Daniel Attoe

How Monzo cleverly uses abandonment emails to convert customers 👇 Have you ever added items to your online basket or partially completed an application? It happens all the time! A little nudge brought you back to where you started as if by magic. Monzo uses timely emails to provide customers with additional context after partially filling out an application for one of their finance products. Why this is great UX: ✅ Timed relevancy ✅ Recapped benefits ✅ Resumes the user's journey ✅ Reengages consumers Be more like Monzo and upgrade your product's UX. DM me to learn more. Who's used this feature? Let me know in the comments 👇 #ux #design #mobileapps #product

15

1 Comment

Government Transformation Week has the highest net promoter score (+41) of any government event in the UK, and we were the only government event to win in this year's Conference & Events Awards. Why? 👀 1. Government Transformation Week is designed for government - by government. Our Advisory Board of central and local government leaders play an active role in suggesting, reviewing and contributing to our agenda. 🧠 2. Our Summits enable directors to engage with their peers across the UK public sector in our unique "discussion table" based conference format. 🤝 3. Our Expo provides the biggest schedule of free-to-attend presentations on transformation, data & AI, and citizen experience of any government conference in the UK 📢 4. Because of our scale, we have the biggest speaker budget of any government technology-focused event in the UK - which we see as an investment in our visitor experience. 🌟 Learn more about the UK's biggest government transformation gathering in the comments below 👇

11

1 Comment

🌟 This Week's Diary of a CTO! 🌟   Interestingly, since changing my role title to CTO, I've been invited to more events, roundtables, and debating sessions, further feeding my imposter syndrome. Do I really have something useful to say in a room full of more technical people who have worked their way up to CTO? (Hopefully, only time will tell!).   I recently joined a gathering of CTOs and CEOs that looked a bit like Oakland - small and mid-sized consultancies serving the enterprise market. The hot topic? AI....obvs! Initially dubbed the shiny solution in search of a problem, it seems the hype has simmered down, and things are starting to settle, with a market analyst in the room observing that attention is moving away from tactical proof points to more considered strategic adoption of AI, echoing Gartner's recent sentiments.   But here's where I differ. As a CTO, I feel obligated to steer our clients toward understanding AI's true potential and targeting the right challenges. Sure, AI sparks excitement. Can it alter human history? Perhaps. Will it deliver substantial ROI? The verdict's still out. But here's the crux: regardless of the tech, the key lies in pinpointing the right problem.   I believe the goldmine lies within the vast amounts of unstructured data yet to be explored and exploited. Tools like LLMs can enable businesses to elicit insights better. And the growing AI Agent frameworks are a great next step in this space (more on that in future posts!). But this still needs to be fed back into a process to drive a different outcome and ultimately result in a benefit. And you need to know that the process (patient) can adopt the AI (implant). This is the hard bit!    While news of slowing interest rates is a relief, business leaders' pressure to justify IT spending has never been more intense. The stakes are high—miscalculating AI deployment could prove astronomically costly.   So, the next time you're hit with "Why aren't we using AI?" or "AI can handle that, right?" think about: 1 - Do I understand the problem we think it can solve, and is there a benefit if we resolve it? 2 - Can the process we'd implement survive the adoption/inclusion of AI?  3 - If we solve the problem and quantify the benefit, can we communicate that to leaders in a way they'll understand (this is an entirely different post altogether!) It all boils down to clarity—a notion I recently discussed with Greg Freeman in our latest video. Stay tuned for more insights! 😉 #CTO #AI #TechLeadership #DataInsights #EverythingData

32

3 Comments