Dojo Reviews

Having been with Dojo for almost a year , i decided to leave and try a different provider for mainly economic reasons . However, one month later i returned to Dojo after a very stressful experience with Takepayments,ie
Much time and telephone calls , without resolution.
Dojo have offered to help with cancellation costs and have been extremely helpful in resolving a very difficult situation, i cant thank the Dojo team enough!!

Regards
Chris

Date of experience: 07 October 2024

A real helpful personal service from William our local Ayrshire representative.

I was not ready to start due to build work delays and I was really well looked after by HUMANS, not A.I.

Face to Face meeting to support business set up. Very very much appreciated.

Thank You William

from

Margheritas Restaurant

Date of experience: 05 October 2024

I am very pleased to use Dojo terminals. The application process was straightforward and their adviser (Abraham) was very patience and answered all my questions. He was back to set up the terminals, which was delivered within a few days and demonstrated how simple the terminals are to use. Thank you Abraham. I also have access to my app, where I can instantly see all transactions.

Date of experience: 03 October 2024

Speedy and efficient service. Talked through and solved any queries with phone call to mark who was extremely helpful. Machine gets great reception and gives fast transactions. Very pleased

Date of experience: 01 October 2024

Sarah Ellison was very helpful setting up our account, dojo is super fast and it’s great getting settlements so quickly

Date of experience: 09 October 2024

Having had multiple issues with Worldpay service, daily invoices and overcharging, we met with Dojo, they had machines set up ready to use with 48hrs of meeting. Quick, efficicient and great customer service - plus cheaper than Worldpay.

Date of experience: 28 September 2024

I can Highly Recommend Dojo. It was a smooth transition from WorldPay. Ticked all the boxes and the Customer Service from Deborah Shah was outstanding.

Date of experience: 29 September 2024

Received a statement from a collections agency for interest despite, very reluctantly, settling a chargeback (see my other reviews regarding the chargeback history and dojo)

At the time we were told by Dojo that the matter was now resolved and we would not receive anymore communications from the collections agency.

Just adds to the long list of "communication" errors we have had from Dojo.

CANCEL ANY AGREEMENTS YOU HAVE WITH THIS MOB!!

Date of experience: 07 October 2024

Amazing! Was with takepayments with much lower rates but absolutely does not worth it! Don’t just fall for the price

Date of experience: 05 October 2024

great service from dojo, started using a dojo terminal for our new tanning studio, setup and integration was easy and all worked first time with no issues whatsoever

Date of experience: 28 September 2024

Good machine and quick but had a couple of teething problems to start with but in the process of sorting

Date of experience: 06 October 2024

Very simple to set up,it’s great that takings go straight into the bank on a daily basis, even Sundays, the app is brilliant and very straightforward to use, help is always at hand if needed

Date of experience: 15 September 2024

Every thing was smooth to change over and the support advisor have been very excellant in any support required/

Date of experience: 28 September 2024

Their charges creep up by stealth. They'll send messages saying you need to do nothing when in actual fact if you do nothing they put your charges up.

This time it's a £5 a month 'insurance' on the card machines, which adds up especially as I have more than one machine. Last time it was a 'small' change to the percentage charge.

The service they provide is generally reliable but I'm now looking elsewhere and waiting for the next rep. to walk in the door

Date of experience: 30 September 2024

Customer Service was very understanding and helpful with my solving my problem.

Date of experience: 14 October 2024

Excellent service from Fran at Dojo. From initial advise to setting up and ongoing support.
Highly recommended

Date of experience: 03 October 2024

Great service from Sofia,
Used for the first time this week
So much quicker and efficient than all previous machines

Date of experience: 23 September 2024

Excellent customer service from first conversation to set up, Sarah Ellison came and explained how everything worked.

Date of experience: 04 October 2024

Friendly customer service. Quick set up. Easy to use.

Date of experience: 08 October 2024

Very efficient service from Barry Cotton. He also helped install and initialise the machine

Date of experience: 28 September 2024