extended-abstract

In search of theoretical foundations for UX research and practice

Authors:

Marianna Obrist,

Arnold Vermeeren,

Kaisa Väänänen-Vainio-Mattila,

Effie Lai-Chong Law,

Kari KuuttiAuthors Info & Claims

CHI EA '12: CHI '12 Extended Abstracts on Human Factors in Computing Systems

Pages 1979 - 1984

https://doi.org/10.1145/2212776.2223739

Published: 05 May 2012 Publication History

Abstract

In this paper we point out the relevance of and the need for a theoretical discussion around UX research and practice. Although there is a good coverage of methodological and design related topics in the HCI literature, there is still a lack of theoretical focus in the rapidly increasing work on user experience (UX). We analyzed 122 individual items on theories collected in a CHI'11 special interest group session on UX theories and theoretical frameworks. The data set was filtered and categorized in several iterations, resulting in 56 items distributed over 7 major theory categories and related to 9 relevant disciplines. The categories are an initial mapping of the field and point towards the directions for further conceptual and theoretical clarification. Our results help to explore the multi-disciplinary nature of UX and to build a more solid foundation for UX research and practice.

References

[1]

Bassoli, A., Brewer, J. and Martin, K. 2007. In-between theory and practice: dialogues in design research. In CHI EA '07. ACM, NY, USA, 1691--1696.

Digital Library

[2]

Baumer, E. P. S. and Tomlinson, B. 2011. Comparing activity theory with distributed cognition for video analysis: beyond "kicking the tires". In Proc. CHI '11. ACM, NY, USA, 133--142.

Digital Library

[3]

Blythe, M., Wright, P., McCarthy, J. and Bertelsen, O.W. 2006. Theory and method for experience centered design. In Proc. CHI EA '06. ACM, NY, USA, 1691--1694.

Digital Library

[4]

Carroll, J. M. (Ed.) 2003. HCI Models, Theories, and Frameworks. Towards a Multidisciplinary Science. Morgan Kaufmann, San Francisco.

[5]

Diefenbach, S and Hassenzahl, M. 2009. The "Beauty Dilemma": beauty is valued but discounted in product choice. In Proc. CHI '09. ACM, NY, USA, 1419--1426.

Digital Library

[6]

Fuchs, C. and Obrist, M. 2010. HCI and society: Towards a typology of universal design principles. In: International Journal of HCI, 638--656.

[7]

Gaver, W. 2006. Learning from Experience: The Humble Role of Theory in Practice-Based Research. CHI'06 Workshop position paper for Theory and method for experience centered design.

[8]

Kuutti, K. 2010. Where are the Ionians of user experience research? In Proc. NordiCHI '10. ACM, NY, USA, 715--718.

Digital Library

[9]

Law, E. L. C., van Schaik, P. 2010. Modelling user experience - An agenda for research and practice. Interacting with Computers 22(5): 313--322.

Digital Library

[10]

Obrist, M.; Law, E. L.-C.; Väänänen-Vainio-Mattila, K.; Roto, V.; Vermeeren, A. & Kuutti, K. UX Research: What Theoretical Roots Do We Build On - If Any? In Proc. CHI EA '11. ACM, NY, USA, 165--168.

Digital Library

[11]

Obrist, M., Roto, V., Law, E. L-C., Väänänen-VainioMattila, K., Vermeeren, A. P. O. S., Buie, E. 2012. Theories behind UX Research and How They Are Used in Practice. Accepted CHI'12 Workshop.

Digital Library

[12]

Shneiderman, B., Card, S., Norman, D. A., Tremaine, M. and Waldrop, M. M. 2002. CHI@20: fighting our way from marginality to power. In CHI EA '02. ACM, NY, USA, 688--691.

Digital Library

[13]

Rogers, Y. 2011. Interaction design gone wild: striving for wild theory. interactions 18, 4(7/11), 58--62.

Digital Library

[14]

Vermeeren, A. P. O. S., Law, E. L. C., Roto, V., Obrist, M., Hoonhout, J. and Väänänen-Vainio-Mattila, K. 2010. UX evaluation methods: current state and development needs. In Proc. NordiCHI '10. ACM, NY, USA, 521--530.

Digital Library

[15]

Wright, P., and McCarthy J. 2010. Experience-Centered Design: Designers, Users, and Communities in Dialogue. Synthesis Lectures in Human-Centered Informatics, ed. John Carroll, no. 8, San Rafael, CA: Morgan & Claypool Publishers.

Digital Library

[16]

Zimmerman, J., Forlizzi, J., and Koskinen, I. 2009. Building a unified framework for the practice of experience design. In Proc. CHI '09. ACM, NY, USA, 4803--4806.

Digital Library

Cited By

Aldhous JSobolewska EWebster G(2024)Evaluating Human Experiences of Touching Virtual Reality: A State of The Art Review2024 IEEE International Conference on Metrology for eXtended Reality, Artificial Intelligence and Neural Engineering (MetroXRAINE)10.1109/MetroXRAINE62247.2024.10797081(243-248)Online publication date: 21-Oct-2024
https://doi.org/10.1109/MetroXRAINE62247.2024.10797081
Graichen LGraichen M(2024)Do users desire gestures for in-vehicle interaction? Towards the subjective assessment of gestures in a high-fidelity driving simulatorComputers in Human Behavior10.1016/j.chb.2024.108189156:COnline publication date: 9-Jul-2024
https://dl.acm.org/doi/10.1016/j.chb.2024.108189
Grundgeiger THurtienne JHappel O(2020)Why and How to Approach User Experience in Safety-Critical Domains: The Example of Health CareHuman Factors: The Journal of the Human Factors and Ergonomics Society10.1177/001872081988757563:5(821-832)Online publication date: 8-Jan-2020
https://doi.org/10.1177/0018720819887575
Show More Cited By

Index Terms

In search of theoretical foundations for UX research and practice
1. Human-centered computing
  1. Human computer interaction (HCI)

Recommendations

Theory and practice in ux research: uneasy bedfellows?
CHI EA '13: CHI '13 Extended Abstracts on Human Factors in Computing Systems

We believe that it is time to talk about user experience and its theoretical roots as well as about the relationship between theory and practice in UX research. Although user experience is overused as a buzzword, it defines a main step change in the ...
Theories behind UX research and how they are used in practice
CHI EA '12: CHI '12 Extended Abstracts on Human Factors in Computing Systems

At CHI2011 we organized a SIG session asking the question "What theoretical roots do we build on, if any, in UX research?" Overall, 122 single items from about 70 participants were collected, which corroborates the relevance of and interest in this ...
UX research: what theoretical roots do we build on -- if any?
CHI EA '11: CHI '11 Extended Abstracts on Human Factors in Computing Systems

User Experience (UX) research focusing on the emotional and experiential aspects of system usage is of highly recognized relevance for the CHI community. A lot of work has been conducted with different goals: investigating a common definition and ...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

CHI EA '12: CHI '12 Extended Abstracts on Human Factors in Computing Systems

May 2012

2864 pages

ISBN:9781450310161

DOI:10.1145/2212776

General Chair:
Joseph A. Konstan
University of Minnesota
,
Program Chairs:
Ed H. Chi
Google
,
Kristina Höök
Mobile Life at KTH

Copyright © 2012 Authors.

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 05 May 2012

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Extended-abstract

Conference

CHI '12

Sponsor:

SIGCHI

CHI '12: CHI Conference on Human Factors in Computing Systems

May 5 - 10, 2012

Texas, Austin, USA

Acceptance Rates

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

15
Total Citations
View Citations
973
Total Downloads

Downloads (Last 12 months)21
Downloads (Last 6 weeks)7

Reflects downloads up to 01 Jan 2025

Other Metrics

View Author Metrics

Citations

Cited By

Aldhous JSobolewska EWebster G(2024)Evaluating Human Experiences of Touching Virtual Reality: A State of The Art Review2024 IEEE International Conference on Metrology for eXtended Reality, Artificial Intelligence and Neural Engineering (MetroXRAINE)10.1109/MetroXRAINE62247.2024.10797081(243-248)Online publication date: 21-Oct-2024
https://doi.org/10.1109/MetroXRAINE62247.2024.10797081
Graichen LGraichen M(2024)Do users desire gestures for in-vehicle interaction? Towards the subjective assessment of gestures in a high-fidelity driving simulatorComputers in Human Behavior10.1016/j.chb.2024.108189156:COnline publication date: 9-Jul-2024
https://dl.acm.org/doi/10.1016/j.chb.2024.108189
Grundgeiger THurtienne JHappel O(2020)Why and How to Approach User Experience in Safety-Critical Domains: The Example of Health CareHuman Factors: The Journal of the Human Factors and Ergonomics Society10.1177/001872081988757563:5(821-832)Online publication date: 8-Jan-2020
https://doi.org/10.1177/0018720819887575
Melo BDarin TGuimaraes RSaibel Santos Cde Santana VKronbauer A(2019)Scope and definition of user experience in BrazilProceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems10.1145/3357155.3358444(1-11)Online publication date: 22-Oct-2019
https://dl.acm.org/doi/10.1145/3357155.3358444
Darin TCoelho BBorges B(2019)Which Instrument Should I Use? Supporting Decision-Making About the Evaluation of User ExperienceDesign, User Experience, and Usability. Practice and Case Studies10.1007/978-3-030-23535-2_4(49-67)Online publication date: 26-Jul-2019
https://dl.acm.org/doi/10.1007/978-3-030-23535-2_4
Chou J(2018)A psychometric user experience model based on fuzzy measure approachesAdvanced Engineering Informatics10.1016/j.aei.2018.10.01038(794-810)Online publication date: Oct-2018
https://doi.org/10.1016/j.aei.2018.10.010
Sood AKhanna SGupta RSingh A(2018)Analysing, Designing, Implementation and Coding E-Commerce Through UXInternational Conference on Wireless, Intelligent, and Distributed Environment for Communication10.1007/978-3-319-75626-4_6(69-107)Online publication date: 18-Apr-2018
https://doi.org/10.1007/978-3-319-75626-4_6
Rajanen DClemmensen TIivari NInal YRızvanoğlu KSivaji ARoche A(2017)UX Professionals' Definitions of Usability and UX --- A Comparison Between Turkey, Finland, Denmark, France and Malaysia16th IFIP TC 13 International Conference on Human-Computer Interaction --- INTERACT 2017 - Volume 1051610.1007/978-3-319-68059-0_14(218-239)Online publication date: 25-Sep-2017
https://dl.acm.org/doi/10.1007/978-3-319-68059-0_14
Gkouskos DPettersson IKarlsson MChen F(2015)Exploring User Experience in the Wild: Facets of the Modern CarDesign, User Experience, and Usability: Interactive Experience Design10.1007/978-3-319-20889-3_42(450-461)Online publication date: 21-Jul-2015
https://doi.org/10.1007/978-3-319-20889-3_42
Gasparini A(2015)A Holistic Approach to User Experience in the Context of an Academic Library Interactive SystemDesign, User Experience, and Usability: Interactive Experience Design10.1007/978-3-319-20889-3_17(173-184)Online publication date: 21-Jul-2015
https://doi.org/10.1007/978-3-319-20889-3_17
Show More Cited By

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents