Purpose
The primary objective of this study is to examine how trust and religiosity, in relation ... more Purpose The primary objective of this study is to examine how trust and religiosity, in relation to halal products, impact Turkish consumers' intention to purchase such goods. Furthermore, the study aims to identify whether attitudes towards halal products play a mediating role in these effects.
Design/methodology/approach Data were collected from 847 people living in Turkey using an online survey. The authors empirically tested the proposed conceptual model via structural equation modeling.
Findings The study’s results show that trust in halal products has a positive impact on both the intention to buy halal products and the attitude towards them. Moreover, one’s attitude towards halal products affects the intention to purchase them. Additionally, one’s religiosity-belief level influences the intention to purchase halal products, while religiosity-practice level influences the attitude towards halal products. Furthermore, through indirect effect analyses, it was found that trust in halal products and religious practices has an indirect impact on intention through attitude.
Research limitations/implications These outcomes significantly contribute to understanding the complex interactions between trust in halal products, levels of religiosity, and attitudes in shaping consumers' purchase intentions and approaches towards halal products. These implications offer valuable insights into how consumers' religious beliefs, trust perceptions, and attitudes influence their purchase of halal-certified products. Validating these conclusions on a larger scale and exploring them in different contexts would be beneficial.
Practical implications The practice dimension of religiosity pertains to performing actions prescribed by the religion, embodying the practical applications of religious teachings. According to the research findings, the belief dimension of religiosity significantly and positively affects the intention to purchase halal products. This finding aligns with several prior studies.
Social implications Sharing information on websites, social media platforms, or product packaging can be effective. If businesses genuinely adhere to halal standards and address the genuine needs of consumers who value halal products, they can enhance consumers' interest in such products.
Originality/value This research was conducted in Turkey, where most people follow the Muslim faith. The main objective of the study was to examine the trust levels of consumers who have strong religious beliefs and are sensitive to consuming halal products. The study looked at trust on three levels: trust in the halal product, trust in the company that produces halal products, and trust in institutions that provide halal certification. The study also looked at the religiosity levels of the consumers using a two-dimensional approach, which included their beliefs and practices.
International Journal of Business and Globalisation, 2020
This paper discusses three aspects of the sharing economy: the marketing aspect, the financial as... more This paper discusses three aspects of the sharing economy: the marketing aspect, the financial aspect, and the socio-cultural aspect. The discussion of the marketing aspect suggests that mindful consumption and advances in technology have made sharing economy possible and increasingly popular. This has modified consumption patterns, particularly in the tourism industry, and has changed traditional marketing channels. It is further suggested, that the increasing prevalence of sharing economy practices is directly linked to increases in revenue and improvements in customer welfare and job creation. Moreover, socio-cultural characteristics of societies have also been linked to the provision and use of sharing economy. More specifically, attitudes towards innovation, sharing, trust and environmental sensitivity have been identified as socio-cultural factors that are expected to influence the provision of sharing economy services, and individualism-collectivism, uncertainty avoidance, power distance and the internet appear to be key behaviour determinant variables.
The usage of the internet-based technologies, particularly social
networking sites such as Facebo... more The usage of the internet-based technologies, particularly social networking sites such as Facebook and Twitter as business platforms can be a critical strategy in enhancing an online retail outlet’s reach and operational efficiency. This study employs a qualitative study with 20 in-depth interviews to explore the factors/strategies that influence students’ acceptance of e-shopping. The objectives of the study were to examine students’ perceptions of e-shopping via the social media fan pages of Konga and Jumia online stores and their perceptions about the difference in the influence of the online marketing strategies on acceptance of e-shopping between Konga and Jumia online stores. The results highlight students’ perceptions of e-shopping via the social pages and they find e-shopping experience very interesting and fun. The most important motivating factor which influenced the online shopping in Konga and Jumia online stores are the marketing strategies that companies use and convenience followed by time saving and price for consumers.
Abstract
Purpose – The purpose of this paper is to examine affective commitment, normative commit... more Abstract Purpose – The purpose of this paper is to examine affective commitment, normative commitment, and continuance commitment in a cross-national context to identify if the effect of country-specific cultural orientation on organizational commitment of faculty in higher education functions invariably in different countries. Design/methodology/approach – The work expands on Meyer and Allen’s (1991) three-component model of organizational commitment. It includes relevant literature review on ten countries and the results of a survey of university faculty members, assessing their institutions’ human resources practices and their effect on organizational commitment. Basic descriptive statistics were performed on nominal and interval data, means, medians, and standard deviations were computed, and tests of mean equivalence, including ANOVA tests, were performed. In certain instances, Pearson and Spearman correlations were computed to ascertain correlation, and χ2 tests for randomized response were used, while Cronbach’s α test helped to establish survey instrument validity. Findings – Though certain differences may exist between different countries and cultures with respect to the three-component model of organizational commitment, there is strong evidence of the existence of invariance and, thus, generalizability of the model across cultures. Research limitations/implications – Cultural studies have focused on differences in organizational commitment at national levels. Further attempts to identify the universality of factors leading to organizational commitment should account for culture in the study of employee-related globalization issues in higher education institutes. Knowledge of cultural impact is also useful from a managerial perspective, and for the design of relevant strategies. Practical implications – National context plays a major role in shaping the nature of educational institutions. This study brings out the need for a deeper understanding of invariance in organizational commitment (inter-alia, through the three-component model). Originality/value – This study contributes to a better understanding of the relationship between organizational commitment and its various antecedents, including human resources management practices, for faculty in higher education institutes.
The problem of employee turnover in the retail industry is well documented. Empowered employees p... more The problem of employee turnover in the retail industry is well documented. Empowered employees provide positive experiences and therefore retention rates increase as well as employee commitment to the organisation. This qualitative study sought to document and describes how retail employees perceive the role of autonomy to implement customer decisions and the effect on job satisfaction and turnover intent. A descriptive multiple-case research design was used and data were collected through multiple sources. The study indicates real-world connections between autonomy, empowerment, job satisfaction, and the intent to quit, identifying characteristics that affect such employee intentions. The results contribute to understanding how employee empowerment can increase employee job satisfaction, thereby increasing retention rates, and how empowerment provides positive customer value in a highly competitive industry. Reference to this paper should be made as follows: Young, R.E. and Komodromos, M. (2018) 'The role of autonomy to implement customer decisions in job satisfaction and turnover intention in retail employees: a multiple-case study', Int. J. Teaching and Case Studies, Vol. 9, No. 3, pp.258-274. Biographical notes: Reed E. Young holds a PhD and works as an Instructor at the University of Hawaii West Oahu in the Public Administration Division, and an adjunct faculty for University of Phoenix teaching strategic management and human resources at the undergraduate and graduate levels. He holds a BA degree in Economics from the Thomas Edison State University, an MSA in Human Resources Administration from Central Michigan University, and a PhD in Public Administration from Northcentral University. He has over 40 years of experience in the retail industry in both hard goods and soft goods, including store operations, merchandising, and computer operations. The role of autonomy to implement customer decisions in job satisfaction 259 Marcos Komodromos is an Assistant Professor of Communications and Public Relations at the University of Nicosia and a Chartered PR Practitioner (London, UK). He has earned two Master's degrees in Communications and in Management, and completed his PhD in Organisational Justice, Trust and the Management of Change. Currently, he is a consultant in strategic communication, digital media and marketing communication in organisations in Cyprus and abroad, and he is a certified trainer and coach for employees in the areas of communication and public relations, marketing, social media, leadership, media training, and management. He has actively worked in the media industry for the past 15 years and until now he has delivered more than 15,000 hours of training to working professionals. He is a member of the Chartered Institute of Public Relations (CIPR) of Great Britain, a Chartered PR practitioner (Ch. PR) and has been an active member of many professional associations and organisations in Cyprus and the UK.
Abstract
Purpose – The purpose of this paper is to explore and present current trends and develop... more Abstract Purpose – The purpose of this paper is to explore and present current trends and developments in the field of managers’ perceptions of trust and the management of change in Cyprus, Greece and Romania, in a period of strategic organizational change. A total of 126 managerial employees (communication managers, operation managers, quality control managers, safety & environmental managers, and office managers) working in different departments of organizations in Cyprus, Greece, and Romania respond and complete the online questionnaire. Design/methodology/approach – A qualitative study using an online questionnaire with interview questions was developed to arrive at the study’s findings. To acknowledge relevant perceptions of trust and the management of change during organizational change in different organizations in Cyprus, Greece and Romania, unique questions helped to support the research results and highlight themes that emerged from interview sessions with the study participants. Findings – The findings highlight the need for organizational leadership to establish mutual trust and effective communication with managerial employees for successful cooperation during times of strategic change and enhanced overall employee performance. This study is relevant for researchers and academics in the areas of change management and communication, presenting current trends and developments in perceptions of trust and change management in Cyprus, Greece and Romania. It may also help them achieve recognition among their peers and colleagues from other disciplines. Research limitations/implications – An important implication of the study derives from the finding on the uniqueness of the knowledge and information work carried out by the respondents and the impact that this can have in their working environment and their productivity. As a result of the above, this study provides indications to recruiters and managers regarding a number of desirable and necessary skills, and motivational factors that future employees may need to have or develop in order to carry out their job efficiently and effectively. Practical implications – Researching managerial employees’ perceptions of trust and the management of change in organizations can have significant implications for human resources management during a time of strategic change. Social implications – This research study may contribute to the management and communication area in European countries in stimulating new approaches to management and social issues and in the corporate management practice. Originality/value – This study produces new knowledge instead of summarizing what is already known in a new form in the area of management and corporate communication. The researcher reports the results in analysis and interprets the results by discussing possible implications and solutions.
This study explores the reputation management activities of small businesses in the service indus... more This study explores the reputation management activities of small businesses in the service industry (hotels, business services agencies, consulting companies, and private education), and examines how firms create identity and build reputation in order to survive in the competitive market. A semi-structured questionnaire was administered to 32 managers in small enterprises in Europe. Thematic analysis of the interview transcripts revealed seven themes related to identity creation and reputation building: lack of communication, transparency, lack of internal resources (i.e., manpower), training, consistency, credibility, and commitment. This multiple case study offers a comprehensive picture of managerial perceptions of the creation of identity and building of reputation in small organisations. The results of this research will help public relations scholars, practitioners, and educators to reflect on their own roles in organisational decision making. Implications for public relations managers and practitioners as well as for small enterprises are discussed for future studies.
International Journal of Technology Enhanced Learning, 2016
A key aspect for understanding and explaining online communication is the micro-level of marketin... more A key aspect for understanding and explaining online communication is the micro-level of marketing communication practitioners' social media usage and their general perceptions towards digital platforms. The aim of this study is to explore Cyprus' social media as a digital environment with which marketing public relations practice has to align. A qualitative methodology is applied to perform this research. A population of 25 professionals from Cyprus in marketing and public relations communication departments and agencies is applied to perform this research working on managerial levels is surveyed as part of face-to-face, semi-structured interviews. and an accredited charter instructor of Public Relations in Cyprus, Greece, and Romania. He has worked in the field of internal communication, corporate communication, and crisis management in both Cyprus and Greece. He acts as business consultant for a range of organisations in Cyprus and abroad. He has more than 12 years of experience in the media industry, particularly radio and TV, and has many media projects to his credit. He has published widely on organisational justice, organisational trust, management of change, internal communication, and corporate social responsibility.
Leadership has captured people’s interest from ancient times to the present day. This
fascination... more Leadership has captured people’s interest from ancient times to the present day. This fascination has driven intergenerational stories of leaders, legends, fables, and leadership lessons. The significance of leadership to ancestral group survival implies that leaders were probably the protagonists of intra- and intergenerational storytelling within a group. This historiographic essay presents an explanation of prominent leadership prototypes based on Zaccaro’s framework (2014) describing four leadership prototypes: teacher, warrior, problem solver, and politician. This work further refines Zaccaro’s framework by interfacing and reinterpreting these prototypes through four historical representations as seen through the lens of modern models of leadership. These representations and narratives of leadership prototypes include historical accounts from the Sage Kings of Chinese mythology, Plato’s Philosopher King, The Rule of St. Benedict, and Machiavelli’s The Prince. The interpretation of leadership experiences from a historic viewpoint can help point to the origin of the self-identities of today’s leaders, whether they lead nations or corporations, communities or small organizational groups.
Int. J. Teaching and Case Studies, Vol. 8, No. 1, 2017, 2017
Management’s role in the management of executing change is a critical issue for successful outcom... more Management’s role in the management of executing change is a critical issue for successful outcomes of strategic initiatives. The purpose of this case study is to examine how an organisational justice framework can be used to explore employees’ perceptions of trust, fairness, and the management of change during a period of strategic changes for a media organisation in Cyprus, and the role of leadership in these changes. A multiple-case study research design contributed to this qualitative case study in the interest of advancing organisational justice theory regarding fairness, trust, and the management of change from an employee perspective. The research design also produced valuable information and knowledge, since which management could more effectively implement organisational changes during times of strategic change.
International Journal of Technology Marketing, 2017
Social networking sites, such as Facebook, Twitter, LinkedIn or Google+, allow organisations to c... more Social networking sites, such as Facebook, Twitter, LinkedIn or Google+, allow organisations to create profiles and become active members, small organisations have started incorporating these strategies into their public relations strategy. For large organisations have used these sites to engage more with their consumers and strengthen their existing brands; however, little is known about how small organisations are taking advantage of the social networking popularity. This qualitative study examines 55 small organisations in Cyprus and Greece on how they use these social networking sites to advance their organisation's PR and marketing programs and increase engagement with their customers. The results highlight the importance of social networking as a platform to engage and connect with their consumers and their consideration as a social media management tool. Careful planning and research will greatly benefit small organisations as they attempt to develop social networking relationships and increase engagement with their customers.
ABSTRACT
Social media are becoming progressively more important in the role they play in any org... more ABSTRACT
Social media are becoming progressively more important in the role they play in any organisation’s marketing and client-base development platform, performing a strategic function in providing information sources for everyone. Recently, for instance, microblogging services such as Twitter, along with social networking sites like Facebook, are reputed to have the potential for increasing political participation nationally and internationally. In times of crisis, social media offer a different approach to stimulate citizen engagement in political life, reshaping creative structures and methods of contemporary political communication in the way that politicians and citizens can interact with one another. The goal of this study is to investigate the current role of the social media used by Members of Parliament and politicians to reach, communicate and network with their audiences (citizens), or groups of people, in times of political change and crisis in Cyprus. A qualitative study is adopted using face-to-face interviews in order to explore the views, experiences, beliefs and motivations of individual participants in Cyprus.
Keywords: New media, social media, Facebook, Twitter, YouTube, online communication, political communication, strategic change, Cyprus, parliament
International Journal of Technology Marketing, 2015
Abstract: This article responds to the lack of research on the adoption and practice of social me... more Abstract: This article responds to the lack of research on the adoption and practice of social media by companies, by focusing on the findings of a study carried out in the business sector in Cyprus. The study objectives were to identify if and how companies in Cyprus use social media, how effective they perceive it to be, and what specific factors affect social media adoption. Through structured interviews, an empirical investigation within the SME sector in Cyprus showed that local businesspeople are reluctant to adopt social media and incorporate it in their promotional mix. Keywords: social media; social media marketing; social media adoption; social networks; promotion mix; branding; business sector; SME; Cyprus International Journal of Technology Marketing
Keywords: social media; branding; business sector; SME; technology marketing; Cyprus.
This study explores the reputation management activities of small businesses in the service indus... more This study explores the reputation management activities of small businesses in the service industry (hotels, business services agencies, consulting companies, and private education), and examines how firms create identity and build reputation in order to survive in the competitive market. A semi-structured questionnaire was administered to 32 managers in small enterprises in Europe. Thematic analysis of the interview transcripts revealed seven themes related to identity creation and reputation building: lack of communication, transparency, lack of internal resources (i.e. manpower), training, consistency, credibility, and commitment. This multiple case study offers a comprehensive picture of managerial perceptions of the creation of identity and building of reputation in small organizations. The results of this research will help public relations scholars, practitioners, and educators to reflect on their own roles in organizational decision-making. Implications for public relations managers and practitioners as well as for small enterprises are discussed for future studies.
Keywords: small organisations; creating identity; building reputation; public relations; reputation management; organisational identity; service industry; Europe.
Int. J. Corporate Strategy and Social Responsibility, 2017
The purpose of this study was to examine the perceptions of public relations and marketing manage... more The purpose of this study was to examine the perceptions of public relations and marketing managers and administrators on corporate social responsibility (CSR) practices and strategy in the service industry in Europe for twenty-five firms. The research is qualitative in nature, and aims to investigate how social initiatives focused on the CSR strategy of a company are perceived, positioned, and deployed to maximize, simultaneously, internal benefits (i.e. financial performance) and external benefits to society (including a firm’s stakeholders), discussing also directions for future studies in the area of CSR in Europe.
This paper is aimed at both researchers and academics in the areas of management and communicatio... more This paper is aimed at both researchers and academics in the areas of management and communication, and brings together key findings from across the recent literature to enhance overall understanding of current and future challenges posed by new media to public relations. Based on literature, today companies and organisations are investing more in digital media and particularly in social media initiatives. Public relations practitioners support that the environment nowadays is extremely different to offline environments but in many aspects it is also very similar. It remains unclear whether current theoretical frameworks can fully accommodate new media in public relations strategies, and evidence suggests that many public relations practitioners are struggling with the impact of digital media on their practice. Possible challenges and opportunities for public relations and digital media are explored and directions for further research in this area are suggested.
This study employs a qualitative study with forty-three in-depth interviews, to explore the perce... more This study employs a qualitative study with forty-three in-depth interviews, to explore the perceptions of 20 public relations executives working in digital interactive agencies on the use of web 2.0 and social media in communication practice of Public Relations, and the adoption of online interactivity within their communication strategies. The study took place in four countries: Cyprus, Greece, Romania and Malta. The results highlight the serious challenges these practices post to organisations, and identify internal and external factors that affect the day-to-day communication practices and decision-making processes. It concludes that the communication sector perceives the current context as a great opportunity for growing and consolidating the strategic conception of marketing and public relations.
This research reviews the definitions of corporate reputation, adopting a qualitative methodology... more This research reviews the definitions of corporate reputation, adopting a qualitative methodology with the use of semi-structured face interviews examines the characteristics of CSR strategies and CSR communication tactics of eight companies in the service industry in Cyprus. The findings contribute to a better understanding of CSR’s impact on company’s employees, the environment, the stakeholders and the general public. Scholars in the areas of organizational behaviour benefits from this study as it sheds light how CSR contributes to company’s reputation and significantly increase company’s ability to recruit and retain employees, attract more customers, and differentiate their firms from their competitors.
DOI:10.1080/10496491.2014.930284
Journal of Promotion Management
Volume 20, Issue 4, 2014, pages 470-480
Special Issue: Success Through Innovation, Reputation, and Location
Journal of Human Resources Management and Labor Studies, Jun 28, 2014
This paper is aimed at both researchers and academics in the areas of Management and Communicatio... more This paper is aimed at both researchers and academics in the areas of Management and Communication. Researching employees’ perceptions of trust, fairness, and the management of change using an organizational justice framework can have significant implications for human resources management during a time of strategic change. The current work aims to give a better understanding of how an organizational justice framework can be used to explore employees’ perceptions of trust, fairness, and the management of change during a period of strategic change in three private Universities in Cyprus. This research employs a multiple-case study research design to satisfy the goal of this exploratory research and data was collected through multiple sources, including in-depth individual interviews, and subject matter expert (SME) review and reflection of the data collected. The researcher conducted thirty in-depth, face-to-face interviews with employees from three private Universities located in Cyprus. Findings suggested that management should treat employees fairly, and be honest and truthful especially during times of change. Research results indicated that the role of management is very critical in an organization that is undergoing strategic change, and that management must provide effective communication and sharing of information with employees; by encouraging meaningful dialogue in the workplace, trust can be maintained. Following, management must focus on perceived fairness since organizational justice is considered to have a positive impact on employee trust, where expectations are based on perceived motives and treatment.
June 2014, Vol. 2, No. 2, pp. 35-54
ISSN: 2333-6390 (Print), 2333-6404 (Online)
Journal of Developmental Entrepreneurship, Jun 2, 2014
This study is aimed at both researchers and public relations (PR) practitioners. The use of socia... more This study is aimed at both researchers and public relations (PR) practitioners. The use of social media tools and technologies — such as blogs, social networking, microblogging, podcasts, etc. — is a very important factor for PR practitioners, helping them to improve important organizational processes. The research employs a mixed methodology, with data being analyzed both quantitatively and qualitatively. A sample of 25 senior PR practitioners was purposively selected from different sectors in Cyprus using a mixed methodology approach. Understanding how PR practitioners use social media tools in organizations in Cyprus can have a positive impact in terms of more effective branding, stronger brand loyalty and improved marketing, including stronger customer dialogue, reduced internal communications costs, ability to mine and analyze customer data more effectively, improved customer service and support, increased customer satisfaction, and better product development (such as social networking). Previous studies describe the implementation of social media in terms of yes/no. This paper is original and innovative in that it explores how PR practitioners use social media in Cyprus (and to what extent), and how this can benefit their organization as a whole.
DOI: 10.1142/S1084946714500113
Volume 19, Issue 02, June 2014
Purpose
The primary objective of this study is to examine how trust and religiosity, in relation ... more Purpose The primary objective of this study is to examine how trust and religiosity, in relation to halal products, impact Turkish consumers' intention to purchase such goods. Furthermore, the study aims to identify whether attitudes towards halal products play a mediating role in these effects.
Design/methodology/approach Data were collected from 847 people living in Turkey using an online survey. The authors empirically tested the proposed conceptual model via structural equation modeling.
Findings The study’s results show that trust in halal products has a positive impact on both the intention to buy halal products and the attitude towards them. Moreover, one’s attitude towards halal products affects the intention to purchase them. Additionally, one’s religiosity-belief level influences the intention to purchase halal products, while religiosity-practice level influences the attitude towards halal products. Furthermore, through indirect effect analyses, it was found that trust in halal products and religious practices has an indirect impact on intention through attitude.
Research limitations/implications These outcomes significantly contribute to understanding the complex interactions between trust in halal products, levels of religiosity, and attitudes in shaping consumers' purchase intentions and approaches towards halal products. These implications offer valuable insights into how consumers' religious beliefs, trust perceptions, and attitudes influence their purchase of halal-certified products. Validating these conclusions on a larger scale and exploring them in different contexts would be beneficial.
Practical implications The practice dimension of religiosity pertains to performing actions prescribed by the religion, embodying the practical applications of religious teachings. According to the research findings, the belief dimension of religiosity significantly and positively affects the intention to purchase halal products. This finding aligns with several prior studies.
Social implications Sharing information on websites, social media platforms, or product packaging can be effective. If businesses genuinely adhere to halal standards and address the genuine needs of consumers who value halal products, they can enhance consumers' interest in such products.
Originality/value This research was conducted in Turkey, where most people follow the Muslim faith. The main objective of the study was to examine the trust levels of consumers who have strong religious beliefs and are sensitive to consuming halal products. The study looked at trust on three levels: trust in the halal product, trust in the company that produces halal products, and trust in institutions that provide halal certification. The study also looked at the religiosity levels of the consumers using a two-dimensional approach, which included their beliefs and practices.
International Journal of Business and Globalisation, 2020
This paper discusses three aspects of the sharing economy: the marketing aspect, the financial as... more This paper discusses three aspects of the sharing economy: the marketing aspect, the financial aspect, and the socio-cultural aspect. The discussion of the marketing aspect suggests that mindful consumption and advances in technology have made sharing economy possible and increasingly popular. This has modified consumption patterns, particularly in the tourism industry, and has changed traditional marketing channels. It is further suggested, that the increasing prevalence of sharing economy practices is directly linked to increases in revenue and improvements in customer welfare and job creation. Moreover, socio-cultural characteristics of societies have also been linked to the provision and use of sharing economy. More specifically, attitudes towards innovation, sharing, trust and environmental sensitivity have been identified as socio-cultural factors that are expected to influence the provision of sharing economy services, and individualism-collectivism, uncertainty avoidance, power distance and the internet appear to be key behaviour determinant variables.
The usage of the internet-based technologies, particularly social
networking sites such as Facebo... more The usage of the internet-based technologies, particularly social networking sites such as Facebook and Twitter as business platforms can be a critical strategy in enhancing an online retail outlet’s reach and operational efficiency. This study employs a qualitative study with 20 in-depth interviews to explore the factors/strategies that influence students’ acceptance of e-shopping. The objectives of the study were to examine students’ perceptions of e-shopping via the social media fan pages of Konga and Jumia online stores and their perceptions about the difference in the influence of the online marketing strategies on acceptance of e-shopping between Konga and Jumia online stores. The results highlight students’ perceptions of e-shopping via the social pages and they find e-shopping experience very interesting and fun. The most important motivating factor which influenced the online shopping in Konga and Jumia online stores are the marketing strategies that companies use and convenience followed by time saving and price for consumers.
Abstract
Purpose – The purpose of this paper is to examine affective commitment, normative commit... more Abstract Purpose – The purpose of this paper is to examine affective commitment, normative commitment, and continuance commitment in a cross-national context to identify if the effect of country-specific cultural orientation on organizational commitment of faculty in higher education functions invariably in different countries. Design/methodology/approach – The work expands on Meyer and Allen’s (1991) three-component model of organizational commitment. It includes relevant literature review on ten countries and the results of a survey of university faculty members, assessing their institutions’ human resources practices and their effect on organizational commitment. Basic descriptive statistics were performed on nominal and interval data, means, medians, and standard deviations were computed, and tests of mean equivalence, including ANOVA tests, were performed. In certain instances, Pearson and Spearman correlations were computed to ascertain correlation, and χ2 tests for randomized response were used, while Cronbach’s α test helped to establish survey instrument validity. Findings – Though certain differences may exist between different countries and cultures with respect to the three-component model of organizational commitment, there is strong evidence of the existence of invariance and, thus, generalizability of the model across cultures. Research limitations/implications – Cultural studies have focused on differences in organizational commitment at national levels. Further attempts to identify the universality of factors leading to organizational commitment should account for culture in the study of employee-related globalization issues in higher education institutes. Knowledge of cultural impact is also useful from a managerial perspective, and for the design of relevant strategies. Practical implications – National context plays a major role in shaping the nature of educational institutions. This study brings out the need for a deeper understanding of invariance in organizational commitment (inter-alia, through the three-component model). Originality/value – This study contributes to a better understanding of the relationship between organizational commitment and its various antecedents, including human resources management practices, for faculty in higher education institutes.
The problem of employee turnover in the retail industry is well documented. Empowered employees p... more The problem of employee turnover in the retail industry is well documented. Empowered employees provide positive experiences and therefore retention rates increase as well as employee commitment to the organisation. This qualitative study sought to document and describes how retail employees perceive the role of autonomy to implement customer decisions and the effect on job satisfaction and turnover intent. A descriptive multiple-case research design was used and data were collected through multiple sources. The study indicates real-world connections between autonomy, empowerment, job satisfaction, and the intent to quit, identifying characteristics that affect such employee intentions. The results contribute to understanding how employee empowerment can increase employee job satisfaction, thereby increasing retention rates, and how empowerment provides positive customer value in a highly competitive industry. Reference to this paper should be made as follows: Young, R.E. and Komodromos, M. (2018) 'The role of autonomy to implement customer decisions in job satisfaction and turnover intention in retail employees: a multiple-case study', Int. J. Teaching and Case Studies, Vol. 9, No. 3, pp.258-274. Biographical notes: Reed E. Young holds a PhD and works as an Instructor at the University of Hawaii West Oahu in the Public Administration Division, and an adjunct faculty for University of Phoenix teaching strategic management and human resources at the undergraduate and graduate levels. He holds a BA degree in Economics from the Thomas Edison State University, an MSA in Human Resources Administration from Central Michigan University, and a PhD in Public Administration from Northcentral University. He has over 40 years of experience in the retail industry in both hard goods and soft goods, including store operations, merchandising, and computer operations. The role of autonomy to implement customer decisions in job satisfaction 259 Marcos Komodromos is an Assistant Professor of Communications and Public Relations at the University of Nicosia and a Chartered PR Practitioner (London, UK). He has earned two Master's degrees in Communications and in Management, and completed his PhD in Organisational Justice, Trust and the Management of Change. Currently, he is a consultant in strategic communication, digital media and marketing communication in organisations in Cyprus and abroad, and he is a certified trainer and coach for employees in the areas of communication and public relations, marketing, social media, leadership, media training, and management. He has actively worked in the media industry for the past 15 years and until now he has delivered more than 15,000 hours of training to working professionals. He is a member of the Chartered Institute of Public Relations (CIPR) of Great Britain, a Chartered PR practitioner (Ch. PR) and has been an active member of many professional associations and organisations in Cyprus and the UK.
Abstract
Purpose – The purpose of this paper is to explore and present current trends and develop... more Abstract Purpose – The purpose of this paper is to explore and present current trends and developments in the field of managers’ perceptions of trust and the management of change in Cyprus, Greece and Romania, in a period of strategic organizational change. A total of 126 managerial employees (communication managers, operation managers, quality control managers, safety & environmental managers, and office managers) working in different departments of organizations in Cyprus, Greece, and Romania respond and complete the online questionnaire. Design/methodology/approach – A qualitative study using an online questionnaire with interview questions was developed to arrive at the study’s findings. To acknowledge relevant perceptions of trust and the management of change during organizational change in different organizations in Cyprus, Greece and Romania, unique questions helped to support the research results and highlight themes that emerged from interview sessions with the study participants. Findings – The findings highlight the need for organizational leadership to establish mutual trust and effective communication with managerial employees for successful cooperation during times of strategic change and enhanced overall employee performance. This study is relevant for researchers and academics in the areas of change management and communication, presenting current trends and developments in perceptions of trust and change management in Cyprus, Greece and Romania. It may also help them achieve recognition among their peers and colleagues from other disciplines. Research limitations/implications – An important implication of the study derives from the finding on the uniqueness of the knowledge and information work carried out by the respondents and the impact that this can have in their working environment and their productivity. As a result of the above, this study provides indications to recruiters and managers regarding a number of desirable and necessary skills, and motivational factors that future employees may need to have or develop in order to carry out their job efficiently and effectively. Practical implications – Researching managerial employees’ perceptions of trust and the management of change in organizations can have significant implications for human resources management during a time of strategic change. Social implications – This research study may contribute to the management and communication area in European countries in stimulating new approaches to management and social issues and in the corporate management practice. Originality/value – This study produces new knowledge instead of summarizing what is already known in a new form in the area of management and corporate communication. The researcher reports the results in analysis and interprets the results by discussing possible implications and solutions.
This study explores the reputation management activities of small businesses in the service indus... more This study explores the reputation management activities of small businesses in the service industry (hotels, business services agencies, consulting companies, and private education), and examines how firms create identity and build reputation in order to survive in the competitive market. A semi-structured questionnaire was administered to 32 managers in small enterprises in Europe. Thematic analysis of the interview transcripts revealed seven themes related to identity creation and reputation building: lack of communication, transparency, lack of internal resources (i.e., manpower), training, consistency, credibility, and commitment. This multiple case study offers a comprehensive picture of managerial perceptions of the creation of identity and building of reputation in small organisations. The results of this research will help public relations scholars, practitioners, and educators to reflect on their own roles in organisational decision making. Implications for public relations managers and practitioners as well as for small enterprises are discussed for future studies.
International Journal of Technology Enhanced Learning, 2016
A key aspect for understanding and explaining online communication is the micro-level of marketin... more A key aspect for understanding and explaining online communication is the micro-level of marketing communication practitioners' social media usage and their general perceptions towards digital platforms. The aim of this study is to explore Cyprus' social media as a digital environment with which marketing public relations practice has to align. A qualitative methodology is applied to perform this research. A population of 25 professionals from Cyprus in marketing and public relations communication departments and agencies is applied to perform this research working on managerial levels is surveyed as part of face-to-face, semi-structured interviews. and an accredited charter instructor of Public Relations in Cyprus, Greece, and Romania. He has worked in the field of internal communication, corporate communication, and crisis management in both Cyprus and Greece. He acts as business consultant for a range of organisations in Cyprus and abroad. He has more than 12 years of experience in the media industry, particularly radio and TV, and has many media projects to his credit. He has published widely on organisational justice, organisational trust, management of change, internal communication, and corporate social responsibility.
Leadership has captured people’s interest from ancient times to the present day. This
fascination... more Leadership has captured people’s interest from ancient times to the present day. This fascination has driven intergenerational stories of leaders, legends, fables, and leadership lessons. The significance of leadership to ancestral group survival implies that leaders were probably the protagonists of intra- and intergenerational storytelling within a group. This historiographic essay presents an explanation of prominent leadership prototypes based on Zaccaro’s framework (2014) describing four leadership prototypes: teacher, warrior, problem solver, and politician. This work further refines Zaccaro’s framework by interfacing and reinterpreting these prototypes through four historical representations as seen through the lens of modern models of leadership. These representations and narratives of leadership prototypes include historical accounts from the Sage Kings of Chinese mythology, Plato’s Philosopher King, The Rule of St. Benedict, and Machiavelli’s The Prince. The interpretation of leadership experiences from a historic viewpoint can help point to the origin of the self-identities of today’s leaders, whether they lead nations or corporations, communities or small organizational groups.
Int. J. Teaching and Case Studies, Vol. 8, No. 1, 2017, 2017
Management’s role in the management of executing change is a critical issue for successful outcom... more Management’s role in the management of executing change is a critical issue for successful outcomes of strategic initiatives. The purpose of this case study is to examine how an organisational justice framework can be used to explore employees’ perceptions of trust, fairness, and the management of change during a period of strategic changes for a media organisation in Cyprus, and the role of leadership in these changes. A multiple-case study research design contributed to this qualitative case study in the interest of advancing organisational justice theory regarding fairness, trust, and the management of change from an employee perspective. The research design also produced valuable information and knowledge, since which management could more effectively implement organisational changes during times of strategic change.
International Journal of Technology Marketing, 2017
Social networking sites, such as Facebook, Twitter, LinkedIn or Google+, allow organisations to c... more Social networking sites, such as Facebook, Twitter, LinkedIn or Google+, allow organisations to create profiles and become active members, small organisations have started incorporating these strategies into their public relations strategy. For large organisations have used these sites to engage more with their consumers and strengthen their existing brands; however, little is known about how small organisations are taking advantage of the social networking popularity. This qualitative study examines 55 small organisations in Cyprus and Greece on how they use these social networking sites to advance their organisation's PR and marketing programs and increase engagement with their customers. The results highlight the importance of social networking as a platform to engage and connect with their consumers and their consideration as a social media management tool. Careful planning and research will greatly benefit small organisations as they attempt to develop social networking relationships and increase engagement with their customers.
ABSTRACT
Social media are becoming progressively more important in the role they play in any org... more ABSTRACT
Social media are becoming progressively more important in the role they play in any organisation’s marketing and client-base development platform, performing a strategic function in providing information sources for everyone. Recently, for instance, microblogging services such as Twitter, along with social networking sites like Facebook, are reputed to have the potential for increasing political participation nationally and internationally. In times of crisis, social media offer a different approach to stimulate citizen engagement in political life, reshaping creative structures and methods of contemporary political communication in the way that politicians and citizens can interact with one another. The goal of this study is to investigate the current role of the social media used by Members of Parliament and politicians to reach, communicate and network with their audiences (citizens), or groups of people, in times of political change and crisis in Cyprus. A qualitative study is adopted using face-to-face interviews in order to explore the views, experiences, beliefs and motivations of individual participants in Cyprus.
Keywords: New media, social media, Facebook, Twitter, YouTube, online communication, political communication, strategic change, Cyprus, parliament
International Journal of Technology Marketing, 2015
Abstract: This article responds to the lack of research on the adoption and practice of social me... more Abstract: This article responds to the lack of research on the adoption and practice of social media by companies, by focusing on the findings of a study carried out in the business sector in Cyprus. The study objectives were to identify if and how companies in Cyprus use social media, how effective they perceive it to be, and what specific factors affect social media adoption. Through structured interviews, an empirical investigation within the SME sector in Cyprus showed that local businesspeople are reluctant to adopt social media and incorporate it in their promotional mix. Keywords: social media; social media marketing; social media adoption; social networks; promotion mix; branding; business sector; SME; Cyprus International Journal of Technology Marketing
Keywords: social media; branding; business sector; SME; technology marketing; Cyprus.
This study explores the reputation management activities of small businesses in the service indus... more This study explores the reputation management activities of small businesses in the service industry (hotels, business services agencies, consulting companies, and private education), and examines how firms create identity and build reputation in order to survive in the competitive market. A semi-structured questionnaire was administered to 32 managers in small enterprises in Europe. Thematic analysis of the interview transcripts revealed seven themes related to identity creation and reputation building: lack of communication, transparency, lack of internal resources (i.e. manpower), training, consistency, credibility, and commitment. This multiple case study offers a comprehensive picture of managerial perceptions of the creation of identity and building of reputation in small organizations. The results of this research will help public relations scholars, practitioners, and educators to reflect on their own roles in organizational decision-making. Implications for public relations managers and practitioners as well as for small enterprises are discussed for future studies.
Keywords: small organisations; creating identity; building reputation; public relations; reputation management; organisational identity; service industry; Europe.
Int. J. Corporate Strategy and Social Responsibility, 2017
The purpose of this study was to examine the perceptions of public relations and marketing manage... more The purpose of this study was to examine the perceptions of public relations and marketing managers and administrators on corporate social responsibility (CSR) practices and strategy in the service industry in Europe for twenty-five firms. The research is qualitative in nature, and aims to investigate how social initiatives focused on the CSR strategy of a company are perceived, positioned, and deployed to maximize, simultaneously, internal benefits (i.e. financial performance) and external benefits to society (including a firm’s stakeholders), discussing also directions for future studies in the area of CSR in Europe.
This paper is aimed at both researchers and academics in the areas of management and communicatio... more This paper is aimed at both researchers and academics in the areas of management and communication, and brings together key findings from across the recent literature to enhance overall understanding of current and future challenges posed by new media to public relations. Based on literature, today companies and organisations are investing more in digital media and particularly in social media initiatives. Public relations practitioners support that the environment nowadays is extremely different to offline environments but in many aspects it is also very similar. It remains unclear whether current theoretical frameworks can fully accommodate new media in public relations strategies, and evidence suggests that many public relations practitioners are struggling with the impact of digital media on their practice. Possible challenges and opportunities for public relations and digital media are explored and directions for further research in this area are suggested.
This study employs a qualitative study with forty-three in-depth interviews, to explore the perce... more This study employs a qualitative study with forty-three in-depth interviews, to explore the perceptions of 20 public relations executives working in digital interactive agencies on the use of web 2.0 and social media in communication practice of Public Relations, and the adoption of online interactivity within their communication strategies. The study took place in four countries: Cyprus, Greece, Romania and Malta. The results highlight the serious challenges these practices post to organisations, and identify internal and external factors that affect the day-to-day communication practices and decision-making processes. It concludes that the communication sector perceives the current context as a great opportunity for growing and consolidating the strategic conception of marketing and public relations.
This research reviews the definitions of corporate reputation, adopting a qualitative methodology... more This research reviews the definitions of corporate reputation, adopting a qualitative methodology with the use of semi-structured face interviews examines the characteristics of CSR strategies and CSR communication tactics of eight companies in the service industry in Cyprus. The findings contribute to a better understanding of CSR’s impact on company’s employees, the environment, the stakeholders and the general public. Scholars in the areas of organizational behaviour benefits from this study as it sheds light how CSR contributes to company’s reputation and significantly increase company’s ability to recruit and retain employees, attract more customers, and differentiate their firms from their competitors.
DOI:10.1080/10496491.2014.930284
Journal of Promotion Management
Volume 20, Issue 4, 2014, pages 470-480
Special Issue: Success Through Innovation, Reputation, and Location
Journal of Human Resources Management and Labor Studies, Jun 28, 2014
This paper is aimed at both researchers and academics in the areas of Management and Communicatio... more This paper is aimed at both researchers and academics in the areas of Management and Communication. Researching employees’ perceptions of trust, fairness, and the management of change using an organizational justice framework can have significant implications for human resources management during a time of strategic change. The current work aims to give a better understanding of how an organizational justice framework can be used to explore employees’ perceptions of trust, fairness, and the management of change during a period of strategic change in three private Universities in Cyprus. This research employs a multiple-case study research design to satisfy the goal of this exploratory research and data was collected through multiple sources, including in-depth individual interviews, and subject matter expert (SME) review and reflection of the data collected. The researcher conducted thirty in-depth, face-to-face interviews with employees from three private Universities located in Cyprus. Findings suggested that management should treat employees fairly, and be honest and truthful especially during times of change. Research results indicated that the role of management is very critical in an organization that is undergoing strategic change, and that management must provide effective communication and sharing of information with employees; by encouraging meaningful dialogue in the workplace, trust can be maintained. Following, management must focus on perceived fairness since organizational justice is considered to have a positive impact on employee trust, where expectations are based on perceived motives and treatment.
June 2014, Vol. 2, No. 2, pp. 35-54
ISSN: 2333-6390 (Print), 2333-6404 (Online)
Journal of Developmental Entrepreneurship, Jun 2, 2014
This study is aimed at both researchers and public relations (PR) practitioners. The use of socia... more This study is aimed at both researchers and public relations (PR) practitioners. The use of social media tools and technologies — such as blogs, social networking, microblogging, podcasts, etc. — is a very important factor for PR practitioners, helping them to improve important organizational processes. The research employs a mixed methodology, with data being analyzed both quantitatively and qualitatively. A sample of 25 senior PR practitioners was purposively selected from different sectors in Cyprus using a mixed methodology approach. Understanding how PR practitioners use social media tools in organizations in Cyprus can have a positive impact in terms of more effective branding, stronger brand loyalty and improved marketing, including stronger customer dialogue, reduced internal communications costs, ability to mine and analyze customer data more effectively, improved customer service and support, increased customer satisfaction, and better product development (such as social networking). Previous studies describe the implementation of social media in terms of yes/no. This paper is original and innovative in that it explores how PR practitioners use social media in Cyprus (and to what extent), and how this can benefit their organization as a whole.
DOI: 10.1142/S1084946714500113
Volume 19, Issue 02, June 2014
Abstract
The purpose of this chapter is to explore, describe, and offer new directions on corpora... more Abstract The purpose of this chapter is to explore, describe, and offer new directions on corporate social responsibility (CSR) communication in the digital age. CSR communication is in a state of flux as organizations adapt to technological transformations and new communication approaches conducive to the digital age. The chapter draws on current strategic communication trends and CSR communication literature to underline new theoretical and practical implications. The chapter explicates the relationship between CSR, strategic communication, and more recent forms of CSR communication via digital platforms. The Bank of Cyprus is considered as a case study to illustrate how one largely structured organization applies current approaches of CSR communication. ____________________________________________________________________________________________________________________________________________________
The purpose of this chapter is to explore, describe, and offer new directions on corporate social responsibility (CSR) communication in the digital age. CSR communication is in a state of flux as organizations adapt to technological transformations and new communication approaches conducive to the digital age. The chapter draws on current strategic communication trends and CSR communication literature to underline new theoretical and practical implications. The chapter explicates the relationship between CSR, strategic communication, and more recent forms of CSR communication via digital platforms. The Bank of Cyprus is considered as a case study to illustrate how one largely structured organization applies current approaches of CSR communication. Nicoli, Nicholas & Komodromos, Marcos. (2019). CSR Communication in the Digital Age. 10.4018/978-1-5225-7715-7.ch005. The purpose of this chapter is to explore, describe, and offer new directions on corporate social responsibility (CSR) communication in the digital age. CSR communication is in a state of flux as organizations adapt to technological transformations and new communication approaches conducive to the digital age. The chapter draws on current strategic communication trends and CSR communication literature to underline new theoretical and practical implications. The chapter explicates the relationship between CSR, strategic communication, and more recent forms of CSR communication via digital platforms. The Bank of Cyprus is considered as a case study to illustrate how one largely structured organization applies current approaches of CSR communication.
University of Nicosia Press/1st edition edition, Oct 1, 2013
Principles of Public Relations offers a contemporary appraisal of the field of public relations a... more Principles of Public Relations offers a contemporary appraisal of the field of public relations as it wends its way through fundamental whirlwinds of change. Each chapter attempst to conceptualize the area of study within a framework of social and commercial life. To this end, the book offers a sociological perspective of the territory, one of the few volumes to do so. Although designed for public relations newcomers Principles of Public Relations is also apt for experienced communication practitioners wanting to keep pace with current shifting trends. The shifts are new to all of us, and as we endeavour to stay ahead, informed viewpoints are essential. Besides addressing key topics in public relations, the book guides the reader through its history, engages basic fundamental principles of the field, and offers a detailed analysis of where public relations is positioned within the study of perception studies, corporate communication, marketing, didgital media and other forms of communication.
Leadership and Change Management: A Cross-Cultural Perspective 1st Edition, 2016
Book Chapter:
Cyprus has been undergoing an economic crisis in recent years. The financial cris... more Book Chapter:
Cyprus has been undergoing an economic crisis in recent years. The financial crises in Europe and the United States (US), together with the global processes of social and economic change, have contributed to a large degree to the economic and political situation in Cyprus. The financial watershed in Cyprus involved the exposure of Cypriot banks to overleveraged local property companies, together with the Greek government debt crisis, the downgrading of the Cypriot government’s bond credit rating to junk status by international credit agencies (Moody’s and Standard & Poor’s), and the weakness of the government to restructure the troubled Cypriot financial sector. The ramification is that Cyprus was unable to raise liquidity from the markets to support its financial sector, and requested a bailout from the European Union (Bank of Cyprus, 2013).......
---- Book Chapter: Komodromos, M. (2016). The Role of Change Management in Cyprus Organizations, in Halkias, D., Santora, J. & Thurman, P. Leadership and Change Management: A Cross-Cultural Perspective. Gower Publishers, London. http://goo.gl/BqVsTB
Organizational leaders often struggle to establish and sustain a trusting culture in times of con... more Organizational leaders often struggle to establish and sustain a trusting culture in times of constant changes in the corporate fabric and unethical behaviour by corporate leadership. Organizational justice theory provides a means to explain and better understand employees’ perceptions of trust, fairness, and the management of change during strategic change. Qualitative studies have yet to be conducted on how an organizational justice framework would address the need of organizational justice for novel, conceptually derived accounts of non-managerial employee perspectives.
The purpose of Organizational Justice during Strategic Change is both an academic and practical book, after presenting the theoretical elements of the topic, half the book is devoted to a detailed case study of employee interviews conducted in a large, privately-owned media organization addressing the issues of the book topic. The authors' research findings from the case study indicated employees who experience trust and positive feelings regarding their treatment within the organization are willing to become involved in the change process and adopt positive working relationships with their colleagues and managers. This study is important for organizational management to gain knowledge and understanding on how employees’ perceptions of distrust and unfairness can lead to resistance and negative behaviours toward organizations and management during strategic change.
Contents: Section I Fundamental Elements: Promoting organizational change in the workplace: an ongoing challenge for organizational leaders today; Theoretical and conceptual framework; Dimensions of organizational justice for the employee; Organizational justice and trust; The management of change in organizations. Section II Case Studies: Research methodology; The case study; Implications; Recommendations and conclusions. Bibliography; Index.
About the Author: Marcos Komodromos, Ph.D. is an Assistant Professor at the University of Nicosia’s Department of Communications and an Accredited PR Practitioner, CIPR, UK. His training and experience allows publishing in the areas of public relations, organizational behavior, internal communication, new media, corporate communication and crisis management, and a member of the Chartered Institute of Public Relations (MCIPR) of Great Britain.
Dr Daphne Halkias is Professor at International School of Management Paris, France; Research Affiliate at The Institute for Social Sciences at Cornell University; a Senior Research Fellow at the Center for Young and Family Enterprise at the University of Bergamo; Research Associate at the Center for Comparative Immigration Studies at the University of California, San Diego and CEO of Executive Coaching Consultants, an international firm specializing in cross-cultural business, academic and research projects.
ISBN: 978-1-4724-5329-7
Short ISBN: 9781472453297
BL Reference: 331.01'1
LoC Number: 2015012434
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The primary objective of this study is to examine how trust and religiosity, in relation to halal products, impact Turkish consumers' intention to purchase such goods. Furthermore, the study aims to identify whether attitudes towards halal products play a mediating role in these effects.
Design/methodology/approach
Data were collected from 847 people living in Turkey using an online survey. The authors empirically tested the proposed conceptual model via structural equation modeling.
Findings
The study’s results show that trust in halal products has a positive impact on both the intention to buy halal products and the attitude towards them. Moreover, one’s attitude towards halal products affects the intention to purchase them. Additionally, one’s religiosity-belief level influences the intention to purchase halal products, while religiosity-practice level influences the attitude towards halal products. Furthermore, through indirect effect analyses, it was found that trust in halal products and religious practices has an indirect impact on intention through attitude.
Research limitations/implications
These outcomes significantly contribute to understanding the complex interactions between trust in halal products, levels of religiosity, and attitudes in shaping consumers' purchase intentions and approaches towards halal products. These implications offer valuable insights into how consumers' religious beliefs, trust perceptions, and attitudes influence their purchase of halal-certified products. Validating these conclusions on a larger scale and exploring them in different contexts would be beneficial.
Practical implications
The practice dimension of religiosity pertains to performing actions prescribed by the religion, embodying the practical applications of religious teachings. According to the research findings, the belief dimension of religiosity significantly and positively affects the intention to purchase halal products. This finding aligns with several prior studies.
Social implications
Sharing information on websites, social media platforms, or product packaging can be effective. If businesses genuinely adhere to halal standards and address the genuine needs of consumers who value halal products, they can enhance consumers' interest in such products.
Originality/value
This research was conducted in Turkey, where most people follow the Muslim faith. The main objective of the study was to examine the trust levels of consumers who have strong religious beliefs and are sensitive to consuming halal products. The study looked at trust on three levels: trust in the halal product, trust in the company that produces halal products, and trust in institutions that provide halal certification. The study also looked at the religiosity levels of the consumers using a two-dimensional approach, which included their beliefs and practices.
networking sites such as Facebook and Twitter as business platforms can be a critical strategy in enhancing an online retail outlet’s reach and operational efficiency. This study employs a qualitative study with 20 in-depth interviews to explore the factors/strategies that influence students’ acceptance of e-shopping. The objectives of the study were to examine students’ perceptions of e-shopping via the social media fan pages of Konga and Jumia online stores and their perceptions about the difference in the influence of the online marketing strategies on acceptance of e-shopping between Konga and Jumia online stores. The results highlight students’ perceptions of e-shopping via the social pages and they find e-shopping experience very interesting and fun. The most important motivating factor which influenced the online shopping in Konga and Jumia online stores are the marketing strategies that companies use and convenience followed by time saving and price for consumers.
Purpose – The purpose of this paper is to examine affective commitment, normative commitment, and continuance commitment in a cross-national context to identify if the effect of country-specific cultural orientation
on organizational commitment of faculty in higher education functions invariably in different countries.
Design/methodology/approach – The work expands on Meyer and Allen’s (1991) three-component model of organizational commitment. It includes relevant literature review on ten countries and the results of a survey of
university faculty members, assessing their institutions’ human resources practices and their effect on organizational commitment. Basic descriptive statistics were performed on nominal and interval data, means,
medians, and standard deviations were computed, and tests of mean equivalence, including ANOVA tests, were performed. In certain instances, Pearson and Spearman correlations were computed to ascertain correlation, and χ2 tests for randomized response were used, while Cronbach’s α test helped to establish survey instrument validity.
Findings – Though certain differences may exist between different countries and cultures with respect to the three-component model of organizational commitment, there is strong evidence of the existence of invariance and, thus, generalizability of the model across cultures.
Research limitations/implications – Cultural studies have focused on differences in organizational commitment at national levels. Further attempts to identify the universality of factors leading to organizational commitment should account for culture in the study of employee-related globalization issues in higher education institutes. Knowledge of cultural impact is also useful from a managerial perspective, and for the design of relevant strategies.
Practical implications – National context plays a major role in shaping the nature of educational institutions. This study brings out the need for a deeper understanding of invariance in organizational commitment (inter-alia, through the three-component model).
Originality/value – This study contributes to a better understanding of the relationship between organizational commitment and its various antecedents, including human resources management practices, for faculty in higher education institutes.
Purpose – The purpose of this paper is to explore and present current trends and developments in the field of
managers’ perceptions of trust and the management of change in Cyprus, Greece and Romania, in a period of
strategic organizational change. A total of 126 managerial employees (communication managers, operation
managers, quality control managers, safety & environmental managers, and office managers) working in different
departments of organizations in Cyprus, Greece, and Romania respond and complete the online questionnaire.
Design/methodology/approach – A qualitative study using an online questionnaire with interview
questions was developed to arrive at the study’s findings. To acknowledge relevant perceptions of trust and
the management of change during organizational change in different organizations in Cyprus, Greece and
Romania, unique questions helped to support the research results and highlight themes that emerged from
interview sessions with the study participants.
Findings – The findings highlight the need for organizational leadership to establish mutual trust and
effective communication with managerial employees for successful cooperation during times of strategic
change and enhanced overall employee performance. This study is relevant for researchers and academics in
the areas of change management and communication, presenting current trends and developments in
perceptions of trust and change management in Cyprus, Greece and Romania. It may also help them achieve
recognition among their peers and colleagues from other disciplines.
Research limitations/implications – An important implication of the study derives from the finding on the
uniqueness of the knowledge and information work carried out by the respondents and the impact that this can
have in their working environment and their productivity. As a result of the above, this study provides indications
to recruiters and managers regarding a number of desirable and necessary skills, and motivational factors that
future employees may need to have or develop in order to carry out their job efficiently and effectively.
Practical implications – Researching managerial employees’ perceptions of trust and the management of
change in organizations can have significant implications for human resources management during a time of
strategic change.
Social implications – This research study may contribute to the management and communication area in
European countries in stimulating new approaches to management and social issues and in the corporate
management practice.
Originality/value – This study produces new knowledge instead of summarizing what is already known in
a new form in the area of management and corporate communication. The researcher reports the results in
analysis and interprets the results by discussing possible implications and solutions.
fascination has driven intergenerational stories of leaders, legends, fables, and leadership
lessons. The significance of leadership to ancestral group survival implies that leaders
were probably the protagonists of intra- and intergenerational storytelling within a group.
This historiographic essay presents an explanation of prominent leadership prototypes
based on Zaccaro’s framework (2014) describing four leadership prototypes: teacher,
warrior, problem solver, and politician. This work further refines Zaccaro’s framework by
interfacing and reinterpreting these prototypes through four historical representations as
seen through the lens of modern models of leadership. These representations and
narratives of leadership prototypes include historical accounts from the Sage Kings of
Chinese mythology, Plato’s Philosopher King, The Rule of St. Benedict, and Machiavelli’s
The Prince. The interpretation of leadership experiences from a historic viewpoint can help
point to the origin of the self-identities of today’s leaders, whether they lead nations or
corporations, communities or small organizational groups.
Social media are becoming progressively more important in the role they play in any organisation’s marketing and client-base development platform, performing a strategic function in providing information sources for everyone. Recently, for instance, microblogging services such as Twitter, along with social networking sites like Facebook, are reputed to have the potential for increasing political participation nationally and internationally. In times of crisis, social media offer a different approach to stimulate citizen engagement in political life, reshaping creative structures and methods of contemporary political communication in the way that politicians and citizens can interact with one another. The goal of this study is to investigate the current role of the social media used by Members of Parliament and politicians to reach, communicate and network with their audiences (citizens), or groups of people, in times of political change and crisis in Cyprus. A qualitative study is adopted using face-to-face interviews in order to explore the views, experiences, beliefs and motivations of individual participants in Cyprus.
Keywords: New media, social media, Facebook, Twitter, YouTube, online communication, political communication, strategic change, Cyprus, parliament
Keywords: social media; branding; business sector; SME; technology marketing; Cyprus.
Keywords: small organisations; creating identity; building reputation; public relations; reputation management; organisational identity; service industry; Europe.
DOI:10.1080/10496491.2014.930284
Journal of Promotion Management
Volume 20, Issue 4, 2014, pages 470-480
Special Issue: Success Through Innovation, Reputation, and Location
June 2014, Vol. 2, No. 2, pp. 35-54
ISSN: 2333-6390 (Print), 2333-6404 (Online)
DOI: 10.1142/S1084946714500113
Volume 19, Issue 02, June 2014
The primary objective of this study is to examine how trust and religiosity, in relation to halal products, impact Turkish consumers' intention to purchase such goods. Furthermore, the study aims to identify whether attitudes towards halal products play a mediating role in these effects.
Design/methodology/approach
Data were collected from 847 people living in Turkey using an online survey. The authors empirically tested the proposed conceptual model via structural equation modeling.
Findings
The study’s results show that trust in halal products has a positive impact on both the intention to buy halal products and the attitude towards them. Moreover, one’s attitude towards halal products affects the intention to purchase them. Additionally, one’s religiosity-belief level influences the intention to purchase halal products, while religiosity-practice level influences the attitude towards halal products. Furthermore, through indirect effect analyses, it was found that trust in halal products and religious practices has an indirect impact on intention through attitude.
Research limitations/implications
These outcomes significantly contribute to understanding the complex interactions between trust in halal products, levels of religiosity, and attitudes in shaping consumers' purchase intentions and approaches towards halal products. These implications offer valuable insights into how consumers' religious beliefs, trust perceptions, and attitudes influence their purchase of halal-certified products. Validating these conclusions on a larger scale and exploring them in different contexts would be beneficial.
Practical implications
The practice dimension of religiosity pertains to performing actions prescribed by the religion, embodying the practical applications of religious teachings. According to the research findings, the belief dimension of religiosity significantly and positively affects the intention to purchase halal products. This finding aligns with several prior studies.
Social implications
Sharing information on websites, social media platforms, or product packaging can be effective. If businesses genuinely adhere to halal standards and address the genuine needs of consumers who value halal products, they can enhance consumers' interest in such products.
Originality/value
This research was conducted in Turkey, where most people follow the Muslim faith. The main objective of the study was to examine the trust levels of consumers who have strong religious beliefs and are sensitive to consuming halal products. The study looked at trust on three levels: trust in the halal product, trust in the company that produces halal products, and trust in institutions that provide halal certification. The study also looked at the religiosity levels of the consumers using a two-dimensional approach, which included their beliefs and practices.
networking sites such as Facebook and Twitter as business platforms can be a critical strategy in enhancing an online retail outlet’s reach and operational efficiency. This study employs a qualitative study with 20 in-depth interviews to explore the factors/strategies that influence students’ acceptance of e-shopping. The objectives of the study were to examine students’ perceptions of e-shopping via the social media fan pages of Konga and Jumia online stores and their perceptions about the difference in the influence of the online marketing strategies on acceptance of e-shopping between Konga and Jumia online stores. The results highlight students’ perceptions of e-shopping via the social pages and they find e-shopping experience very interesting and fun. The most important motivating factor which influenced the online shopping in Konga and Jumia online stores are the marketing strategies that companies use and convenience followed by time saving and price for consumers.
Purpose – The purpose of this paper is to examine affective commitment, normative commitment, and continuance commitment in a cross-national context to identify if the effect of country-specific cultural orientation
on organizational commitment of faculty in higher education functions invariably in different countries.
Design/methodology/approach – The work expands on Meyer and Allen’s (1991) three-component model of organizational commitment. It includes relevant literature review on ten countries and the results of a survey of
university faculty members, assessing their institutions’ human resources practices and their effect on organizational commitment. Basic descriptive statistics were performed on nominal and interval data, means,
medians, and standard deviations were computed, and tests of mean equivalence, including ANOVA tests, were performed. In certain instances, Pearson and Spearman correlations were computed to ascertain correlation, and χ2 tests for randomized response were used, while Cronbach’s α test helped to establish survey instrument validity.
Findings – Though certain differences may exist between different countries and cultures with respect to the three-component model of organizational commitment, there is strong evidence of the existence of invariance and, thus, generalizability of the model across cultures.
Research limitations/implications – Cultural studies have focused on differences in organizational commitment at national levels. Further attempts to identify the universality of factors leading to organizational commitment should account for culture in the study of employee-related globalization issues in higher education institutes. Knowledge of cultural impact is also useful from a managerial perspective, and for the design of relevant strategies.
Practical implications – National context plays a major role in shaping the nature of educational institutions. This study brings out the need for a deeper understanding of invariance in organizational commitment (inter-alia, through the three-component model).
Originality/value – This study contributes to a better understanding of the relationship between organizational commitment and its various antecedents, including human resources management practices, for faculty in higher education institutes.
Purpose – The purpose of this paper is to explore and present current trends and developments in the field of
managers’ perceptions of trust and the management of change in Cyprus, Greece and Romania, in a period of
strategic organizational change. A total of 126 managerial employees (communication managers, operation
managers, quality control managers, safety & environmental managers, and office managers) working in different
departments of organizations in Cyprus, Greece, and Romania respond and complete the online questionnaire.
Design/methodology/approach – A qualitative study using an online questionnaire with interview
questions was developed to arrive at the study’s findings. To acknowledge relevant perceptions of trust and
the management of change during organizational change in different organizations in Cyprus, Greece and
Romania, unique questions helped to support the research results and highlight themes that emerged from
interview sessions with the study participants.
Findings – The findings highlight the need for organizational leadership to establish mutual trust and
effective communication with managerial employees for successful cooperation during times of strategic
change and enhanced overall employee performance. This study is relevant for researchers and academics in
the areas of change management and communication, presenting current trends and developments in
perceptions of trust and change management in Cyprus, Greece and Romania. It may also help them achieve
recognition among their peers and colleagues from other disciplines.
Research limitations/implications – An important implication of the study derives from the finding on the
uniqueness of the knowledge and information work carried out by the respondents and the impact that this can
have in their working environment and their productivity. As a result of the above, this study provides indications
to recruiters and managers regarding a number of desirable and necessary skills, and motivational factors that
future employees may need to have or develop in order to carry out their job efficiently and effectively.
Practical implications – Researching managerial employees’ perceptions of trust and the management of
change in organizations can have significant implications for human resources management during a time of
strategic change.
Social implications – This research study may contribute to the management and communication area in
European countries in stimulating new approaches to management and social issues and in the corporate
management practice.
Originality/value – This study produces new knowledge instead of summarizing what is already known in
a new form in the area of management and corporate communication. The researcher reports the results in
analysis and interprets the results by discussing possible implications and solutions.
fascination has driven intergenerational stories of leaders, legends, fables, and leadership
lessons. The significance of leadership to ancestral group survival implies that leaders
were probably the protagonists of intra- and intergenerational storytelling within a group.
This historiographic essay presents an explanation of prominent leadership prototypes
based on Zaccaro’s framework (2014) describing four leadership prototypes: teacher,
warrior, problem solver, and politician. This work further refines Zaccaro’s framework by
interfacing and reinterpreting these prototypes through four historical representations as
seen through the lens of modern models of leadership. These representations and
narratives of leadership prototypes include historical accounts from the Sage Kings of
Chinese mythology, Plato’s Philosopher King, The Rule of St. Benedict, and Machiavelli’s
The Prince. The interpretation of leadership experiences from a historic viewpoint can help
point to the origin of the self-identities of today’s leaders, whether they lead nations or
corporations, communities or small organizational groups.
Social media are becoming progressively more important in the role they play in any organisation’s marketing and client-base development platform, performing a strategic function in providing information sources for everyone. Recently, for instance, microblogging services such as Twitter, along with social networking sites like Facebook, are reputed to have the potential for increasing political participation nationally and internationally. In times of crisis, social media offer a different approach to stimulate citizen engagement in political life, reshaping creative structures and methods of contemporary political communication in the way that politicians and citizens can interact with one another. The goal of this study is to investigate the current role of the social media used by Members of Parliament and politicians to reach, communicate and network with their audiences (citizens), or groups of people, in times of political change and crisis in Cyprus. A qualitative study is adopted using face-to-face interviews in order to explore the views, experiences, beliefs and motivations of individual participants in Cyprus.
Keywords: New media, social media, Facebook, Twitter, YouTube, online communication, political communication, strategic change, Cyprus, parliament
Keywords: social media; branding; business sector; SME; technology marketing; Cyprus.
Keywords: small organisations; creating identity; building reputation; public relations; reputation management; organisational identity; service industry; Europe.
DOI:10.1080/10496491.2014.930284
Journal of Promotion Management
Volume 20, Issue 4, 2014, pages 470-480
Special Issue: Success Through Innovation, Reputation, and Location
June 2014, Vol. 2, No. 2, pp. 35-54
ISSN: 2333-6390 (Print), 2333-6404 (Online)
DOI: 10.1142/S1084946714500113
Volume 19, Issue 02, June 2014
The purpose of this chapter is to explore, describe, and offer new directions on corporate social responsibility (CSR) communication in the digital age. CSR communication is in a state of flux as organizations adapt to technological transformations and new communication approaches conducive to the digital age. The chapter draws on current strategic communication trends and CSR communication literature to underline new theoretical and practical implications. The chapter explicates the relationship between CSR, strategic communication, and more recent forms of CSR communication via digital platforms. The Bank of Cyprus is considered as a case study to illustrate how one largely structured organization applies current approaches of CSR communication.
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The purpose of this chapter is to explore, describe, and offer new directions on corporate social responsibility (CSR) communication in the digital age. CSR communication is in a state of flux as organizations adapt to technological transformations and new communication approaches conducive to the digital age. The chapter draws on current strategic communication trends and CSR communication literature to underline new theoretical and practical implications. The chapter explicates the relationship between CSR, strategic communication, and more recent forms of CSR communication via digital platforms. The Bank of Cyprus is considered as a case study to illustrate how one largely structured organization applies current approaches of CSR communication. Nicoli, Nicholas & Komodromos, Marcos. (2019). CSR Communication in the Digital Age. 10.4018/978-1-5225-7715-7.ch005. The purpose of this chapter is to explore, describe, and offer new directions on corporate social responsibility (CSR) communication in the digital age. CSR communication is in a state of flux as organizations adapt to technological transformations and new communication approaches conducive to the digital age. The chapter draws on current strategic communication trends and CSR communication literature to underline new theoretical and practical implications. The chapter explicates the relationship between CSR, strategic communication, and more recent forms of CSR communication via digital platforms. The Bank of Cyprus is considered as a case study to illustrate how one largely structured organization applies current approaches of CSR communication.
Cyprus has been undergoing an economic crisis in recent years. The financial crises in Europe and the United States (US), together with the global processes of social and economic change, have contributed to a large degree to the economic and political situation in Cyprus. The financial watershed in Cyprus involved the exposure of Cypriot banks to overleveraged local property companies, together with the Greek government debt crisis, the downgrading of the Cypriot government’s bond credit rating to junk status by international credit agencies (Moody’s and Standard & Poor’s), and the weakness of the government to restructure the troubled Cypriot financial sector. The ramification is that Cyprus was unable to raise liquidity from the markets to support its financial sector, and requested a bailout from the European Union (Bank of Cyprus, 2013).......
---- Book Chapter: Komodromos, M. (2016). The Role of Change Management in Cyprus Organizations, in Halkias, D., Santora, J. & Thurman, P. Leadership and Change Management: A Cross-Cultural Perspective. Gower Publishers, London. http://goo.gl/BqVsTB
The purpose of Organizational Justice during Strategic Change is both an academic and practical book, after presenting the theoretical elements of the topic, half the book is devoted to a detailed case study of employee interviews conducted in a large, privately-owned media organization addressing the issues of the book topic. The authors' research findings from the case study indicated employees who experience trust and positive feelings regarding their treatment within the organization are willing to become involved in the change process and adopt positive working relationships with their colleagues and managers. This study is important for organizational management to gain knowledge and understanding on how employees’ perceptions of distrust and unfairness can lead to resistance and negative behaviours toward organizations and management during strategic change.
Contents: Section I Fundamental Elements: Promoting organizational change in the workplace: an ongoing challenge for organizational leaders today; Theoretical and conceptual framework; Dimensions of organizational justice for the employee; Organizational justice and trust; The management of change in organizations. Section II Case Studies: Research methodology; The case study; Implications; Recommendations and conclusions. Bibliography; Index.
About the Author: Marcos Komodromos, Ph.D. is an Assistant Professor at the University of Nicosia’s Department of Communications and an Accredited PR Practitioner, CIPR, UK. His training and experience allows publishing in the areas of public relations, organizational behavior, internal communication, new media, corporate communication and crisis management, and a member of the Chartered Institute of Public Relations (MCIPR) of Great Britain.
Dr Daphne Halkias is Professor at International School of Management Paris, France; Research Affiliate at The Institute for Social Sciences at Cornell University; a Senior Research Fellow at the Center for Young and Family Enterprise at the University of Bergamo; Research Associate at the Center for Comparative Immigration Studies at the University of California, San Diego and CEO of Executive Coaching Consultants, an international firm specializing in cross-cultural business, academic and research projects.
ISBN: 978-1-4724-5329-7
Short ISBN: 9781472453297
BL Reference: 331.01'1
LoC Number: 2015012434