extended-abstract

Designing for email response management

Authors:

Sungjoon (Steve) Won,

Laura A. DabbishAuthors Info & Claims

CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems

Pages 3661 - 3666

https://doi.org/10.1145/1520340.1520551

Published: 04 April 2009 Publication History

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Abstract

Email is the most widely used form of computer-mediated communication. And replying to messages is one of the main activities email interfaces need to support. In this paper we address the problems users face when managing emails that need a reply. Previous work has found that users have difficulty remembering to reply to messages when they postpone response, and have trouble re- finding messages they want to respond to. We review related work on email management, and describe three designs developed to facilitate email response management.

References

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GMail, "About Web Clips", http:// mail. google. com/ support/ bin/ answer. py? hl=en& ctx= mail& answer= 18219, verified December 20, 2008.

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Gwizdka, J. (2002). TaskView: Design and evaluation of a task-based email interface. In Proceedings of CASCON'2002, Toronto, CA. 136--145.

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Kalman, Y. M., Ravid G., Raban, D. R. & Rafaeli S. (2006). Pauses and Response Latencies: A Chronemic Analysis of Asynchronous CMC. Journal of Computer Mediated Communication, 12( 1), 1--23.

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Index Terms

Designing for email response management
1. Human-centered computing

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Published In

CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems

April 2009

2470 pages

ISBN:9781605582474

DOI:10.1145/1520340

General Chair:
Dan R. Olsen
Brigham Young University
,
Program Chairs:
Ken Hinckley
Microsoft Research
,
Meredith Ringel Morris
Microsoft Research
,
Scott Hudson
Carnegie Mellon University
,
Saul Greenberg
University of Calgary

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 04 April 2009

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Extended-abstract

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CHI '09

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CHI '09: CHI Conference on Human Factors in Computing Systems

April 4 - 9, 2009

MA, Boston, USA

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CHI EA '09 Paper Acceptance Rate 385 of 1,130 submissions, 34%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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