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    Two Vale employees, one man and one woman, are wearing safety equipment, such as vest, glasses and helmet.
    Photographer: Ricardo Teles
    com.liferay.portal.kernel.util.DateUtil_IW@40bcd9ea
    Photographer: Vale's Archive 


    Vale’s Health Insurance Scheme (known as AMS) is one of the benefits offered by the company to employees and their dependents. 


    The health insurance scheme is registered with the National Health Insurance Regulatory Agency (ANS), registration number 345695. 

    To access important service information, select one of the options below:

    Information for employees and their dependents is available at portalams.com.br, where you will find a series of services, including the following: 
    See the network of accredited service providers
    Reimbursement records
    Medications
    Medical service use records
    Procedures via text message
    Download this app to get direct access from your phone to your online health insurance policy member’s card. You can also request reimbursements, schedule consultations at PASA Clinics (which work exclusively for AMS and PASA health insurance plans), and much more. 
    Our accredited medical professionals have an exclusive service area, with access to medical records to fill in, protocols and other information. 
    Our accredited medical professionals have an exclusive service area, with access to medical records to fill in, protocols and other information. 

    Vale’s Health Insurance Scheme 

    Run by: 

    Vale S/A 

    ANS registration number: 

    345695 

    Vale’s corporate taxpayer identification number (CNPJ): 

    33.592.510/0001-54 

    Health Insurance Ratings

    IDSS: 0,8439 

    Vale’s ratings calculated by the National Health Insurance Regulatory Agency (ANS): 

    Overall Health Insurance Performance Rating (IDSS): 0.8439 

    Medical Care Quality Rating (IDQS): 0.9659 

    Medical Care Access Rating (IDGA): 0.5722 

    Market Sustainability Rating (IDSM): 1.0000 

    Process and Regulation Management Rating (IDGR): 0.8250 

    For more information about these indicators, visit the Health Insurance Quality Program page on ANS’ website. 

    IDSS: 0,8439 

    Vale’s ratings calculated by the National Health Insurance Regulatory Agency (ANS): 

    Overall Health Insurance Performance Rating (IDSS): 0.8439 

    Medical Care Quality Rating (IDQS): 0.9659 

    Medical Care Access Rating (IDGA): 0.5722 

    Market Sustainability Rating (IDSM): 1.0000 

    Process and Regulation Management Rating (IDGR): 0.8250 

    For more information about these indicators, visit the Health Insurance Quality Program page on ANS’ website. 

    IDSS: 0.8079 

    Vale’s ratings calculated by the National Health Insurance Regulatory Agency (ANS): 

    Overall Health Insurance Performance Rating (IDSS): 0.8079 

    Medical Care Quality Rating (IDQS): 0.8078 

    Medical Care Access Rating (IDGA): 0.6102 

    Market Sustainability Rating (IDSM): 1.0000 

    Process and Regulation Management Rating (IDGR): 0.8250 

    For more information about these indicators, visit the Health Insurance Quality Program page on ANS’ website. 

    Wave

    Annual Satisfaction Survey

    Between September 15, 2023, to October 16, 2023, AMS held its Annual Customer Satisfaction Survey. The participants answered questions about medical care, service channels and their overall satisfaction with the health insurance scheme. This survey is required by the National Health Insurance Regulatory Agency (ANS) and its methodology is standardized. The agency uses the results to calculate each health insurer’s Overall Health Insurance Performance Rating (IDSS) and to learn about factors related to customer satisfaction. 

    AMS’ survey was carried out over the phone by polling firm IBRC and audited by FJB Gestão Estratégica e Auditoria. 

    Service channels

    Phone numbers

    Our health insurance customers in any location across Brazil can contact us by calling 4004 0183 (from state capitals) or 0800 722 0183 (from other locations). 

    AMS Ethics and Conduct Office

    This is an exclusive relationship channel that gives customers a voice in the management of Vale’s private Health Insurance Scheme. We are always looking for ethical solutions and process improvements. Before contacting the office, customers must first go through the company’s other channels, such as the call center or one of our service branches. 

    If an issue has not been resolved in another channel, it is possible to contact the AMS Ethics and Conduct Office by clicking on the button below and accessing the “TALK TO US” tool. 

    Please note that through the Relationship Center, it is possible to obtain information about professionals and hospitals in our network of accredited service providers or consult the list of medications and procedures covered by the health insurance policy at any time of the day. AMS’ customer service channel is available 24/7.