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Online Grocery Delivery Services: An Opportunity to Address Food Disparities in Transportation-scarce Areas

Authors:

Tawanna R. Dillahunt,

Sylvia Simioni,

Xuecong XuAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 649, Pages 1 - 15

https://doi.org/10.1145/3290605.3300879

Published: 02 May 2019 Publication History

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Abstract

Online grocery delivery services present new opportunities to address food disparities, especially in underserved areas. However, such services have not been systematically evaluated. This study evaluates such services' potential to provide healthy-food access and influence healthy-food purchases among individuals living in transportation-scarce and low-resource areas. We conducted a pilot experiment with 20 participants consisting of a randomly assigned group's 1-month use of an online grocery delivery service, and a control group's 1-month collection of grocery receipts, and a set of semi-structured interviews. We found that online grocery delivery services (a) serve as a feasible model to healthy-food access if they are affordable and amenable to multiple payment forms and (b) could lead to healthier selections. We contribute policy recommendations to bolster affordability of healthy-food access and design opportunities to promote healthy foods to support the adoption and use of these services among low-resource and transportation-scarce groups.

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Cited By

Ganapathy VGupta CArora R(2024)Digital Transformation of Grocery Delivery Services in IndiaTechnological Innovations in the Food Service Industry10.4018/979-8-3693-7683-6.ch001(1-22)Online publication date: 29-Nov-2024
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Dilotsotlhe NMakhubela V(2024)Factors influencing consumer satisfaction and behavioural loyalty in relation to online grocery shopping AppsInternational Journal of Business Ecosystem & Strategy (2687-2293)10.36096/ijbes.v6i5.6736:5(39-49)Online publication date: 11-Dec-2024
https://doi.org/10.36096/ijbes.v6i5.673
Sri Vigna Hema VManickavasagan A(2024)Blockchain implementation for food safety in supply chain: A reviewComprehensive Reviews in Food Science and Food Safety10.1111/1541-4337.7000223:5Online publication date: Oct-2024
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Index Terms

Online Grocery Delivery Services: An Opportunity to Address Food Disparities in Transportation-scarce Areas
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 ACM.

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Cited By

Ganapathy VGupta CArora R(2024)Digital Transformation of Grocery Delivery Services in IndiaTechnological Innovations in the Food Service Industry10.4018/979-8-3693-7683-6.ch001(1-22)Online publication date: 29-Nov-2024
https://doi.org/10.4018/979-8-3693-7683-6.ch001
Dilotsotlhe NMakhubela V(2024)Factors influencing consumer satisfaction and behavioural loyalty in relation to online grocery shopping AppsInternational Journal of Business Ecosystem & Strategy (2687-2293)10.36096/ijbes.v6i5.6736:5(39-49)Online publication date: 11-Dec-2024
https://doi.org/10.36096/ijbes.v6i5.673
Sri Vigna Hema VManickavasagan A(2024)Blockchain implementation for food safety in supply chain: A reviewComprehensive Reviews in Food Science and Food Safety10.1111/1541-4337.7000223:5Online publication date: Oct-2024
https://doi.org/10.1111/1541-4337.70002
Sapkota SDsouza AAcharya R(2024)Impact of online grocery and food delivery services on food insecurity: a case of US households, before and during the COVID-19 pandemicJournal of Agribusiness in Developing and Emerging Economies10.1108/JADEE-01-2024-0030Online publication date: 4-Jun-2024
https://doi.org/10.1108/JADEE-01-2024-0030
Bose P(2024)Getting people to food and food to people: considering transportation barriers and food access in the future of foodGeographical Review10.1080/00167428.2024.2383459115:1-2(117-137)Online publication date: 5-Aug-2024
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Bennett RDriessen CZorbas CSacks GGupta ACameron AGomez-Donoso CPeeters ABackholer K(2024) ‘ Healthier options tend to get lost in the noise of online’ – Australian shoppers’ experiences with online grocery platforms Public Health Nutrition10.1017/S136898002400104627:1Online publication date: 14-May-2024
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Rogus STurner RGuthrie JNiculescu M(2024)SNAP Online Food Shopping: Nutrition Education Needs Perceived by PractitionersJournal of Nutrition Education and Behavior10.1016/j.jneb.2024.07.00256:11(829-839)Online publication date: Dec-2024
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Fried TGarcía L(2024)Planning for equity and justice in freightFreight Transport Planning10.1016/bs.atpp.2024.09.001(173-204)Online publication date: 2024
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Avelino DDuffy VPuglisi MRay SLituma-Solis BNosal BMadore MChun O(2023)Can Ordering Groceries Online Support Diet Quality in Adults Who Live in Low Food Access and Low-Income Environments?Nutrients10.3390/nu1504086215:4(862)Online publication date: 8-Feb-2023
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Bomfim MWong ELiang PWallace J(2023)Design and Evaluation of Technologies for Informed Food ChoicesACM Transactions on Computer-Human Interaction10.1145/356548230:4(1-46)Online publication date: 11-Sep-2023
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