research-article

"It's Not an Issue of Malice, but of Ignorance": Towards Inclusive Video Conferencing for Presenters Who are d/Deaf or Hard of Hearing

Authors:

Josh Urban Davis,

Parmit K. Chilana,

Xing-Dong YangAuthors Info & Claims

Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, Volume 7, Issue 3

Article No.: 92, Pages 1 - 31

https://doi.org/10.1145/3610901

Published: 27 September 2023 Publication History

Abstract

As video conferencing (VC) has become necessary for many professional, educational, and social tasks, people who are d/Deaf and hard of hearing (DHH) face distinct accessibility barriers. We conducted studies to understand the challenges faced by DHH people during VCs and found that they struggled to easily present or communicate effectively due to accessibility limitations of VC platforms. These limitations include the lack of tools for DHH speakers to discreetly communicate their accommodation needs to the group. Based on these findings, we prototyped a suite of tools, called Erato that enables DHH speakers to be aware of their performance while speaking and remind participants of proper etiquette. We evaluated Erato by running a mock classroom case study over VC for three sessions. All participants felt more confident in their speaking ability and paid closer attention to making the classroom more inclusive while using our tool. We share implications of these results for the design of VC interfaces and human-the-the-loop assistive systems that can support users who are DHH to communicate effectively and advocate for their accessibility needs.

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Cited By

Li JWu SLeshed G(2024)Re-envisioning Remote Meetings: Co-designing Inclusive and Empowering Videoconferencing with People Who StutterProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661533(1926-1941)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661533

Index Terms

"It's Not an Issue of Malice, but of Ignorance": Towards Inclusive Video Conferencing for Presenters Who are d/Deaf or Hard of Hearing
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing devices

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cover image Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies

Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies Volume 7, Issue 3

September 2023

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DOI:10.1145/3626192

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Published: 27 September 2023

Published in IMWUT Volume 7, Issue 3

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Li JWu SLeshed G(2024)Re-envisioning Remote Meetings: Co-designing Inclusive and Empowering Videoconferencing with People Who StutterProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661533(1926-1941)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661533

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