research-article

Electronic Health Records Are More Than a Work Tool: Conflicting Needs of Direct and Indirect Stakeholders

Authors:

Christiane GrünlohAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 635, Pages 1 - 13

https://doi.org/10.1145/3290605.3300865

Published: 02 May 2019 Publication History

Abstract

The involvement of stakeholders is crucial when designing IT in highly complex application domains, such as healthcare. Stakeholder relationships are complex and can include strongly conflicting needs and value tensions. In this case study, we investigate the different perspectives of patients and physicians related to Patient Accessible Electronic Health Records (PAEHR) in Sweden. Generally, the introduction of this service has been heavily criticised by healthcare professionals, but welcomed by patients. The paper presents an innovative study design where themes from interviews with physicians are used as a lens to analyse survey data from patients. The findings highlight the necessity to understand stakeholders' perspectives about other stakeholder groups by contrasting assumptions and expectations of physicians (indirect stakeholders) with experience of use by patients (direct stakeholders), and discusses practical challenges when designing large-scale health information systems.

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https://doi.org/10.1177/20552076241228024
Chopra SCarroll JPater J(2024)Providing Context to the "Unknown": Patient and Provider Reflections on Connecting Personal Tracking, Patient-Reported Insights, and EHR Data within a Post-COVID ClinicProceedings of the ACM on Human-Computer Interaction10.1145/36869888:CSCW2(1-34)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686988
Kharko ALuckhaus JBlease CCajander ÅHagström JKane BKlein GKujala SMoll JScandurra IHägglund M(2024)Impact of healthcare education on preferences for electronic health records: Results from national survey of patient users in SwedenProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685412(1-10)Online publication date: 13-Oct-2024
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Index Terms

Electronic Health Records Are More Than a Work Tool: Conflicting Needs of Direct and Indirect Stakeholders
1. Applied computing
  1. Life and medical sciences
    1. Health care information systems
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
  2. Interaction design
    1. Interaction design process and methods
      1. Participatory design

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cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

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Papadopoulos Kvon Wyl VGille F(2024)What is public trust in national electronic health record systems? A scoping review of qualitative research studies from 1995 to 2021DIGITAL HEALTH10.1177/2055207624122802410Online publication date: 28-Jan-2024
https://doi.org/10.1177/20552076241228024
Chopra SCarroll JPater J(2024)Providing Context to the "Unknown": Patient and Provider Reflections on Connecting Personal Tracking, Patient-Reported Insights, and EHR Data within a Post-COVID ClinicProceedings of the ACM on Human-Computer Interaction10.1145/36869888:CSCW2(1-34)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686988
Kharko ALuckhaus JBlease CCajander ÅHagström JKane BKlein GKujala SMoll JScandurra IHägglund M(2024)Impact of healthcare education on preferences for electronic health records: Results from national survey of patient users in SwedenProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685412(1-10)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685412
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