International Account Manager II

Who We Are

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For

The National Account Manager I will help us achieve the defined long-term organizational strategic goals, build key customer relationships, identify new business opportunities, negotiate and close business deals, and maintain extensive knowledge of current market conditions.

In this role, you will manage existing clients and ensure they stay satisfied and positive. You will be responsible for incorporating a higher level of autonomy and strategic selling in this role. The ideal candidate will have a mixture of both farmer and hunter experience, with a split focus on maintaining current revenues and unearthing new strategic opportunities.

You will own relationships with both existing and recently signed accounts, completing presentations on CPaaS solutions and services that meet or predict the customer’s future needs. To be successful in this role you will need to be able to demonstrate your experience developing relationships with commercial stakeholders with a view of helping Bandwidth understand our customer's forecasts, needs, and challenges. Ideally, an existing network of stakeholders will help you hit the ground running in the role.

What You'll Do

• Serve as the primary account owner for assigned National accounts
• Proficient in setting expectations with customers, customer communication, and updates
• Provides a higher level of negotiation skills; strong presentation skills
• Frequent training on deeper product knowledge sessions
• Build and maintain strong relationships with multiple contacts at each account in a strategic matter
• Proficient in independent adoption of Value Selling framework across all accounts coupled with detailed account plans.
• Expanding influence and internal network of the Bandwidth team
• Identify new market opportunities for companies leveraging our services. Knows when to pull in and engage executive leadership with customers
• Provide accurate forecasting, value, and close dates. Understand the competitive landscape and market changes.
• Uses shared marketing support and regular marketing meeting cadences to craft talk tracks for opportunities
• Discernment of audience and how to best communicate with them (including sales leadership). Understands what should be shared in each situation and the ability to lead meetings and important discussions.
• Drive revenue generation and development of key partnerships
• Achieve assigned quota for new revenue growth within assigned accounts
  
  

What You Need

• 5+ years of Sales and Business Development experience
• 3+ years of Account Management experience within technology, preferably within telecommunications
• Experience with Usage-based billing/forecasting
• Bachelor's degree in business, marketing, or a related field
  
  

The Whole Person Promise

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
• We contribute 8% of your monthly gross salary to your private pension.
• Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
• Life insurance provides financial support to your loved ones in the event of your unexpected passing.
• Health insurance, with extensive coverage, a simple claim process, and the possibility to cover your life partner and children.
• Extensive Employee Assistance Programme, offering 24/7 counseling and support in all areas of life (personal and professional).
• Unlimited, free, and anonymous consultations with our dedicated therapist.
• Childcare support
• Cycle to work scheme
• 24 days annual leave per year and 1 additional day every 3 years.
• Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time off - not even with email.
• Additional time off can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo Moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-minute Workout Lunches, contribution to your monthly fitness subscription, and unlimited virtual meetings with our very own nutritionist.
  
  

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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