41,572 total
Only been with Starling for about 6 weeks but so far so good. Current account transfer went without incident with all payees details landed safely. Only had to sort out a couple of direct debits ‘manually’. The app is easy to use once you’ve got the hang of the layout so no complaints at all. Already transferred another company bank account across, again without incident which says it all I think.
Date of experience: 02 November 2024
Absolutely brilliant bank, wished we’d have moved across to you, years ago.
It was only on our son’s recommendation that we did after spending the last 45 years with our previous bank.
We’re now in our early 60’s yet find the App and banking options very easy to use.
Date of experience: 02 November 2024
Starling bank has been great so far. I opened an account with Starling to use a card abroad without incurring fees as my current account charges, heftily. Starling has proved to be so much more than a convenient card to use abroad.
My account pays interest monthly, yay!
The email contact from Starling is not overwhelming and each email has nuggets of information that are useful and helpful.
Overall a great account for everyday use and for saving.
Thank you Starling.
Date of experience: 01 November 2024
The app is incredibly intuitive and easy to use. Everything you need is there and organised in a logical way.
The registration process was extremely simple and took less than an hour.
Date of experience: 01 September 2024
Easy switch over and app is very easy to navigate. Great rates, can still do 'normal' banking if required at my local post office.
Date of experience: 02 November 2024
Switched to Starling about 3 months ago, still getting used to the app but love how it tells you what payments are coming the next day. Love the interest I’ve earned too which is a bonus
Date of experience: 02 November 2024
What I appreciate is the way one is instantly made aware of any payments coming out of the account, so you are always aware of the exact state of the account
Date of experience: 02 November 2024
Starling bank gave me one month notice that they were closing my current account. They have provided no reason for closing my account. I called up to complain and was told on the phone they can’t override or provide a reason for this. Would not recommend Starling Bank to anyone! I have been a loyal customer for years with no issues and this is how you get treated. If you are considering having your income paid into a starling account please be aware they will close your account at any time with little notice and no reason. BE CAREFUL-I DO NOT RECOMMEND!!!
Date of experience: 01 November 2024
Good bank use it all the time was hesitant at first to make account but glad I did fantastic.
Date of experience: 02 November 2024
Excellent customer service, bank comes straight back to you when you message. Had quite a mission setting up a business account but that was more my responsibility than the bank's. Very easy to use and monitor
Date of experience: 28 October 2024
Reply from Starling Bank
Hi Sarah,
Thanks for your review. We’re thrilled to hear your kind words about our customer service team and it’s awesome you find the app easy to use. We’re here for you 24/7, ready to lend a hand with any issue, big or small.
Team Starling
Starling are an amazing bank with great customer service. Their ethics are more in line with my own - more than many of the high street banks
Date of experience: 28 October 2024
I recently experienced fraud, and I have to say, the service I received from Starling was outstanding. They acted quickly, ensuring I was fully refunded within just days of reporting it to their fraud department— a stark contrast to Barclays, who took seven weeks, attempted to shift the blame, and ultimately refused to cover the loss.
Since then, I’ve made the switch from Barclays to Starling, and I couldn’t be happier with my decision. I won’t be looking back
Date of experience: 22 October 2024
Reply from Starling Bank
Hi Kyle,
Thanks for your review, we’re sorry to hear you had fraud on your account however we’re glad this has been sorted. We’re delighted you’ve switched to Starling, welcome to the family!
Team Starling
Partners account rejected as part of a joint account opening.
We wanted to setup a joint account. In order to do so, you require an individual account with Starling. I applied and switched my current account. However, my partner applied (with good credit scores, etc) and was rejected without any information as to why. The switch can not be cancelled. I now have an account I don't need, and we will have to look elsewhere for a joint account from another provider.
Date of experience: 28 October 2024
Reply from Starling Bank
Hi there,
We're very sorry to hear about your partner's application and for any inconvenience caused during your switch process. We appreciate your frustration and can assure you that we've raised your comments with our onboarding team.
While we're unable to elaborate on how we accept or decline applications, we can suggest taking a look at our Privacy Notice for general info about how we handle applications: https://www.starlingbank.com/legal/privacy-notice/.
We're also sorry to hear you no longer feel the need to keep your account with us. If you need help switching or closing the account, please don't hesitate to contact us at 020 7930 4450, and we'll be happy to look into this for you.
Team Starling
Save the trouble - DO NOT BANK WITH STARLING.
It’s difficult to move money, verification seems to be required to spend the most modest of sums and the customer service lack common sense. I have had several bank accounts and this bank is an absolute nightmare.
Anybody on Trustpilot suggesting Starling bank is anything above 1 star genuinely dumbfounds me. Moreover, anyone suggesting the customer service team are anything but dense leaves me truly puzzled.
Stay away from Starling - I wish I did.
Date of experience: 29 October 2024
The Starling Bank current account really impresses me.
Easy to register and to use the App.
The prime reason for me registering was to avoid paying foreign currency transaction fees when booking directly with hotels etc abroad.
Also, the current account gives an impressive rate of interest on funds.
Date of experience: 18 September 2024
Reply from Starling Bank
Hi Jerry,
Thanks for your review, we're really happy to hear that you found the application process smooth and app easy to use!
We love having fee-free transactions when you're travelling too, more cash for getting those fridge magnets for the family!
Enjoy your travels,
Team Starling
I had purchased a product from a company but I never received it.And for over a month they were giving me the run around every email I sent they would apologise and tell me to wait and check with the neighbours because it says delivered.
I must have sent them What seem like 100 emails requesting them to send the product or please refund me..
I contacted Starling bank not knowing if they could help me ,but in a few minutes of speaking to their customer service on a message chat..They pointed me to the correct information I needed..
I followed the instructions which was easy enough and that very same day the money was back in my account.
Starling did email me to tell me they had put the money in the account and to just make sure that there was money in the account incase the company wanted to dispute r the claim.
Date of experience: 28 August 2024
Reply from Starling Bank
Hi Shoba,
Thanks for leaving your review!
Sorry to hear your order didn’t go quite right, but I’m glad we could help sort it out in the end. We always aim to get the best outcome for you, and you can count on us to have your back!
Thanks,
Team Starling
Worst bank ever money launders money, doesn't prevent fraudulent activity occuring on accounts and does not take complaints seriously. Already informed them that my bank has been in touch to try and recover the fraudulent money they have allowed to be taken without my consent. I will be reporting to the financial Ombudsman and FCA as well as taking you to the claims court to recover my money avoid this bank if you want your money to be safe
Date of experience: 29 October 2024
Easy and quick to set up with no issues over the four months I have used the facility & app
Date of experience: 01 November 2024
The app is easy to use and has lots of useful features that make saving easy.
Date of experience: 02 November 2024
I've only been with Starling for five months but already the experience has been significantly superior to that of the normal UK banks. The app is very clear, with lots of intuitive options to make banking not only easier but to also keep you informed of incomings and outgoings faster. The App also helps breakdown all your spending habits. Going abroad there is no interest charge when paying with Starling and there is an in-App calculator that converts your currency to the currency of the country that you'd like to check. Very simple to set up and use. Highly recommend.
Date of experience: 16 October 2024
Reply from Starling Bank
Hi Sheraz,
Thanks for the kind words. We're happy to know you're enjoying your Starling experience and finding the app convenient. We're all about making banking simple, so to hear that our app is keeping you on top of your spending is music to our ears!
It's fantastic to know Starling is working well with your travels. We also enjoy the benefits of the currency calculator and the fee-free transactions - more time to enjoy your holidays and less worrying about silly little charges.
Team Starling
