NPSx℠

🎇 We're thrilled to launch the first look at our jointly-endorsed Global Standards for Customer Experience today! Based on our CX Advance Framework, with valuable contributions from Kantar and Qualtrics, these standards are set to transform how organizations approach customer experience around the globe. 📰 Read all about our joint efforts: https://bit.ly/4bL3OwM 👉 Access the standards and share your feedback today: https://bit.ly/4bPJpXw Bain & Company #ChangeMakers #CX

🔥 Hot off the press 🔥 We're excited to unveil the 2025 collaboratively-endorsed Global Standards for Customer Experience today, featuring input from a global network of CX leaders & experts. Rooted in Bain & Company's CX Advance Framework with valuable contributions from Kantar and Qualtrics, these Global Standards are poised to revolutionize how organizations deliver on customer experience across industries and around the world. 👉 Download your copy of the Global Standards today: https://bit.ly/4eBvaaK #CX #CustomerExperience #GlobalStandards

🔥 Hot off the press 🔥 We're excited to unveil the 2025 collaboratively-endorsed Global Standards for Customer Experience today, featuring input from a global network of CX leaders & experts. Rooted in Bain & Company's CX Advance Framework with valuable contributions from Kantar and Qualtrics, these Global Standards are poised to revolutionize how organizations deliver on customer experience across industries and around the world. 👉 Download your copy of the Global Standards today: https://bit.ly/4eBvaaK #CX #CustomerExperience #GlobalStandards

🌍 Dive deeper into the Global Standards for CX in our next webinar. Hear directly from experts and principal authors at Bain & Company, Kantar, and Qualtrics and join the discussion with live Q&A. Register below 👇 We'll see you there!

Miss our recent announcement? 📣 Earlier this month, we launched a first look at the new Global Standards for CX! Developed in collaboration with Qualtrics and Kantar, the Standards are set to elevate best practices for CX teams, and enhance experiences for customers across industries and around the globe. 💡 Download the Standards today and share your input during our consultation period - now through August 31, 2024: https://bit.ly/3A76fwP #ChangeMakers #CX

Our experience management survey closes soon! 🛠️ **Which experience management tools / platforms are you relying on? ** Help us shed light on how teams are applying these tools today. ⚙ Take the survey today: https://bit.ly/4c81mka

The wait is over! Our "Third Wave of CX" course is now live, exclusively for MyCX members. 🌟 This masterclass video course dives deep into the current state and future of customer experience, exploring key themes like: 🌐 The New Imperatives for CX: Learn how we arrived here, key hallmarks of the Third Wave, and what exceptional looks like in this new era 🚀 Innovative Strategies: Understand how leaders are staying ahead with cutting-edge CX methodologies. Join us on this exciting journey and transform your approach to customer experience with insights from Stanford Swinton. Crafted by instructional designers Sarah Rosenthal and Chris Neidig. 🎓✨ Our MyCX community now has access. Dive into the course today and be part of the future of customer experience! #CustomerExperience #CXInnovation #FutureOfCX #MyCX #Training

🗺 How effective are your CX strategies, really? NPSx Director Diya Sikka reveals why identifying and addressing gaps in your customer experience is crucial for success. By evaluating your CX from an outside-in perspective, you can accelerate improvements and drive business growth. 🌟 🧭 Discover your CX Truth today: https://bit.ly/3RU6YHK #CustomerExperience #CXInnovation #PerformanceImprovement #CustomerExperienceManagement #CXRoadmap #CXAccreditation #CX

Big things are coming! 🌟 On July 16, we unveil something extraordinary with Kantar in London. Watch this space... #CX #Leadership #GlobalStandards #BestPractices #ThirdWaveofCX

🎬 Quiet on set! Take a behind-the-scenes peek at our upcoming course launch. We’re putting the final touches on the “Third Wave of CX" course, filmed in our New York City office (what a view, right?), and we can’t wait for learners to dive in. 🎥 This inspiring new course features cutting-edge insights from Stanford Swinton and highlights the crucial imperatives organizations need to navigate the current era and future of customer experience. A big round of applause to our NPSx instructional designers, Sarah Rosenthal and Chris Neidig, for crafting this transformative learning journey. 🌐✨ Stay tuned for updates as we prepare to launch this content. Available exclusively for MyCX members. #ThirdWaveofCX #NPSx #EnterpriseTraining #CX #InstructionalDesign