Trafalgar House Pensions Administration

Mastering the art of transparent communication: a seven-step strategy for seamless pension administration transitions. “Effective communication is at the heart of a smooth and successful pension administration transition. The change may involve different providers and unfamiliar processes, but if you establish credibility, set clear expectations, and maintain transparency throughout, you can alleviate uncertainties and ensure members’ peace of mind.” Discover how Trafalgar House is improving service quality and effectively managing change through our seven-step communication strategy. In her latest article, Senior Client Relationship Manager Katie Stone delves into the power of open, consistent, and transparent communication to support smooth, reassuring administration transitions for the members we serve. Read more: https://lnkd.in/dmKNWZUZ #PensionSchemes #PensionFunds #Trustees #Communications #PensionMembers #Implementations #Implementation

Discover how Trafalgar House delivered a seamless transition for a London-based client with two defined benefit pension schemes. Facing the challenges of a complex first-time outsourcing project and the impending retirement of their Pensions and Payroll Manager, our team stepped up to provide comprehensive support and swift turnaround times. With a focus on knowledge capture and data gathering, we mitigated the key risks involved in this programme. Read the full case study and learn how we put the scheme on a strong footing for the future. https://lnkd.in/env8Sn29 #OutsourcingSuccess #SeamlessTransition #PensionsAdministration #LiabilityManagement #ClientSuccess #PensionSchemes #PensionFunds

Our latest Trust & Confidence Index Report is now available for download. This comprehensive report gauges the trust and confidence levels of over 2,000 individuals annually, serving as a crucial benchmark for the public's perception of the pensions industry. It provides valuable insights into how the pensions sector compares to other financial services, identifies key factors influencing trust levels, and explores attitudes toward retirement decisions and plans. Download your copy now to stay informed about the latest trends and insights in the pensions industry. https://lnkd.in/efdTHDCM #Pensions #PensionScheme #Trustee #PensionFunds #FinancialServices #PensionsUK #FinalSalary #DBPension #DCPension #ProfessionalTrustee #PensionTrustee

August Monthly Round-Up This month, Trafalgar House has been actively addressing key issues affecting both pensions administration and employee well-being: (1) Tackling Technology Debt: We urged trustees to challenge outdated systems that pose significant risks to members' security and innovation. Ensuring robust, future-proof tech strategies is critical for long-term growth. Read more: https://lnkd.in/eMCqZUBX (2) Supporting Employees Amidst Riots: We emphasised the importance of reinforcing anti-racism policies to protect our team during challenging times. Learn more: https://lnkd.in/eYmcZzkV (3) Critical Risks of Technology Debt: Garry Wake further highlighted how tech debt in pensions administration can jeopardise members' life savings, urging immediate action from trustees. Read more: https://lnkd.in/gWmKMZyb

Join our team as a Senior Pensions Associate at Trafalgar House. We are seeking highly experienced pensions administrators to join our dynamic and motivated Member Services Team. As part of this team, you will provide exceptional service to clients with both Defined Benefit (DB) and Defined Contribution (DC) arrangements. Key responsibilities include overseeing pension scheme administration, ensuring compliance with regulations, and building strong relationships with clients. Join our team of dedicated experts and make a meaningful impact on the retirement outcomes of scheme members. Learn more and apply today: https://lnkd.in/dC6cp7jR #Hiring #PensionsAdministration #JobOpportunity #PensionsIndustry #CareerGrowth

Transforming End-of-Life Systems: A Case Study Overcoming system deactivation: a successful transformation of the Costain Pension Scheme's administration service Discover how Trafalgar House collaborated our client Costain to modernise their end-of-life pension administration systems, overcoming system deactivation, improving efficiency and member experience. The Costain Pension Scheme, had been administered in-house since inception. Pressures mounted for the Trustees when their system provider announced that their platform would be deactivated in six months time and the Pensions Manager announced their retirement after 30 years of service. Urgent action was needed to ensure the administration service kept delivering for members. The service successfully moved to Trafalgar House with absolutely no interruption to member service. High-levels of automation were delivered to the member service team and the trustees experienced improved services levels from day-one of operational delivery. Read the full story here: https://lnkd.in/eABS5gq6 #PensionAdministration #CaseStudy #TrafalgarHouse #Pensions #PensionScheme #Trustee #PensionFunds #FinancialServices #PensionsUK #FinalSalary #DBPension #DCPension #ProfessionalTrustee #PensionTrustee

We’re hiring a Pensions Associate! We are looking for motivated and detail-focused pensions associates to join our Member Services Team. As part of this team you will provide exceptional service to clients with defined benefit (DB) and defined contribution (DC) arrangements. If you have experience in DB/DC arrangements, knowledge of ISO 27001, and a commitment to excellence, we want to hear from you! Read more and apply here: https://lnkd.in/eqKYhA4t #PenionsJobs #PensionsCareer #Pensions #PensionScheme #Trustee #PensionFunds #FinancialServices #PensionsUK #FinalSalary #DBPension #DCPension #ProfessionalTrustee #PensionTrustee #CareerOpportunity

In this Pensions Expert article, Trafalgar House's Managing Director, Garry Wake, highlights the critical risks posed by outdated systems in the pensions administration sector. As technology debt accumulates, it can compromise security and hinder innovation—putting members' life savings at risk. Garry emphasises that addressing this issue is not just operational but a strategic imperative. Trustees must challenge their providers to ensure robust, future-proof tech strategies. Read more: https://lnkd.in/gWmKMZyb #Pensions #PensionScheme #Trustee #PensionFunds #FinancialServices #PensionsUK #FinalSalary #DBPension #DCPension #ProfessionalTrustee #PensionTrustee

🌟 Expert of the Week: Shelly Macnab🌟 We're thrilled to announce Shelly Macnab, Head of Service Delivery at Trafalgar House Pensions Administration, is this week's "Expert of the Week"! 🎉 Shelly provides overall leadership to service delivery and client projects teams at Trafalgar House; supporting the business’ long-term service strategy – including organisational structures and operating models. Connect with Shelly for commentary 👉 https://ow.ly/2feI50SYEUa #pensions #administration

Evaluating client relationship management in pensions administration: going beyond the surface In this article, Client Director Daniel Taylor outlines the key service indicators trustees should consider when evaluating client relationship management in pensions administration. The assessment of Client Relationship Management (CRM) often leans towards the subjective, hinging on personal connections and rapport. Drawing from extensive experience in provider reviews, the article introduces key metrics such as client density, experience, reporting structures, tools, and client satisfaction. This nuanced framework moves beyond personal preferences, providing decision-makers with objective criteria to assess the effectiveness of CRM in pensions administration. Read more: https://lnkd.in/eJ-6VuVd #Pensions #PensionScheme #Trustee #PensionFunds #FinancialServices #PensionsUK #FinalSalary #DBPension #DCPension #ProfessionalTrustee #PensionTrustee