion of overall usage. Each of the proportioned prices is then added to total a weighted average price. For example, a procedure priced at $5,000 that contributed to10 percent of all procedures in the data would account for $500, while a procedure priced at $3,000 occurring 50 percent would account for $1,500. © 2008 Deloitte Development LLC. All rights reserved. 9 Van Demark D. “How will the medical tourism industry in the United States develop?” Consumer Health World, March 2, 2007. Available online at: http://trusted.md/blog/dale_van_demark/2007/03/02/how_will_the_medical_tourism_industry_in_the_united_states_develop 13 Medical Tourism Market Opportunity: Looking Ahead The following two sets of figures describe the impact of outbound medical tourism on the U.S. health care system. Figures 13 and 14 show that outbound medical tourism currently represents $2.1 billion spent overseas for care. Figures 15 and 16 highlight the opportunity cost of the $2.1 billion spent overseas – $15.9 billion in lost revenue for U.S. health care providers. The projected increase in the number of outbound medical tourists from 750,000 in 2007 to 15.75 million in 2017 represents a potential $30.3 to $79.5 billion spent overseas for medical care, resulting in a potential opportunity cost to U.S. health care providers of $228.5 to $599.5 billion. Three factors could help to determine whether the lower or upper limit is realized: the volume of outbound medical tourists, U.S. health care cost increases, and the price advantage enjoyed by outbound programs. Figure 13: Cost Estimate for Spending by Outbound U.S. Medical Tourists Year 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Base Case Spending (billions U.S.$) 2.1 4.4 9.0 13.9 21.4 27.6 34.1 40.4 45.7 49.5 Lower Bound Spending (billions U.S.$) 2.1 4.4 7.9 12.1 15.6 19.3 22.9 25.9 28.0 30.3 Upper Bound Spending (billions U.S.$) 2.4 4.9 10.1 15.6 24.1 37.2 47.9 59.2 70.2 79.5 Note: The weighted price of a procedure in a foreign country was multiplied by the low of outbound U.S. patients. Inlation-adjusted using a rate of three percent. © 2008 Deloitte Development LLC. All rights reserved. Figure 14: U.S. Spending Abroad, 10 Years $80 $75 $70 $65 $60 $55 $50 $45 $40 $35 $30 $25 $20 $15 $10 $5 $0 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Upper Bound Base Model Lower Bound Note: The weighted price of a procedure in a foreign country was multiplied by the flow of outbound U.S. patients.Inflation-adjusted using a rate of three percent. © 2008 Deloitte Development LLC. All rights reserved. 14 Medical Tourism Figure 15: Lost Domestic Spending in U.S. by Outbound U.S. Medical Tourists 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Base Case Lost Spending (billions U.S.$) 15.9 32.8 67.7 104.5 161.5 207.9 257.0 304.4 344.9 373.0 Lower Bound Lost Spending (billions U.S.$) 15.9 32.8 59.2 91.5 117.8 145.5 172.4 195.3 211.2 228.5 Upper Bound Lost Spending (billions U.S.$) 17.9 36.9 76.1 117.6 181.7 280.7 361.4 446.7 529.1 599.5 Year Note: The weighted price of a procedure in the U.S. was multiplied by the low of outbound U.S. patients. Inlation-adjusted using a rate of three percent. © 2008 Deloitte Development LLC. All rights reserved. Figure 16: Lost U.S. Domestic Spending, 10 Year Projection (billion U.S.$) $600 $500 $400 $300 $200 $100 $0 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Upper Bound Base Model Lower Bound Note: The weighted price of a procedure in the U.S. was multiplied by the flow of outbound U.S. patients. Inflation-adjusted using a rate of three percent. © 2008 Deloitte Development LLC. All rights reserved. 15 Medical Tourism Leading U.S.-based Partnerships for Outbound Tourism University of Pittsburgh Medical Center Offers integrated health care delivery system & health plans Description • Employee strength: 43,000 employees • Number of patients: More than 3 million outpatient visits & more than 167,000 inpatient visits Key focus area (international) • Research and education for all specialty medical care Partners/ members • Has partnered with Italy’s region of Sicily to develop a hospital in Palermo; also has a medical center in Qatar and a cancer center at Dublin Description • Employee strength: 10,458 faculty members in clinical departments of afiliated hospitals and institutions with a total of over 3,000 beds • Number of patients: Offers services to over 2 million people in the Boston region Key focus area (international) • All specialties; training, medical consulting, infrastructure planning Partners/ members • Has developed more than 50 programs in over 30 countries across ive continents • Dubai Healthcare City is launching University Hospital, a 400-bed tertiary care teaching hospital Description • Employee strength: 9,000 employees • Number of patients: About 21,000 inpatients and more than 431,000 outpatient visits annually Key focus area (international) • Advisory services for a wide spectrum of cancers Partners/ members • Has established relationships with institutions around the world: Hong Kong, Barcelona, Geneva, Athens, Sao Paulo, Seoul, Istanbul, Singapore and Philippines Description • Employee strength: 240 full-time, 265 voluntary and 775 network faculty members • Number of patients: Nearly 2 million patient visits per year, including more than 230,000 visits to its emergency departments (New York-Presbyterian Hospital) Key focus area (international) • Research and education, with all specialty medical care Partners/ members • Has opened a medical school in Qatar and a research and advisory institute in Seoul • Maintains afiliations with Memorial Sloan-Kettering Cancer Center, Hospital for Special Surgery and many other metropolitan-area institutions Description • Employee strength: 8,648 employees • Number of patients: More than 1.4 million outpatient visits & more than 60,000 inpatient visits Key focus area (international) • Education, training, biomedical research Partners/ members • Has partnered with NUS to open Duke-NUS Medical Graduate School Singapore Harvard Medicine Third-oldest medical school in the U.S. Its not-for-proit subsidiary focuses on international operations Memorial Sloan-Kettering Cancer Center One of the world’s premier cancer centers Cornell Medical School Weill Medical College of Cornell University was founded in 1898; affiliated in 1927 with New York-Presbyterian Hospital Duke Medicine Integrates the Duke University Health System, the Duke University School of Medicine, and the Duke University School of Nursing 16 Medical Tourism Leading U.S.-Based Partnerships for Outbound Tourism (cont.) Johns Hopkins Hospital Teaching hospital in Maryland founded by Johns Hopkins Description • Employee strength: 25,000 • Number of patients: 60,000 admissions each year and more than 500,000 outpatient visits Key focus area (international) • Collaborative research, education, training for physicians and other technical staff, policy planning, medical services Partners/ members • Has ties with reputed institutes in Japan, Singapore, India, UAE, Canada, Lebanon, Turkey, Ireland, Portugal, Chile and Panama City Description • Employee strength: Over1,400 physicians • Number of patients: 3 million outpatients and 68,000 surgical cases a year Key focus area (international) • All specialties; clinics, preventive health program and wellness Partners/ members • Cleveland Clinic Abu Dhabi in partnership with government of UAE is scheduled to be operational in 2010 • Has opened satellite campus in Canada Description • Employee strength: 2712 full time faculty • Number of patients: NA Key focus area (international) • Education and skill in primary care and community, preventive, and population-based medicine • Collaborative medical research; clinical consults; training for physicians ,etc. Partners/ members • The Medical School for International Health (MSIH) is a collaboration between Ben-Gurion University of the Negev and CUMC. Also has afiliated American Hospital, Paris; Florence Nightingale Hospital, Istanbul; and St. Luke’s Medical Center, Philippines Cleveland Clinic One of the largest health centers in America. It integrates clinical and hospital care with research and education Columbia University Medical Center Has four schools: College of Physicians & Surgeons, College of Dental Medicine, School of Nursing, and Mailman School of Public Health Note: This is an indicative table for illustrative purposes. Provider web sites and: • www.upmc.com/Pdf/AnnualReport.pdf • http://residency.dom.pitt.edu/ • http://www.upmc.com/Communications/MediaRelations/BusinessandInternational/Articles/ItalianBST.htm • http://www.upmccancercenters.com/news/upci_news/2008/022508_dublin.html • http://hms.harvard.edu/hms/facts.asp • www.gtnspa.com/preseseminarioalma/Role%20of%20e-Learning%20Holliday.pdf • http://www.hmsdc.hms.harvard.edu/afiliations.html • http://www.hmiworld.org/hmi/issues/jan-feb08/feature-uh.php • http://www.mskcc.org/mskcc/html/511.cfm • http://cancercenters.cancer.gov/cancer_centers/mskcc.html • http://www.mskcc.org/mskcc/html/5263.cfm • http://www.cornellmedicine.com/abo_us/?name1=Chairman%27s+Message&type1=2Active • http://news.med.cornell.edu/wcmc/wcmc_2008/06_06_08.shtml • http://www.med.cornell.edu/afiliations/afiliations.html • http://www.dukemedicine.org/AboutUs/FactsAndStatistics • http://www.dukemedicine.org/Initiatives/Singapore/view • http://www.hopkinsmedicine.org/about/statistics/hr.html • http://www.hopkinsmedicine.org/admissions/innovat.html 17 Medical Tourism Non-U.S.-based International Providers Bumrungrad Hospital, Thailand • Bumrungrad is the largest private hospital in Southeast Asia, with 554 beds and over 30 specialty centers. Recently, it made medical tourism its focus • International patients: 400,000 • Patients treated: 1,000,000 Procedures Apollo Hospitals, India • Apollo is the largest private health care provider in Asia, with over 8,000 beds in more than 41 hospitals. It was the irst hospital in India to receive JCI accreditation • The Apollo Group and Johns Hopkins Medicine International have tied-up to undertake a study on heart diseases in India Procedures National Cancer Center, Singapore • National Cancer Center Singapore (NCCS) offers treatment for a range of cancer problems. It has the largest number of cancer specialists in Singapore and serves as a referral center for the East Asia region • NCCS regularly sends its physician abroad to learn new technologies Procedures Ivo Pitanguy Clinic, Brazil • The renowned Ivo Pitanguy Clinic was founded in 1963 by Professor Ivo Pitanguy , who is in charge of the medical surgical staff • A 14-bed private clinic, it also includes a Cosmetology Department for state-of-the-art procedures and general skin treatments • Not accredited by JCI Procedures CIMA Hospitals, Costa Rica • CIMA Hospital is afiliated and integrated as a teaching hospital with the Baylor University Medical Center of Dallas, Texas • The hospital is operated by the International Hospital Corporation • It is the only hospital in Central America that is accredited by the Department of Veterans Affairs. It has applied for JCI accreditation Procedures American Hospital, U.A.E. • American Hospital Dubai is a 143-bed, acute-care, general medical/surgical private hospital with 60 U.S. Board-certiied physicians for multi-specialty group practice • First hospital in the Middle East to be awarded JCI accreditation • Has Centers of Excellence and specialized clinics for a number of diseases Procedures St. Luke’s Medical Center, Philippines • St. Luke’s Medical Center is one of the most prominent hospitals in the Philippines and Asia • The 650-bed hospital is home to nine institutes, 13 departments, and 19 centers • It has signed an afiliation agreement with Memorial-Sloan Kettering Cancer Center 1 2 3 4 5 6 7 8 9 Not Present 1. Orthopedic procedures 2. Neurosurgery/neurology 3. Weight loss/liposuction 4. Cosmetics/plastic surgery 5. Dental procedures Present Note: Insights drawn from company web sites: www.bumrungrad.com; www.apollohospitals.com; www.nccs.com. sg; http://www.hospitalcima.com/; www.ahdubai.com; www.stluke.com.ph; http://www.pitanguy.com/ and the book “Patient Beyond Border” by Josef Woodman. © 2008 Deloitte Development LLC. All rights reserved. 18 Specialized Procedures 6. Cardiovascular procedures 7. Oncology 8. Fertility/sex reassignment 9. Wellness Medical Tourism Inbound Medical Tourism In 2008, more than 400,000 non-U.S. residents will seek care in the United States and spend almost $5 billion for health services. (Figure 17). Inbound medical tourism represents two percent of the users of U.S. hospital services. Inbound tourists are primarily from the Middle East, South America and Canada. The motivations behind inbound medical tourism vary. For example, affluent consumers from emerging countries come to the U.S. for services unavailable in their native countries. Some medical tourists want to avoid extended waiting times at home. Other consumers combine business or leisure travel with a specialized medical need. Most come for a medical or surgical specialty program requiring hospital-based care (Figure 18). Figure 17: U.S. Inbound Medical Tourism Patient Flow, 10 Year Projection (thousands) 900 800 700 600 500 400 300 200 100 0 1 2 3 4 5 6 7 8 9 10 11 Upper Bound Base Model Lower Bound Assumptions • In 2005, there were 44.95 million inpatient procedures performed in the United States.10 • Assumes that 25 percent of procedures are conducted in a hospital with international patients. • International patients represent approximately 3.5 percent of inpatient procedures with a range of 2-5 percent for the lower and upper bound.11 • The annual procedure growth rate is 3 percent. • Assumes one procedure is equivalent to one patient. 2008 Deloitte Development LLC. All rights reserved. Figure 18: Inbound Tourism Insights Procedures Sought • • • • • The number of patients has fallen from 2001; especially, from Middle Eastern nations, pursuant to delay in visa procurement and other external environmental factors • Many providers are currently making efforts to get more international patients because they do not have the constraints of managed care in terms of costs Cancer/oncology Orthopedic Cardiovascular Cosmetic Category of Travelers • Emerging countries: Seek quality care or critical treatments • Developed countries: Seek treatment due to waiting time or criticality issues • Cosmetic/leisure: Vacation or convenience element during travel Provider Country Medical Traveler Country Note: Insights are drawn from the following articles: • “Report: A Study of the Impact of International Patients on the John Hopkins University of Medicine,” CPT Robert A. Harris, USAF MSC, February 1999 • “The Best Money Can Buy: Medical Tourism in the U.S.A.,” New America Media, News Feature/Analysis, Hilary Abramson, posted February 2, 2006 • “Challenges and Opportunities in the Care of International Patients: Clinical and Health Services Issues for Academic Medical Centers,” Don R. Martin, MD, Acad Med. 2006; 81:189–192 © 2008 Deloitte Development LLC. All rights reserved. 10 11 Advance data from Vital and Health Statistics, Centers for Disease Control, July 12, 2007. Available at: http://www.cdc.gov/nchs/data/ad385.pdf © 2008 Deloitte Development LLC. All rights reserved. 19 Medical Tourism Inbound medical tourism is modest in terms of volume (Figure 19), but it is still important to a hospital’s bottom line. Inbound medical tourists tend to pay commercial charges or higher for medical services, and tend to be more affluent than general patient populations. Figure 19: U.S. Inbound Demand Year 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Base Case Patients (thousands) 417 430 443 456 470 484 498 513 529 544 561 Lower Bound Patients (thousands) 238 246 253 261 268 276 285 293 302 311 320 Upper Bound Patients (thousands) 596 614 632 651 671 691 712 733 755 778 801 Notes: • In 2005, there were 44.95 million inpatient procedures performed in the United States.12 • Assumes that 25 percent of procedures are conducted in a hospital with international patients. • International patients represent approximately 3.5 percent of inpatient procedures with a range of 2-5 percent for the lower and upper bound.13 • The annual procedure growth rate is 3 percent. • Assumes one procedure is equivalent to one patient. © 2008 Deloitte Development LLC. All rights reserved. Several initiatives have helped to promote clinical programs related to U.S. inbound medical tourism. The establishment of international partnerships and the formation of international health care projects have increased awareness of the opportunities for foreign patients to travel the U.S. for care. Also, many U.S. medical centers have listed their services in international medical directories. Foreign physicians and U.S. physicians training abroad have helped to increase the number of referrals to the U.S. In addition, many U.S. medical centers have made an effort to serve embassy contacts and the relatives of ethnic groups within their community. A significant source of medical tourism into the United States is the bordering countries of Canada and Mexico. While Canada has a universal health care system, patients are hampered by long waiting periods for many specialized procedures. Some Canadian patients travel to the United States to avoid these excessive waiting periods and to access the high-quality care at major medical centers. In Mexico, some medical tourists have entered the United States hoping to receive emergency care without having to endure high medical costs, or to obtain U.S. citizenship for their babies. Characteristics of Inbound Medical Tourism Programs Most U.S. inbound medical tourism programs provide five categories of care (Figure 20). The primary focus, however, is on acute programs that require an inpatient stay for a major medical condition or surgical intervention. In most cases, virtual consulting and primary care services are secondary dimensions of these efforts rather than standalone offerings. Figure 20: Types of Medical Facilities and Services Provided Virtual Consulting: Provides consultation virtually with technology like telemedicine to ascertain treatment and need for travel to U.S. for medical procedure 1 Primary Care: Provided for this kind of care provided for procedures like annual health checks ups done for outpatient international medical travelers 2 Secondary Care: Referred patients from other medical practitioners for specialized consultations and medical procedures like that of cardiology and orthopedic 3 Tertiary Care: High-end medical services offered to patients for critical medical procedures like cancer care and neurosurgery 4 5 Academic Medical Centers/Health Care Networks: Wide range of clinical programs covering entire spectrum of medical services Note: Deinitions were self-deined and developed from articles in Appendix I. © 2008 Deloitte Development LLC. All rights reserved. 12 13 Advance data from Vital and Health Statistics, Centers for Disease Control, July 12, 2007. Available at: http://www.cdc.gov/nchs/data/ad385.pdf © 2008 Deloitte Development LLC. All rights reserved. 20 Medical Tourism Cultural Sensitivity Important Costs and Reputation The heterogeneity of inbound patient populations is a critical consideration for U.S. program sponsors. As detailed in Figure 21, differences in nutritional habits, religious practices, family interactions and other customs must be recognized, understood and addressed. Inbound tourists do not travel to the United States to obtain less expensive medical care. Most are willing to pay higher costs because they regard U.S.-based medical care as offering higher quality and shorter waiting times. Because of this perception, hosts of inbound medical tourism programs primarily have been large teaching institutions that enjoy positive national and/or international reputations. Figure 21: How do U.S. institutions account for foreign cultures and health care beliefs? Why providers need to understand foreign health care beliefs • To enhance health care access and delivery, providers need to understand social and cultural differences among international medical travelers • Sensitizing to both social/culture and gender requirements will help providers to communicate better with patients and create a trusting and long-lasting relationship The practice of cross-cultural medicine is not new in the U.S. 10% of U.S. residents are foreign -born and 14% do not have English as their first language Religion and Custom/Beliefs Catholics Islam Eucharistic adoration: a specific prayer practice in which Holy Communion is brought to the patient Diet: Patients follow halal or Muslim kosher requirements. They must have non-pork or vegetarian meals Latin Americans Islam Local treatments: Some patients may have used the services of a “curandero’” (local healer). Those treatment details should be known to provider Culture: During the month of Ramadan, providers should be aware of fasting requirements to help them make proper clinical interventions Language and Diet CAM* treatment and Personal Healthcare Related Beliefs *Complementary and alternative medicine • Religion: Patients and their family may require a prayer area or a priest in order to pray or conduct a religious ceremony Some hospitals provide a chapel and Pastoral services; for example, Baptist Hospital (New England), John Hopkins • Custom and Beliefs: Different regions of the world have customs and beliefs which may need to be adhered to in order to obtain a desired output Providers have female physicians for treating female patients, if a particular culture requires that • Language: Knowledge of medical terminology in the patient’s language as well as English will aid in communication between the physician and patient Providers have interpreters and help lines for round-the-clock translation and interpretation service • Diet: Diets differ by religion and region. For certain patients it is important for the meat to be ‘Halal’ (made in a customary way) Providers have separate kitchens and menus which are prepared with specific customs and beliefs in mind Note: Insights developed from: (1) Hospital web sites: • Mayo Clinic: http://www.mayoclinic.org • New England Baptist Hospital: http://www.nebh.org/sites/nebh/home.asp • John Hopkins: www.hopkinsmedicine.org (2) http://nccam.nih.gov/news/newsletter/2006_fall/hospitals.htm (3) Sources of information about different religious practices • en.wikipedia.org/wiki/Eucharistic_adoration • www.stmarys-hospital.com/Services/Pastoral.aspx • www.public.asu.edu/~squiroga/leigh.HTM • Health Care Delivery to the Arab American Community; April, 1999; http://erc.msh.org/provider/arab_excerpt.pdf • Preventing Ethical Dilemmas from Pediatric Nursing:The Muslim People http://www.medscape.com/viewarticle/457485_2 © 2008 Deloitte Development LLC. All rights reserved. 21 • CAM: Patients may sometimes need alterative therapy and medical care during or after their treatment 27% of hospitals offered one or more CAM service in 2005* * Survey, American Hospital Association • Culture with respect to health and disease: Sensitivity in this area aids in understanding the patient and how to treat him better In AMCs such as Johns Hopkins, international medical graduates act as patient coordinators Medical Tourism Major Centers for Inbound Medical Tourism Texas Medical Center Has the largest air ambulance service and a successful inter-institutional transplant program University of Pittsburgh Medical Center Offers integrated health care delivery system & health plans Description • Employee strength: 73,600 (more than 26,000 registered nurses, LVNs, clinical caregivers, technicians & medical support staff and 13,000 volunteers) • Number of patients: 5.5M patient visits Key focus area (international) • All specialties are covered • Largest number of heart surgeries performed in the world Partners/ members • 46 institutions of the Texas Medical Center include 13 renowned hospitals and two specialty institutions, two medical schools, four nursing schools, and schools of dentistry, public health and pharmacy Description • Employee strength: 43,000 employees • Number of patients: More than 3 million outpatient visits & more than 165,000 inpatient visits Key focus area (international) • All transplantations, cancer, neurosurgery, psychiatry, rehabilitation, geriatrics, women’s health and many others Partners/ members • Comprises 19 hospitals, and a network of other care sites across western Pennsylvania • Has partnered with Italy’s region of Sicily to develop a hospital in Palermo Description • Employee strength: 10,458 faculty members in clinical departments of afiliated hospitals and institutions with a total of over 3,000 beds • Number of patients: Offers services to over 2 million people in the Boston region Key focus area (international) • All specialties are covered Partners/ members • In addition to afiliated institutes, has 100 Primary Care Centers • Has developed more than 50 programs in over 30 countries across ive continents • Dubai Healthcare City is launching University Hospital, a 400-bed tertiary care teaching hospital Description • Employee strength: over 25,000 • Number of patients: 60,000 admissions each year and more than 500,000 outpatient visits Key focus area (international) • Collaborative research, education, training to physician and other technical staff, policy planning, medical services Partners/ members • Has ties with reputed institutes in Japan, Singapore, India, UAE, Canada, Lebanon, Turkey, Ireland, Portugal, Chile and Panama City Description • Employee strength: 1,400 physicians • Number of patients: More than 3 million outpatient visits & 68,000 surgical cases per year Key focus area (international) • Over120 medical specialties and sub-specialties Partners/ members • In addition to the main campus and hospitals, has eight more clinic hospitals • Cleveland Clinic Abu Dhabi in partnership with government of UAE is scheduled to be operational in 2010 Description • Employee strength: Employs more than 2,500 physicians & scientists and over 42,000 allied health staffs • Number of patients: 135,000 patient visits & 10,000 international patients Key focus area (international) • All specialties are covered Partners/ members • Has four major clinics: Rochester (MN), Jacksonville (FL) and Phoenix and Scottsdale (AZ) • Operates in many smaller clinics and hospitals in Minnesota, Iowa & Wisconsin (Mayo Health System) Harvard Medicine Third-oldest medical school in the U.S. Its not-for-profit subsidiary focuses on international operations Johns Hopkins Hospital Teaching hospital in Maryland founded by Johns Hopkins Cleveland Clinic Offers both clinical and hospital care with research and education (fifthlargest research institute in U.S.). Ranked #1 in heart care by U.S. News & World Report Mayo Clinic The largest integrated group practice in the world 22 Medical Tourism Major Centers for Inbound Medical Tourism (cont.) Cornell Medical School Weill Medical College of Cornell University was founded in 1898; affiliated in 1927 with New YorkPresbyterian Hospital Duke University School of Medicine (DUMC) Has been voted the best-quality hospital in the Durham-Chapel Hill area Memorial Sloan-Kettrering Cancer Center One of the world’s premier cancer centers Description • Employee strength: 240 full-time, 265 voluntary and 775 network faculty members • Number of patients: Nearly 2 million patient visits per year, including more than 230,000 visits to its emergency departments (New York-Presbyterian Hospital) Key focus area (international) • Research and education, with all specialty medical care Partners/ members • Has opened a medical school in Qatar and a research and advisory institute in Seoul • Maintains afiliations with Memorial Sloan-Kettering Cancer Center, Hospital for Special Surgery and metropolitan-area institutions Description • Employee strength: 8,648 full-time employees • Number of patients: More than 1.4 million outpatient visits & 60,000 surgical cases per year Key focus area (international) • All specialties, with eminence in cardiac and organ transplant care Partners/ members • DUSM has partnered with NUS to open Duke-NUS Medical Graduate School Singapore Description • Employee strength: 9,000 • Number of patients: About 21,000 inpatients and more than 431,000 outpatient visits annually Key focus area (international) • Advisory services for a wide spectrum of cancers Partners/ members • Has established relationships with institutions around the world: Hong Kong, Barcelona, Geneva, Athens, Sao Paulo, Seoul, Istanbul, Singapore and Philippines Note: This is an indicative table for illustrative purposes. Provider web sites and the following web pages: • http://www.texmedctr.tmc.edu/root/en/GetToKnow/FactsandFigures/FactsAndFigures.htm • http://www.texmedctr.tmc.edu/root/en/GetToKnow/AboutTMC/About+the+TMC.htm • http://www.texmedctr.tmc.edu/root/en/GetToKnow/AboutTMC/About+the+TMC.htm • http://health.usnews.com/usnews/health/partners.htm • http://www.mayoclinic.org/mcitems/mc0700-mc0799/mc0710-2007.pdf • http://www.washingtondiplomat.com/04-02/c5_04_02.html • http://www.mayoclinic.com/health/AboutThisSite/AboutMayoClinic A Word about Intrabound Medical Tourism – Domestic Centers of Excellence A less significant form of medical tourism occurs when patients travel to non-local facilities or Centers of Excellence within their home country to receive medical treatment. Drivers include the availability of a physician who performs a complex or specialty procedure, decreased waiting times, higher quality of care, lower costs, and inclusion of the facility under coverage provisions of the individual’s insurance program. 23 While data about intrabound medical tourism is sparse, its prevalence is widely assumed. The patient volumes of leading cancer centers (e.g., Mayo, Hutchinson, MD Anderson, Hopkins), research hospitals (e.g., Washington University St. Louis, Massachusetts General, Stanford, Mt. Sinai) and many other specialty hubs are impacted by individuals who are self-referred or physician-referred based on perceived and/or demonstrated specialized expertise. In addition, health plans have supported medical tourism: United Healthcare’s United Resource Network and Aetna’s Centers of Excellence for transplants and bariatric surgery are examples. Intrabound medical tourism is likely to grow with consumerism and the resulting demand for transparency in prices and clinical performance (Figure 23). However, it is currently difficult to measure the trend because data are not available. Medical Tourism Looking Ahead Figure 23: U.S. Inbound Medical Tourism Spending, 10 Year Projection (billion U.S.$) The growth of medical tourism is driven by cost, consumerism, quality, and foreign economic development. Outbound medical tourism is expected to increase as health care costs in the United States continue to rise. In addition, consumerism and higher out-of-pocket expenses are prompting individuals to seek lower-cost alternatives to U.S.-based treatments. Inbound medical tourism is primarily driven by the search for high-quality care without extensive waiting periods. Foreign patients are willing to pay more for care within the United States if these two factors play a large role. Finally, economic development abroad and the growth of U.S.-based international programs should help to meet medical tourism’s capacity demands, at least in the short term. Outbound medical tourism is likely to experience explosive growth over the next three to five years, followed by continued slower growth due to capacity constraints. The availability of lower-cost, offshore treatment options could save U.S. patients billions of dollars and reduce spending within the U.S. health care system. Inbound medical tourism is also expected to grow, but at a much slower and steadier rate than outbound medical tourism (Figures 22 and 23). Academic medical centers and major health systems with partnerships abroad are likely to lead the way in this sector. Intrabound medical tourism may expand as health insurers and consumers begin to leverage cost and performance data to take advantage of regional differences in pricing, quality, customer satisfaction and waiting times. However, it is not expected to be a major component of medical tourism until this data becomes more transparent. $14 $12 $10 $8 $6 $4 $2 $0 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Upper Bound Base Model Lower Bound Assumptions • In 2005, there were 44.95 million inpatient procedures performed in the United States.14 • Assumes that 25 percent of procedures are conducted in a hospital with international patients. • International patients represent approximately 3.5 percent of inpatient procedures with a range of 2-5 percent for the lower and upper bound.15 • The annual procedure growth rate is 3 percent. • Assumes one procedure is equivalent to one patient. 2008 Deloitte Development LLC. All rights reserved. Figure 22: Spending by Inbound Medical Tourists 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Base Case Spending (billions U.S.$) 4.7 5.0 5.3 5.6 6.0 6.3 6.7 7.1 7.6 8.0 Lower Bound Spending (billions U.S.$) 2.7 2.9 3.0 3.2 3.4 3.6 3.8 4.1 4.3 4.6 Upper Bound Spending (billions U.S.$) 6.7 7.1 7.6 8.0 8.5 9.0 9.6 10.2 10.8 11.4 Year Note: The weighted price of a procedure in a foreign country was multiplied by the low of outbound U.S. patients. Inlation-adjusted using a rate of three percent. © 2008 Deloitte Development LLC. All rights reserved. 14 15 Advance data from Vital and Health Statistics. Centers for Disease Control. July 12, 2007. Available at: http://www.cdc.gov/nchs/data/ad385.pdf © 2008 Deloitte Development LLC. All rights reserved. 24 Medical Tourism Implications Employers Provider Organizations As inbound medical tourism expands, the majority of growth will be at the major academic medical centers which have established partnerships with international programs. These medical centers will look to expand their capacity to accommodate the growth in foreign medical tourists looking to obtain quality health care without having to wait extended periods of time. Health Plans The expansion of medical tourism creates several opportunities for health insurers. The low-cost alternative of receiving care abroad enables insurers to develop plans that provide incentives for patients willing to travel for various procedures. As the cost of health care continues to rise in the United States, leveraging low-cost care abroad can help health insurers to increase profitability. Employers are seeking less-costly care options for their employees. Medical tourism will capture employers’ interest, but they will need to sell it to their employees. A partnership with health insurers that offer medical tourism to U.S. patients can help to reduce the financial burden of offering health insurance among all employees. Regulators and Policymakers Medical tourism provides considerable opportunities for regulators and policymakers to create initiatives that will enable greater access to health care. However, the U.S. government may be cautious when considering the promotion of an industry that will likely create a loss of potential spending in the U.S. Also, assurance of quality care abroad will likely be a growing concern of policymakers. Impact of Outbound and Inbound Medical Tourism Stakeholder Impact Provider Organizations • Inbound medical tourism could spawn academic medical (AMC) growth opportunities. Speciically, AMCs may need to expand capacity to manage the influx of inbound patients. • Outbound medical tourism means that the concept of “offshoring” will now hit physicians and hospitals, industries never thought to be at risk for global competition. For example, West Virginia recently passed a bill to send state employees abroad for treatment. • Intrabound medical tourism will create intense competition between winner and loser organizations. Competition will be based on demonstrable value propositions (price, quality, service) mitigated by consumer/employer/government-sponsored insurance programs. Health Plans • Inbound medical tourism’s impact will be minimal unless foreign patients buy certain critical illness policies to pay for their condition. Opportunity exists for health plans to create products targeted to inbound medical tourists to facilitate price negotiation and care coordination. • Outbound medical tourism provides health plans additional network options for cost-effective care that can be incorporated as features in group and individual products. Health plans may need to decrease premiums for employers who send their employees abroad for major, non-urgent surgeries. Risks could include exposure to a foreign country’s medicolegal system; nurses and other staff might not be as qualiied as those in the U.S. • Intrabound medical tourism likewise will be driven by health plan product design. It offers potential for customization of insurance programs for individuals and groups. Employers • Inbound medical tourism – n/a • Outbound medical tourism will become an interesting option for employers as a cost-management hedge for services that are safe, effective and less costly. Self-insured employers will need to consider the risk of malpractice suits. • Intrabound medical tourism will also be of interest to employers, if they are given the opportunity to narrow physician networks to high-performing, efficient and less-costly providers. However, tension with local community providers is a likely result if employers direct employees out of the immediate community. Regulators and Policymakers • Inbound medical tourism – n/a • Outbound medical tourism is a complex regulatory issue: Medical liability, risk management, oversight of devices and prescription drugs, credentialing of providers, et al, are more complicated offshore. It is not likely that the government will direct enrollees (Medicare, Medicaid, FEHP) in the direction of outbound medical tourism, but it is plausible that barriers will not be created for commercial plans, employers and individuals. • Intrabound medical tourism to high-quality specialty hubs might be attractive to policymakers where demonstrable quality and eficiency gains are achievable. © 2008 Deloitte Development LLC. All rights reserved. 25 Medical Tourism Access this report online along with other related Center research To access a copy of the Medical Tourism: Consumers in Search of Value report online please visit: www.deloitte.com/us/medicaltourism To access other research produced by the Deloitte Center for Health Solutions please visit: www.deloitte.com/us/centerforhealthsolutions . Subscribe To receive complementary e-alerts when new research is published please register at: www.deloitte.com/centerforhealthsolutions/subscribe Appendix I The following articles provided insights: • Devon M. Herrick, “Medical Tourism: Global Competition in Health Care,” NCPA Policy Report No. 304, November 2007 • Martha Lagace, “The Rise of Medical Tourism, Q&A with Tarun Khanna,” published December 17, 2007 • “An Emerging Healthcare Solution to Exorbitant Healthcare Costs for Uninsured and Underinsured Americans,” Medretreat, accessed at http://www.medretreat.com/ 12/23/07 • CPT Robert A. Harris, USAF MSC, “Report: A Study of the Impact of International Patients on the Johns Hopkins University of Medicine,” February 1999 • Hilary Abramson, “The Best Money Can Buy: Medical Tourism in the U.S.A.,” New America Media, News Feature/Analysis, posted February 2, 2006 • Don R. Martin, MD, “Challenges and Opportunities in the Care of International Patients: Clinical and Health Services Issues for Academic Medical Centers,” Acad Med. 2006, 81:189–192 • “A Feasibility Study for a Yukon Health and Wellness Tourism Industry,” Whitehorse, Yukon, May 2005 • Stuart Altman, David Shactman and Efrat Elat, “Could U.S. Hospitals Go the Way of U.S. Airlines? A ‘Darth Vader’ Scenario,” presentation to Hospital Payment Symposium, Washington, DC, July 15, 2005 • Katrien Kesteloot, PhD, “Health Care Market Reforms & Academic Hospitals in International Perspective,” Achtergrondstudie, Zoetermeer, 2003 • Sara Caballero-Danell and Chipo Mugomba,” Medical Tourism and its Entrepreneurial Opportunities – A Conceptual Framework for Entry into the Industry,” School of Business and Economic Law, Goteborg University, January 2007 • Olivia F. Lee, MBA and Tim R. V. Davis, PhD, “International Patients: A Lucrative Market for U.S. Hospitals,” Health Marketing Quarterly, Vol. 22(1), 2004 • William Bies, Lefteris Zacharia, “Medical Tourism: Outsourcing Surgery,” Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, PA, Department of Medicine, University of Pittsburgh, Pittsburgh, PA; Received November 28, 2006; accepted March 14, 2007 • IMTJ (International Medical Travel Journal) articles: • Insurance and Medical Travel, September 24, 2007 • Premium Service, November 1, 2007 • USA: the Cost of Healthcare, June 18, 2007 26 Medical Tourism Appendix II The following web sites provided insights: • http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=2234298 • “Some Companies, Insurers Mull Sending Americans Abroad for Surgery,” November 4, 2006. Westchester Journal News, downloaded from: www.bcbshealthissues.com • Various reading and sites: • http://www.project-management.in/ • http://en.wikipedia.org/wiki/Medical_tourism#History • http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=2234298 • http://www.discovermedicaltourism.com/hungary/ • http://www.treatmentinhungary.net/ • http://www.discovermedicaltourism.com/hungary/ • http://www.treatmentinhungary.net/ • http://www.arabmedicaltourist.com/ • http://timesofindia.indiatimes.com/articleshow/2924252.cms • Over 150,000 medical tourists travelled to India in 2002 alone... number of such travelers has been increasing by at least 25% every year • 150,000 (2002); 25% growth rate till 2007 • Cost: Avg. 20% of U.S.: • See table "Figure 5 Costs" below for details • http://www.thaiwebsites.com/medical-tourism-thailand.asp • Cost: Avg. 30% of U.S. • See table "Figure 5 Costs" below for details • http://en.wikipedia.org/wiki/Medical_tourism#Singapore • Cost: Avg. 35% of U.S. • See table "Figure 5 Costs" below for details • http://www.eturbonews.com/2692/malaysia-worlds-top-five-medical-tourism-dest • Cost: Avg. 25% of U.S. • See table "Figure 5 Costs" below for details • http://www.eturbonews.com/2692/malaysia-worlds-top-five-medical-tourism-dest • http://www.discovermedicaltourism.com/malaysia/ • http://www.project-management.in/malaysia.php • http://www.traveldailynews.com/new.asp?newid=27041&subcategory_id=69 • http://www.traveldailynews.com/new.asp?newid=27041&subcategory_id=69 • http://www.brazilmedicaltourism.com/mostrar_post.php?id=17&cat=6 • http://en.wikipedia.org/wiki/Medical_tourism • http://www.brazilmedicaltourism.com/mostrar_post.php?language=En&id=151&cat=5 • http://www.project-management.in/costa_rica.php • http://www.articlesbase.com/destinations-articles/medical-tourism-in-costa-rica-canada-and-cuba-396305.html • http://en.wikipedia.org/wiki/Medical_tourism#Mexico • http://en.wikipedia.org/wiki/Medical_tourism#Mexico • http://www.medicaltourismco.com/medical-tourism/low-cost-gastric-sleeve-abroad-price-advantage-of-mexico-costa-rica-india/ • http://en.wikipedia.org/wiki/Medical_tourism#Mexico • http://www.medicaltourismco.com/medical-tourism/low-cost-gastric-sleeve-abroad-price-advantage-of-mexico-costa-rica-india/ • http://www.project-management.in/mexico.php 27 Medical Tourism Table: Figure 5 Costs Major medical procedures w/average total medical/hospital cost in a western-level hospital $U.S. Costs from “Patient Beyond Border” by Josef Woodman. Details below Countries Cost as a % to U.S. Procedure U.S. India Thailand Singapore Malaysia India Thailand Singapore Malaysia Heart Bypass 130,000 10,000 11,000 18,500 9,000 8% 8% 14% 7% Heart Valve Replacement 160,000 9,000 10,000 12,500 9,000 6% 6% 8% 6% Angioplasty 57,000 11,000 13,000 13,000 11,000 19% 23% 23% 19% Hip Replacement 43,000 9,000 12,000 12,000 10,000 21% 28% 28% 23% Hysterectomy 20,000 3,000 4,500 6,000 3,000 15% 23% 30% 15% Knee Replacement 40,000 8,500 10,000 13,000 8,000 21% 25% 33% 20% Spinal Fusion 62,000 5,500 7,000 9,000 6,000 9% 11% 15% 10% “Patient Beyond Border” by Josef Woodman. The table used in this book is available from ABILITY Magazine at http://www.abilitymagazine.com/pbb.html. Note: Costs are for surgery, including hospital stay only. Costs assumptions taken for India (20%); Malaysia (25%); Thailand (30%); Singapore (35%). Appendix III The following sources provided insights: • http://www.cumc.columbia.edu/health/hw_affiliates.html • http://www.upmc.com/AboutUPMC/International/Locations/ • http://www.pittsburghlive.com/x/pittsburghtrib/news/specialreports/italy/ • http://www.mskcc.org/mskcc/html/5263.cfm • http://www.jhintl.net/glo/projects/ • http://my.clevelandclinic.org/library/places_locations.aspx • http://www.ameinfo.com/132239.html • http://www.nyp.org/news/hospital/cornell-medical-qatar.html • http://inside.duke.edu/article.php?IssueID=178&ParentID=17120 • http://www.hmi.hms.harvard.edu/about_us/global_presence/index.php • “The Biggest Challenges Facing Medical Travel and Tourism,” IMTJ (International Medical Travel Journal), September 24, 2007 (Note: IMTJ asked Dr, Jones and Dr, Keith for their opinions on a number of important issues facing the medical travel industry.) • “An emerging Healthcare Solution to Exorbitant Healthcare Costs for Uninsured and Underinsured Americans,” Medretreat, accessed at http://www.medretreat.com/ 12/23/07 • Greg Allen, “Employers, Insurers Consider Overseas Health Care,” http://www.npr.org/templates/story/story.php?storyId=16294182 • Patrik Jonsson, “Companies Explore Overseas Healthcare,” The Christian Science Monitor, August 16, 2006, http://www.csmonitor. com/2006/0816/p03s03-usec.html 28 Authors Acknowledgements We’d like to recognize the individuals who contributed their insights and support to this project. The core team comprised: Thanks to the following colleagues for their contributions and participation: Mitesh Patel, Vibhor Sahare, Sudeep Krishna and Suraj Prasad. Paul H. Keckley, PhD Executive Director Deloitte Center for Health Solutions [email protected] Howard R. Underwood, MD, FSA Senior Fellow & MDP Deloitte Center for Health Solutions Senior Manager Deloitte Consulting LLP [email protected] Contact Information To learn more about the Deloitte Center for Health Solutions, its projects and events, please visit www.deloitte.com/centerforhealthsolutions. Deloitte Center for Health Solutions 555 12th Street N.W. Washington, DC 20004 Phone 202-220-2177 Fax 202-220-2178 Toll free 888-233-6169 Email [email protected] Web http://www.deloitte.com/centerforhealthsolutions Item #8174 As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. 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